Toyota of Rockwall - Service Center

The service department and Randy S. blew me away today! The service department is highly efficient, organized, friendly and fast. blew me away today! The service department is highly efficient, organized, friendly and fast. More

Good response. Great quality. Came back after purchasing my vehicle here to get my windows tinted. I had a great experience with Sam - Would completely recommend fo Great quality. Came back after purchasing my vehicle here to get my windows tinted. I had a great experience with Sam - Would completely recommend for anyone coming in for a service with Toyota to set up an appointment with Sam. Smooth transitions! More

I purchased my Highlander new from another dealer in 2013 but have had all my maintenance done at this dealership. Their customer service is excellent, waiting room is comfortable and coupons make prices dec but have had all my maintenance done at this dealership. Their customer service is excellent, waiting room is comfortable and coupons make prices decent. I will continue using this dealership for all my maintenance and repairs and when it’s time for a new car I’ll buy from here also. More

Everyone is so courteous and answers all your questions. When you drive up they are right there to greet you. You can’t ask for better service. When you drive up they are right there to greet you. You can’t ask for better service. More

Service staff were grate treated me like family a member. and did a grate job.on my Highlander look over the vehicle and gave me a thumbs up on it. and did a grate job.on my Highlander look over the vehicle and gave me a thumbs up on it. More

I dropped off my car on Saturday at 7:45 AM for what should have been a routine oil change and diagnosis. Not only was no diagnosis performed, but I was told upon picking up my car on Monday at 6:00 PM should have been a routine oil change and diagnosis. Not only was no diagnosis performed, but I was told upon picking up my car on Monday at 6:00 PM that I needed to drive an additional 1,000 miles before any diagnostic work could be done. Even more frustrating — you kept my car for two full business days just for an oil change. That is absolutely ridiculous. No one contacted me to provide updates, explain the delay, or offer the option to pick up my vehicle earlier. Because of this, I was forced to rely on Uber for three days, which was completely avoidable had proper communication and scheduling been in place. This level of service is unacceptable. I expect a clear explanation of why the delay occurred for such a basic service and what you intend to do to make this right. This was the worse service ever. More

The people in the service department were very professional and checked with me periodically to let me know what was happening with the car. professional and checked with me periodically to let me know what was happening with the car. More

Attentive to details and courteous staffs. My concerns about my car has been resolved quickly and efficiently. My concerns about my car has been resolved quickly and efficiently. More

Rockwall Toyota has my two thumbs up every time I get my Toyota Highlander serviced Toyota Highlander serviced More

Bought my Toyota Tacoma at another dealership. Took a chance on Rockwall Toyota for service. Mick and everyone in the Service Dept have been professional and courteous. They have been earning my t Took a chance on Rockwall Toyota for service. Mick and everyone in the Service Dept have been professional and courteous. They have been earning my trust with each service Interaction. More