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Toyota of Scranton

Scranton, PA

4.7
4,982 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 4,982 reviews

March 07, 2022

I have been there twice and both times it was amazing. Both times it was a stressful time and they helped me get a car each time. They were truly amazing. ! More

by MARIACORTIZ6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure or names
Mar 08, 2022 -

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

March 07, 2022

Our sales person John D took his time and listened to what we needed in a vehicle and made our dream come true . More

by yard31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Delangelo
Mar 22, 2022 -

Toyota of Scranton responded

Hi yard31, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

March 07, 2022

I pay for 2 year oil change, and she said this is the last oil change. No good for my poket More

by robertoquiteriob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Toyota of Scranton responded

Hi Roberto, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 570-702-8776 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

March 06, 2022

Our experience at this dealership was a relaxed one in which not only were we helped with patience and respect, but there weren’t any moments in which we felt pressured to make a purchase. Mr. Boyton had More

by darisfeliz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Toyota of Scranton responded

Hi darisfeliz, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

March 06, 2022

Everyone is always nice and communicates everything about the service every time I am there. More

by DOMINICCUCHARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Toyota of Scranton responded

Dominic, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

March 04, 2022

The representative who we worked with, John Higgins was very knowledgeable and very helpful. It was a pleasure ti deal with him. More

by HAPPYPERSON0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Higgins
Mar 04, 2022 -

Toyota of Scranton responded

HAPPYPERSON0, thank you for the perfect, 5 star rating of your recent service visit. We are delighted you enjoyed working with John Higgins. Thank you for taking the time to let us know. Take care.

March 04, 2022

Mr LaRussa was great to deal with. He made sure I was taken care of from the beginning to the very end of the process. Thank you so very much for your kindness. Dave Ragan More

by David Ragan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jax was great to deal with. Very helpful and understanding.
Mar 04, 2022 -

Toyota of Scranton responded

David, We are delighted you enjoyed working with Rich LaRussa. He is devoted to providing the best in customer experience. Thanks so much for your feedback. Take care.

March 03, 2022

Jax is the best! Thank you Toyota!! This is by the best dealership! Always so welcoming and i can even bring my kids along. As a single mother, that is so important a More

by TAYHOLMES21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jax In Sales
Mar 04, 2022 -

Toyota of Scranton responded

Tayholmes21, Enjoy your new vehicle. We are happy to know you had an outstanding buying experience and enjoyed working with Jax. We are just thrilled you are happy. Take care. Thanks again.

March 03, 2022

They work hard to get you what you need very accommodating & excellent deals will purchase a car again with them in the future More

by JESSICAMORALESX28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Toyota of Scranton responded

Jessica, we are delighted you were able to find a vehicle that suits your needs. Enjoy your new ride. Thank you for taking the time to let us know about your buying experience. Take care.

March 02, 2022

Every one is very friendly and personable. .Easy to contact when needed. Thank you ALL More

by Brenda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John and Joe
Mar 02, 2022 -

Toyota of Scranton responded

Brenda, Thank you for taking the time to share your feedback on your recent experience. We appreciate the 5 star rating. Take care.

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