Toyota of Rockwall - Service Center

The service department is excellent. Friendly, helpful service tech and great communication. They got my truck done on time and provided me with a loaner. The recall was taken care of wi Friendly, helpful service tech and great communication. They got my truck done on time and provided me with a loaner. The recall was taken care of without any issues. More

Excellent service - the advisor listened to me explain the problem, got the car in the shop quickly and kept me posted on progress. the problem, got the car in the shop quickly and kept me posted on progress. More

We were very happy with the service we received at this Toyota dealership. Sam answered our questions and he gave us an estimate of what it would cost to complete the work we wanted done. He was friendly Toyota dealership. Sam answered our questions and he gave us an estimate of what it would cost to complete the work we wanted done. He was friendly and treated us with respect. We would be happy to have him service our vehicle again. More

I have taken my car to be serviced here before. On this visit I was not totally satisfied with my interaction with the customer service staff person I was assigned to. He made an unnecessary and un On this visit I was not totally satisfied with my interaction with the customer service staff person I was assigned to. He made an unnecessary and unprofessional comment about my choice to not receive a recommended service on that day. So if/ and/ or when I return to get my oil changed and my cabin filter replaced, I don’t think that I’d want to work with him again. More

Toyota gets a 3 because they no longer honor service coupons unless you bring them in at time of service. coupons unless you bring them in at time of service. More

I have now come to this dealership twice for service and they are beyond a doubt wonderful. The facility is nice, clean, open and relaxing. The service team is great. Brian Carpenter is beyond nice. He list they are beyond a doubt wonderful. The facility is nice, clean, open and relaxing. The service team is great. Brian Carpenter is beyond nice. He listens to my concerns regarding my vehicle and keeps me updated on progress throughout the appointment. I’ve been to another dealer for a lot of my service but since coming to the rockwall location, I’ll never go back. More

I was completely satisfied with the service. They explained everything that was going to be done and it was completed much sooner than expected. They explained everything that was going to be done and it was completed much sooner than expected. More

I am extremely disappointed with the service we received at Toyota Rockwall. This was our second visit—and it will absolutely be our last. This time, my husband called to discuss service options. Our usu at Toyota Rockwall. This was our second visit—and it will absolutely be our last. This time, my husband called to discuss service options. Our usual liaison was out of the office, so someone else walked him through the options. My husband planned to confirm selections via email after everything was explained. Instead, the person he spoke with said they could make the selections for him—and chose a service we did not want. As a result, our bill was $700 more than expected. To make matters worse, when we picked up the car, the tire pressure light was still on. If an inspection was supposedly completed, how does a visible warning light get overlooked? That’s not just careless—it’s lazy. When we asked about it, we were told we’d need to pay for another inspection, after already being charged for services we didn’t authorize. And this isn’t an isolated incident. During our last visit, I requested a fix for my automatic tailgate. Not one screw was replaced. Every mechanism was stripped and failed within a week. Though this location is closest to us, I will never return. The service is careless, communication is poor, and the money we’ve spent here has been a complete waste. More

Absolutely the best dealership for service on Toyota or other cars too. I will recommend them to anyone. other cars too. I will recommend them to anyone. More

A phone call could have been great to let me know the car was ready. was ready. More