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Toyota of Scranton

Scranton, PA

4.7
5,496 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,496 reviews

May 17, 2022

They where very kind and very helpful. I would definitely buy another vehicle from here and recommend to family and friends. Thank you for such a great experience in buying my car! I love More

by JENNIFER092405
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maxx Broden
May 17, 2022 -

Toyota of Scranton responded

JENNIFER092405, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 17, 2022

Wow! ! My wife and I had a great experience . Max and Howard walked us through everything and made the experience fun!! More

by KEVINROGINSKI31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Maxx Broden, Howard Sweeny
May 18, 2022 -

Toyota of Scranton responded

KEVINROGINSKI31, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 17, 2022

My experience at Toyota was impeccable! Everyone was very friendly and extremely easy to work with, no hassle and no waiting around. Straight to the point and very proffestional. More

by JACOB.BARSIGIAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Toyota of Scranton responded

JACOB.BARSIGIAN, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 16, 2022

Terrible service department. My wife took our 21 Highlander in for its 15,000 mile service. They told her she needed an air filter and a cabin air filter. Besides that and wiper More

by Ptomczyk76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toyota of Scranton
May 16, 2022 -

Toyota of Scranton responded

Paul, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your recent and past experiences with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 570.702.8776. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

May 16, 2022

I had to change my appointment and receptionist was very kind and helpful. I was not a problem. Wait time was minimal and service was excellent. More

by KEVIN_SUTTON22
Recommend Dealer
Yes
Employees Worked With
Benjamin and Sylvia
May 16, 2022 -

Toyota of Scranton responded

Kevin, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 16, 2022

It was fast and easy buy. Sale rep Ahmad was caring, informative and helpful. Thank you More

by zorbay.s
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Toyota of Scranton responded

zorbay.s, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 16, 2022

very good and very friendly, helpful and clean i would definitely recommend going to them More

by ITZSCHMUCKLEZ14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Wallace
May 16, 2022 -

Toyota of Scranton responded

ITZSCHMUCKLEZ14, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 16, 2022

Completely satisfied . Staff very friendly and waiting area very comfortable.. Always wait for my car because of the waiting area. More

by AUNTBEV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam, Howard Sweeny
May 16, 2022 -

Toyota of Scranton responded

AUNTBEV, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 15, 2022

Worked with joe for a month fantastic service friendly and the financial officer was great too great all around service :) More

by Mykmykmykmykmyk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2022 -

Toyota of Scranton responded

Hello, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

May 13, 2022

The dealership is great. I have no problems with them. But nobody is perfect. Sincerely Alzaida Oakley More

by NIGHTHAWK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who it was.
May 13, 2022 -

Toyota of Scranton responded

NIGHTHAWK, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

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