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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,654 Reviews
Call Service Center (844) 208-1008

3,654 Reviews of Toyota of Rockwall - Service Center

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May 06, 2023

brought car in at 8:30am reservation for 4 new tires, alignment, air filter and new rear brakes.got it back around 4:00pm.. my wife wanted Toyota service I wanted discount tire and brakes plus which wo More

by ALPNB
Service Communication
Recommend Dealer
No
Employees Worked With
Jose guerrero
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May 10, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 06, 2023

Good dealership laike service on time avery tank l be back on the nex service More

by hugocastorena3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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May 07, 2023 -

Toyota of Rockwall responded

It has been a pleasure serving you, Hugo. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

May 05, 2023

Mike listens to me, keeps me updated on the serivce progress, and never pushy. He gets back to me quickly if additional service needs to be performed. More

by bobbie1.walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Mick and the team were able to help, and we hope to see you again!

May 05, 2023

The dealership is very clean and the employees are polite and helpful. Thpair took longer than expected this visit but overall it was Ok. More

by TAD19562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 03, 2023

Very good 👍 job and right now everything is going to God and the best 👌 Blessings More

by gera.0114
Recommend Dealer
Yes
Employees Worked With
Jose
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May 03, 2023 -

Toyota of Rockwall responded

Thank you! Jose and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

April 28, 2023

My oil cap was not placed on properly and all the oil came out all over my driveway More

by emese_holo
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

April 25, 2023

Had a pleasant experience. Kevin kept me informed the whole time I waited! Definitely will be back! More

by Daulton Cotten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
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Apr 25, 2023 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

April 24, 2023

I came in for service at the time they told me and they did a very good job of service in my car had me out in no time I appreciate everything you guys done thanks a lot More

by hilldolphy14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 23, 2023

Great service and very very friendly people in every area of you business and on time More

by ricksandlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
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Apr 24, 2023 -

Toyota of Rockwall responded

Thank you so much, Rick, for your kind words, and for taking the time to leave us this wonderful feedback!

April 20, 2023

Love Mitch. I am always kept in the loop. Clean facility. Friendly employees. It’s where I do business. More

by aljmagness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that Mick had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

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