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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,471 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,471 reviews

December 14, 2021

He was very knowledgeable, friendly and helpful. But that took me almost 3 hours to wait. More

by TANG1025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2021 -

Toyota of Scranton responded

Tang1025, thank you for sharing your service experience with us. We apologize for the longer than necessary wait time. Our service team is focused on improving guest wait time. some days are better than others depending on situations. Again, we appreciate the opportunity to service your vehicle, and hope you will continue to do so. Take care.

December 14, 2021

It was a great Service! Great service! Great service! Great service! Great service! Great service! More

by BRITTANYBUCK42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Travis Langlois, Curt Manck
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Dec 15, 2021 -

Toyota of Scranton responded

Thank you Brittany for taking the time to let us know about your service experience. We appreciate it. Take care.

December 14, 2021

Great service and attention paid to your vehicle. Representative is very professional and always updating you when you can anticipate your service will be completed More

by RTEZZANO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2021 -

Toyota of Scranton responded

RTEZZANO, our service team is focused on guest wait time and guest updates. We do understand how valuable your time is and how you want all the information regarding your visit. Thank you for sharing your comments. It is appreciated. Take care.

December 14, 2021

Very professional staff, who are very knowledgable and accomodating to your needs and your time. When you leave, you know that your vehicle is safe and that you will not become stranded during the winter More

by CAREM511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
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Dec 15, 2021 -

Toyota of Scranton responded

Thank you CAREM511, we appreciate you taking the time to let us know all about your service visit. We are delighted you enjoy working with our service team. Your safety is our top priority. Thanks again. Take care.

December 13, 2021

Ahmad and Marco made it a comfortable experience. It was my 1st time financing a car More

by JOSEPHBONZI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2021 -

Toyota of Scranton responded

Thanks Joseph for your perfect, 5 star review. We are delighted we earned 5 stars at your recent buying experience. Thanks for taking the time to let us know about your experience. Take care.

December 13, 2021

I've been a customer at Toyota Scranton for over a decade. It's a very nice facility, with lovely staff who provide excellent service. More

by NOTTMANA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
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Dec 13, 2021 -

Toyota of Scranton responded

NOTTMANA, We would like to express out gratitude to you for you long time loyalty to our dealership. We are all very appreciative of that fact. It is very kind of you to take the time to complete this review. Thank you. Be well, stay safe.

December 11, 2021

The salesperson Max was courteous, very informative & helped get me in a new car that was exactly in my price range . More

by Donaldsparacino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maxx Broden
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Dec 13, 2021 -

Toyota of Scranton responded

Donald, Many thanks for taking the time to offer your feedback on your recent buying experience. We are thrilled Maxx was able to get you into a vehicle that works for you. Take care and enjoy your new vehicle. Be well.

December 10, 2021

Service on the car was great. Alyssa Esteras took great care of me. . Saw that ingot out in timeI was to pay do up my granddaughter on the bus. More

by DVOGLINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
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Dec 10, 2021 -

Toyota of Scranton responded

Dvolgino, thank you for taking the time to let us know about your recent service visit. It is appreciated. We are glad you enjoyed working with Alyssa, and you can request to work with her at every service appointment. It is important your repairs are completed in a timely fashion, especially if you need to pick up your grandchildren. We do understand that fact. Thanks again. Take care.

December 10, 2021

I love how customer get treat while they wait they offer you drinks and snack’s More

by MIGHTYOMY184
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2021 -

Toyota of Scranton responded

Mighty, we want you to feel at home when you visit our dealership. Thank you for taking the time to let us know about your experience. It is greatly appreciated. Take care and be well.

December 10, 2021

Toyota is not just one of the best… they ARE the best in the business! More

by BARRYSANMARTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2021 -

Toyota of Scranton responded

Thank you Barry for the kind words about our dealership. We do appreciate you taking the time to offer your feedback. Take care. we hope to earn 5 stars at your next visit.

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