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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,679 Reviews

3,679 Reviews of Toyota of Rockwall - Service Center

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May 19, 2025

Service advisor recommended alignment on a 12,000 mile virtually new car to my 18 year old daughter without estimate and informed her she owed money. I the owner of the car was never contacted. The appoin More

by eandestew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kawa Yahai
May 18, 2025

Toyota of Rockwall has always been honest and respectful to me. Never have they pushed to sell me more services than my car truly required. And the sales team showed me a car I wanted to view zero questions More

by jaycalde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kawa
May 18, 2025 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 17, 2025

Service department did an outstanding job with my oil change. It was super fast and efficient. Very friendly staff as well. More

by ddobski2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

May 17, 2025

Scheduled service was efficient and advisor provided sufficient notifications about the regular service being performed. More

by thebellbeehive4027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall
May 17, 2025 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

May 16, 2025

Great service and very friendly staff. I Would highly recommend this dealership to family and friends. More

by Danielle Skelton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl David
May 16, 2025 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 16, 2025

Fast service and on time Did what I wanted and informed me of any maintenance needs. More

by mcbridec79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

May 16, 2025

Cunstant was great. Cashiers refused to to give copies of signed documents( with hate filled attitudes) mechanics did not completes repairs. I do not trust this dealers More

by melbaj3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Toyota of Rockwall responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

May 15, 2025

Would not plug my tire because of low tread. When I then asked if they had put air in the tire they replied with yes. When I got into my car the psi was still at the same level. Had to drive to More

by gabrielsand1476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Toyota of Rockwall responded

Gabriel, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

May 14, 2025

It was fine. It was inconvenient that as the customer i was required to schedule the windshield repair myself. I also had a hard time getting a straight answer wi More

by jroll25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
May 14, 2025 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

May 14, 2025

The dealership was clean and inviting, very helpful on my older car, work was done in a very professional way. More

by tommytrain27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

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