Toyota of Rockwall - Service Center

Carl, service advisor at Toyota of Rockwall, got us in for an oil change, 16 pt inspection, filter changes , and liquid topoffs and out in 30 min. Best ever for me and really appreciated. for an oil change, 16 pt inspection, filter changes , and liquid topoffs and out in 30 min. Best ever for me and really appreciated. More

I purchased my Toyota RAV4 here and I love it! The service department folks are awesome and so friendly! Great service as well! The service department folks are awesome and so friendly! Great service as well! More

16 years of GREAT customer service. . 6 new vehicles purchased… you guys are my favorite dealership. But this last service apt… your service dept “ screwed the pouch “ . 6 new vehicles purchased… you guys are my favorite dealership. But this last service apt… your service dept “ screwed the pouch “ More

He was good thanks and all other I wanted him again and again think u again think u More

I arrived early for my appointment, was promptly greeted and checked in. Service advisor had my information and told me it would take about an hour. 50 minutes later he called me to the cashier office wher and checked in. Service advisor had my information and told me it would take about an hour. 50 minutes later he called me to the cashier office where I paid for the service then went out got in car and left. One note, bring back the car wash as a part of the service. More

Cesar was professional and very responsive. However, I waited in the lobby for three hours for an oil change and inspection. Also, Toyota of Rockwall use to wash your car after any service work However, I waited in the lobby for three hours for an oil change and inspection. Also, Toyota of Rockwall use to wash your car after any service work was done. A year ago, they said that the car wash machine was broken. Customer service involves getting people in an out of the dealership in a timely manner, or updating the customer as to why the service work is taking so long. It’s also the little extras like washing your car before leaving the dealership. More

Told me I needed 7000 worth of work on my truck because the timing belt cover and steering rod boot was leaking. I took the truck to another mechanic who showed me the power steering pump is where the leak the timing belt cover and steering rod boot was leaking. I took the truck to another mechanic who showed me the power steering pump is where the leak was coming from not the places you tech thought. I never saw the Kasey lady. I think I won’t be coming back to your shop. More