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Toyota of Scranton

Scranton, PA

4.7
5,470 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,470 reviews

December 04, 2021

Handled my tire issue horribly, and wound up putting the wrong tire on anyway. Took over three weeks of being ignored and bounced around with two visits to the service dept to have me drive away unsatisfied More

by jbruckner
Customer Service
Recommend Dealer
No
Employees Worked With
I don't remember
December 02, 2021

I just purchased a 2022 Tacoma. The whole experience was the best possible. I would highly recommend Toyota of Scranton, especially Corey, Matt, and Howard. All three were friendly, professional, and help More

by gal5223
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Dec 03, 2021 -

Toyota of Scranton responded

gal5223, we are delighted to hear you had an outstanding experience. Enjoy your new 2022 Tacoma. Great truck! Thank you for the recommendation. Take care.

December 02, 2021

Good sales department. Service was a bit slow for a non toyota car but will service new toyota vehicle. More

by BOLMOR1993
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Toyota of Scranton responded

Bolmor1993, We work everyday at improving time in our service department. Thank you for sharing your input with us. We view customer comments as the best information to make necessary improvements. Take care.

December 02, 2021

The wait time even with appointment is way to long for a tire rotation only 1hr and 45 min and poeple came in after me getting more done just 1hr 30min . Poeple there are friendly when you walk in. More

by EDDIEFROG1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Toyota of Scranton responded

EDDIEFROG1,thank you for providing your feedback from your recent service visit. We work daily at making improvements in the time for service. We do understand how valuable our customers' time is and apologize if your were at our dealership for longer than necessary. Take care.

December 01, 2021

Absolutely the best dealer. We’ve experienced several dealerships in Northeast Pennsylvania, and none come close to the excellence at Toyota of Scranton. My husband is a mechanic for an international com More

by 21cobrien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Jeffrey Felkowski
Dec 01, 2021 -

Toyota of Scranton responded

21cobrien, the entire team at Toyota of Scranton extends their heartfelt thank you for taking the time to let us know how you enjoy doing business at our dealership. We are truly grateful to know you are such raving fans. We wish you and your family all the best. Again, many thanks. Take care.

December 01, 2021

I would appreciate to receive an amended copy of the 586957 Invoice. Item C: I did not complain of any pulsation when braking down hills. Also the date was incorrect. I was there on Nov 17, 2021. T More

by MVANSTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Toyota of Scranton responded

Mary, we will contact you to discuss your comments. Thank you for the opportunity to service your vehicle. Take care.

Dec 03, 2021 -

MVANSTON responded

Ok

December 01, 2021

The Collision Service Center did a real great job replacing the rear bumper sub assembly. KUDOS to all involved. More

by jerrycet0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernadine Welcome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Toyota of Scranton responded

jerrycet0, thank you for the perfect, 5 star review on your experience with our Collision Center. We all appreciate it. Take care.

November 29, 2021

They were excellent. They did everything they could to make sure I had a great experience More

by JLISIAK22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Gonsky
Nov 29, 2021 -

Toyota of Scranton responded

Jlisiak, We want our guests to have an enjoyable experience at every visit to our dealership. We are pleased you took the time to let us know about your visit...and so grateful for your 5 star rating. Take care.

November 29, 2021

Bryan Matarese was FANTASTIC! He was very polite and informative taking the time to answer all your questions of which I had many!! He is one of the salesmen I would rate excellent, being a "salesman" More

by BONESP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Matarese
Nov 29, 2021 -

Toyota of Scranton responded

Bonesp, we are delighted to see your time spent at our dealership dealing with Bryan Matarese. Thank you for taking the time to rate your experience. We all appreciate the perfect, 5 star rating. Take care.

November 29, 2021

I bought my car a month ago. It smelled of oil and when I looked under the hood the oil cap was not on. My blue tooth doesn’t work properly. The detailing of my car when I bought it was horrendous. I More

by DANIELLEWEST1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
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