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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,654 Reviews
Call Service Center (844) 208-1008

3,654 Reviews of Toyota of Rockwall - Service Center

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March 18, 2023

Waited 25 minutes before somebody came to ask me what brought me in today. Every other car was taken care of before me and I was the first one there. Wil not be back. Manager didn’t try to do anything or More

by kelly.brittany16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All of the service department employees
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Mar 22, 2023 -

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 18, 2023

I wish every time I go do service they never wash my truck I asked they said is not working 🤦🏻‍♂️ More

by yepezalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Guerrero
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Mar 19, 2023 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We're sorry that a car wash was not available for you at this time. We appreciate your business and hope to see you again soon!

March 18, 2023

Very professional and caring about your vehicle . Customer service were great and kind.. Thanks again!! More

by Rogergradney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Mar 19, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

March 18, 2023

Service is always Top Notch, have taken both my trucks in for maintenance and repair..Always quick !! Kasey is my service advisor, no one I trust more. More

by GYMRATT81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2023 -

Toyota of Rockwall responded

We are very happy to hear that Kasey provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 18, 2023

They were extremely helpful. They helped me understand everything and they were efficient with the work done to the vehicle. More

by shelby.guin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
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Mar 19, 2023 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

March 18, 2023

Service was quick and excellent , Mick was great could not of ask for any better experience More

by lwwade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Desrosiers
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Mar 19, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 17, 2023

I was in for a rear view mirror replacement and the estimated time for repair was almost exactly what I waited. Mick was my service rep and did a fantastic job, as did the repair mechanics or technicia More

by johnhaenftling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words for Mick and our service team, and for taking the time to leave us this wonderful feedback!

Mar 19, 2023 -

johnhaenftling responded

Always a pleasure to tell others when I receive excellent service!

March 17, 2023

Took my truck for routine inspection and the service provided was very good. I wish they fixed the car wash for this rating to be a 10. More

by marcelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Mar 17, 2023 -

Toyota of Rockwall responded

Thank you for your feedback! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

March 15, 2023

I noticed the very friendly employees, I didn't always feel like this ... but today was great More

by pablobola79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Report | Print
Mar 16, 2023 -

Toyota of Rockwall responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

March 13, 2023

Use service dept for repairs and service, use Mick as service rep.. excellent, goes beyond to help More

by robert.m.cook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us, Robert. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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