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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,136 Reviews
Call Service Center (844) 208-1008

3,136 Reviews of Toyota of Rockwall - Service Center

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November 30, 2022

Cesar always takes good care of us when we bring our car in for service More

by JWPIAZZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2022 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Cesar here at Toyota of Rockwall. We appreciate your business and hope to see you again soon!

Helpful
November 29, 2022

Service Advisors Schoot and Justin Houge were great. Service personnel working on car were professional and wanted to make sure car's hybrid batteries and connections were free of any energy drain. J More

by BRGREGJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue
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Nov 30, 2022 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

Helpful
November 29, 2022

Tire rotation only took about an hour but all tires had crazy different psi. 2nd trip was just as bad with tire sensors showing zip. Not happy at all. More

by doreenkwatkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGuire
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2022 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Doreen, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Helpful
November 29, 2022

Toyota is always on point and does an excellent job and great customer service never fails More

by olivarez_2010_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2022 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

Helpful
November 29, 2022

Waited 1 1/2 hours for an oil change and tire rotation is a little too long . More

by shannon_70
Recommend Dealer
No
Employees Worked With
Josue Gutierrez
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Dec 03, 2022 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Shannon, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Helpful
November 28, 2022

Everything is easy (without “surprises”)! From the ease of scheduling (a 70k miles service on my latest visit), to drop off and pick up. The customer service was, as I have previously experie More

by Tundra Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown, but she was who I paid., Josue Gutierrez
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Nov 30, 2022 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

Helpful
November 24, 2022

Very clear and friendly dealership. Listen to what I had to say. Waiting area very comfortable More

by carlito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2022 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

Helpful
November 24, 2022

Top notch service department. Everyone is very cordial and the process is very efficient. Good experience More

by Agluce2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario
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Nov 25, 2022 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
November 23, 2022

Informative service advisor (Kevin). Also very friendly. The technician JB as well. I recommend this dealership because it has good professionals to service their products. Also congratu More

by Ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue
Report | Print
Nov 25, 2022 -

Toyota of Rockwall responded

Ali, Thank you for taking the time to share your thoughts on working with Kevin and our team. We're glad to hear we delivered such a great experience!

Nov 25, 2022 -

Ali responded

Good job everyone. Service was done in a very timely manner. Thanks again.

Helpful
November 23, 2022

Always professional and helpful. Service area is very clean and well taken care of. Overall a nice experience each visit. More

by john@widemanfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2022 -

Toyota of Rockwall responded

John, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
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