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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,510 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,510 reviews

February 08, 2025

Buying a car at Toyota of Scranton was an easy choice. They had what I was looking for and did not waste our time playing car sales games. We got the attention we needed each visit and even after buying t More

by WJLCO40
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2025 -

Toyota of Scranton responded

Thank you for your great review, WJLCO40! We're so glad to hear that your car-buying experience was smooth and hassle-free. Our team is committed to providing a straightforward and attentive experience, both during and after the sale. We appreciate your support and hope you enjoy your new vehicle! Warm regards, The Toyota of Scranton Team

February 07, 2025

Everything was great. I would definitely be back in the future to have my truck serviced. More

by TROWKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2025 -

Toyota of Scranton responded

Dear TROWKER, Thank you for your kind words! We're so glad to hear that you had a great experience, and we look forward to seeing you again for your truck’s service in the future. Safe travels! Warm regards, The Service Team Toyota of Scranton

February 02, 2025

everyone was very helpful The process was seamless They treated me very well and gave e a great trade-in price More

by SSALLEY2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Toyota of Scranton responded

SSALLEY2002, Thank you for your kind words! We're so glad to hear that our team made the process seamless and that you felt well taken care of. We appreciate your business and are happy we could offer you a great trade-in value. Enjoy your new vehicle, and let us know if there's anything else we can do for you! Warm regards, The Sales Team Toyota of Scranton

January 30, 2025

Quick and friendly. Comfortable environment to wait for vehicle. Very straightforward and unfriendly you of all things that need attention. Not pushy. More

by CREEGE2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerardo Patino-Flores
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Feb 03, 2025 -

Toyota of Scranton responded

CREEGE2020, Thank you for your feedback! We're glad to hear you had a quick and friendly experience and found our waiting area comfortable. We always strive to be straightforward and informative without being pushy. We appreciate your business and look forward to serving you again! Warm regards, The Sales Team Toyota of Scranton

January 29, 2025

Clean, seemingly well-organized dealership. Loved how prompt the service was! A nice touch giving you a food voucher while you wait. Dealt with Kacey, she was professional yes, but not warm, no More

by VERNONCHRISTOPHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2025 -

Toyota of Scranton responded

VERNONCHRISTOPHER, Thank you for sharing your feedback! We're glad to hear about your experience, and we truly appreciate your time. However, it's important for us to know the name that the vehicle is registered to so we can fully understand everything you've shared in your review. If you'd like, please reach out to us directly— 570.702.8776. We’d love the opportunity to assist you further! Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

January 29, 2025

My experience so far has been wonderful. I enjoyed working with the different people. Everyone was very professional and accommodating. I would recommend your dealership to everyone. More

by STEVE.CORY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicki Natiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2025 -

Toyota of Scranton responded

STEVE.COREY, Thank you for your kind words! We're so glad to hear that you've had a wonderful experience with our team. Providing professional and accommodating service is what we strive for, and it means a lot that you’d recommend us to everyone. We truly appreciate your support and look forward to serving you again in the future! Warm regards, The Sales Team Toyota of Scranton

January 29, 2025

It was a warm friendly experience buying this vehicle. This dealership is the best in our area. More

by JRSABLE
Recommend Dealer
Yes
Employees Worked With
Justin Cheverez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2025 -

Toyota of Scranton responded

JRSABLE, Thank you for your wonderful review! We're so happy to hear that your car-buying experience was warm and friendly. It means a lot to us to be considered the best in the area! We appreciate your support and look forward to serving you again in the future. Warm regards, The Toyota of Scranton Team

January 26, 2025

Crazy overpriced for a routine oil change said they had clean the bottom of my car due to build up mud. Only one spot was cleaned. Car came back dirty. More

by PACHOLECCALVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Ochwat
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Toyota of Scranton responded

PACHOLECCALVIN, We’re sorry to hear that your recent visit didn’t meet your expectations. Our goal is always to provide transparent and high-quality service. During your visit, our team noted a severe clay buildup by the wheel wells, which required additional cleaning to properly access certain areas of your vehicle. We apologize if there was any misunderstanding regarding the extent of the cleaning performed. If there’s anything we can do to address your concerns further, please reach out to us directly at 570.702.8776—we’d be happy to discuss this with you. Regards, The Customer Experience Team Toyota of Scranton

January 25, 2025

Timely and professional service across the board. You can tell the entire staff cares about the customer! More

by BONEBROKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Toyota of Scranton responded

BONEBROKE, Thank you for your kind words! We're thrilled to hear that you had a great experience with our team. Providing timely and professional service while genuinely caring for our customers is what we strive for every day. We appreciate your support and look forward to serving you again in the future! Warm regards, The Toyota of Scranton Service Team

January 25, 2025

Cory was great to work with. He was attentive to our needs and followed up timely. More

by LINDA.HANIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Boynton
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Jan 27, 2025 -

Toyota of Scranton responded

LINDA.HANIS, Thank you for your kind words! We're so glad to hear that Cory provided you with attentive service and timely follow-ups. We appreciate your business and hope to assist you again in the future! Warm regards, The Sales Team Toyota of Scranton

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