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Toyota of Scranton

Scranton, PA

4.7
5,511 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,511 reviews

April 10, 2021

Recently passed our 2009 Rav 4 along to a family member. We had our oil and filter servicing done at Scranton Toyota throughout the 11 year history of our RAv 4.. We Thank You.🙏 More

by TERICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Apr 12, 2021 -

Toyota of Scranton responded

Thank you for your loyalty to our dealership and the kind words. It is our pleasure to assist our guests with their automotive needs. We are here for you! Take care.

April 10, 2021

Los memories en el trato personal y muy profecional tratando Los clientes tremendo trato megusto muchisimo lo recojiendo a todos que Rueben mi dealer Toyota son Los mejores More

by DIANESOTO1109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Sledzinski, AJ Wallace
Apr 12, 2021 -

Toyota of Scranton responded

Gracias por su revisión perfecta de cinco estrellas. Es apreciado. Cuídate.

Nov 26, 2021 -

DIANESOTO1109 responded

Only im say de true 👍

April 09, 2021

Dave and Tiffany are excellent as Service Advisors. In my experiences with car services for ovef 40 years there is no one who compares with their personality, knowledge and customer repoir. I give them each More

by WILSON30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Toyota of Scranton responded

Wilson30, thank you for taking the time to let us know about your recent experience. We are delighted you enjoy working with Tiffany and Dave. They are rock stars! Each and every day they are devoted to taking the best care of our guests. Thanks again. Take care. We hope to earn 5 stars at your next visit.

April 09, 2021

Kacie was awesome. I would like to use her again for service. She explained everything about the car . Kacie spoke nice snd slow and again explained all the work done on my car. More

by JANDPMCS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Apr 09, 2021 -

Toyota of Scranton responded

JANDPMCS, Thank you for the perfect, 5 star review and your positive feedback on Kacie. She is terrific! Kacie works very hard at providing our guests with top notch experience. Please feel free to request you work with Kacie when making your next service appointment. Thanks again. Take care.

April 08, 2021

Everything was great service friendliness cleanliness and everything the wait time was perfect the only problem I had is the cost of everything that had to be done was a little high I mean to change the oil More

by SLYINPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Apr 08, 2021 -

Toyota of Scranton responded

SLYINPA, Thank you for taking the time to tell us about your service experience. We are happy to know you appreciated the friendliness of our team and the cleanliness of the dealership. We also appreciate your feedback on the transmission flush and your experience. Thanks so much. We hope to see you at your next service visit. Be well.

April 08, 2021

The staff was very nice and friendly, but I wish things were explained to me a little better then they were and there was some confusion at the end when I was signing over my title with my co-signer. But b More

by SANTOSJA97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
Apr 08, 2021 -

Toyota of Scranton responded

Santosja97, thank you for your review and rating. We hope all is well and you have all the information you need. Enjoy your new vehicle. Take care.

April 08, 2021

Superb service ,enjoyed the visit and update to my vehicle . Was worried about brakes but was assured that they were working fine and had 80 percent left on my brake pads Thank You More

by RPROZINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Toyota of Scranton responded

Rprozina, thank you for letting us know about your service visit. We are thrilled all went well and your brakes are in good condition. We appreciate the 5 stars. Take care.

April 08, 2021

Our sales person (Jaks) made our experience pleasurable. He “read” our needs and found us the perfect car. He’s excellent. we previously owned dozens of Toyota’s; it’s good to be back again. More

by JOEROGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaks Grosky
Apr 08, 2021 -

Toyota of Scranton responded

Joerogan, thank you for your loyalty to our dealership. We are thrilled you are back! Jaks is all about providing the best in guest experience. We are happy to know you had a pleasurable experience. Thanks again. Take care.

April 08, 2021

the person who made the reservation neglected to inform me that there was a grace period of 30 days for the oil change and as a result I got 1 less month on my PA state sticker, May 2022 instead of June 20 More

by moosicmax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Aimer
Apr 08, 2021 -

Toyota of Scranton responded

moosicmax, thank you for taking the time to let us know about your recent service experience. Sorry about the mix up with you inspection. We appreciate your feedback. We hope you will be back in to service at our dealership. Take care.

April 08, 2021

After telling Brian the makes & models we were interested in, he walked us through the lot. There was nothing that was on our original list, but he recommended something different. We took the vehicle for More

by BBALDAUFF56
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Zepherin, Howard Sweeny
Apr 09, 2021 -

Toyota of Scranton responded

Bbaldauff56, Welcome to the Toyota of Scranton family. We are so pleased all went well during your buying experience. We do have one question, what could have been different? The 4 star rating is what prompted the question. Please send a reply as it could be important feedback. Enjoy your new vehicle for many miles. Take care.

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