Toyota of Rockwall - Service Center

I have confidence in my Service Advisor, Sam Heidel, and appreciate his recommendations and counsel. He is knowledgeable and does not oversell services. If a service is optional or can be scheduled to the appreciate his recommendations and counsel. He is knowledgeable and does not oversell services. If a service is optional or can be scheduled to the next regularly programmed service date, he is honest in sharing that information. I am also comfortable that there must a quality assurance component to this dealership. I have not had to return my vehicle for inadequately performed services. Sam listens and hears what I have to say. More

The dealership has always been courteous and professional. They are always clear with me about what repairs are necessary. professional. They are always clear with me about what repairs are necessary. More

The service was completed in a timely manner and the cost was competitive with other service providers in the area. Cesar is my service representative and he is always courteous and professional. was competitive with other service providers in the area. Cesar is my service representative and he is always courteous and professional. More

It was a great experience and appreciated the no pressure estimate of additional things needed for my car than what I came in for. estimate of additional things needed for my car than what I came in for. More

I love the online scheduling and my checking and service was fast. Staff was very friendly. was fast. Staff was very friendly. More

Toyota of Rockwall had excellent customer service and was able to fix our vehicle with no problems. I would recommend Toyota of Rockwall every time. able to fix our vehicle with no problems. I would recommend Toyota of Rockwall every time. More

Very clean and accommodating. An easy place to wait for your vehicle. Highly recommend this dealership. An easy place to wait for your vehicle. Highly recommend this dealership. More

Best place for super service. Couldn’t ask for more. Service with a smile always Couldn’t ask for more. Service with a smile always More

Mick was a terrific service consultant, explaining about $2,000 of additional repairs sent by text message (!) while the truck was being serviced. Mick probably saved your dealership two Toyota customers be $2,000 of additional repairs sent by text message (!) while the truck was being serviced. Mick probably saved your dealership two Toyota customers because I was overwhelmed and angry that a text arrived saying these additional repairs were needed "immediately." Mick walked through repairs, explaining what was a priority and what comes later in the life of the truck. Without his understanding and explanation, we wouldn't be likely to come back. By the way, do not send me texts with other repairs that are needed on the day of repair! More

Mick Schott was very helpful and knowledgeble. I enjoyed working with him. He went out to my car and pointed out several things to me that were helpful. I enjoyed working with him. He went out to my car and pointed out several things to me that were helpful. More