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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,471 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,471 reviews

March 23, 2021

Our organization has been very happy with Toyota of Scranton from the purchase and the wrap put on the vehicle to your courteous service department. More

by KMCDONOUGH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine,Shean
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Mar 24, 2021 -

Toyota of Scranton responded

KMCDONOUGH, we are thrilled you are pleased with your vehicle and our service. We are here to assist with your automotive needs and look forward to many years of a working relationship. All the best. Take care.

March 22, 2021

I had a very pleasant buying experience from start to finish. I would highly recommend Jeff to anyone looking to buy/lease from Toyota Scranton! More

by LOSTGIRL6699
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Felkowski
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Mar 22, 2021 -

Toyota of Scranton responded

Thank you Lostgirl6699, for your recommendation and top rating of your recent buying experience. Jeff wants to serve our guests with the best possible experience. Enjoy your new vehicle. Take care.

March 22, 2021

Everything was great but I always like it when you washed the vehicle when done. No big deal but it always looked good when washed. More

by AHIBIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
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Mar 22, 2021 -

Toyota of Scranton responded

Thank you, Ahibian, for your top rating on your recent service visit. We appreciate your feedback. We suspended the car wash due to the pandemic. We did it for the safety of our customers and team members. We hope you understand. Take care.

March 22, 2021

I had a great day having my Toyota Corolla serviced by Toyota of Scranton. The customer service from them is great. It did not take them a lot of time to inspect my car. Highly recommend. More

by AJACOBS801
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2021 -

Toyota of Scranton responded

Thanks for the recommendation and top rating, Ajacobs801, on your recent service visit. It is greatly appreciated. We are delighted you enjoy servicing your Corolla at our dealership.

March 21, 2021

I got screwed last time when you did myTundra? Because when you did my frame some months later I was told that my frame was bad. Don't know what to expect on my Tacoma! More

by FGBREZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason
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Mar 22, 2021 -

Toyota of Scranton responded

FGBREZA, We are sorry to hear you had issues years back with your Tundra. The last thing we want is our customers to feel disappointed when doing business at our dealership. The frame issues are all mandated by Toyota and it is our responsibility to follow all guidelines. Again, we are sorry you feel disappointed and concerned. Thank you for telling us your story.

March 20, 2021

My wife and I love the service we got at Scranton Toyota dealership. Our salesman was excellent. We leased this Corolla Hybrid, we took on a trip was very happy with it so far. More

by SLICKIEGRAVINE245
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JaxG
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Mar 23, 2021 -

Toyota of Scranton responded

Thank you for your top rating on your buying experience at our dealership. What a great vehicle...the Corolla Hybrid. Enjoy for many miles to come. All the best to you and your wife. Take care.

March 19, 2021

All around excellent liked the service people helping me seemed knowledgeable However I had a problem with the hatchback I need to get resolved still not going up all the way. More

by RLSWINGLE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
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Mar 19, 2021 -

Toyota of Scranton responded

Thank you for letting us know about your service visit. We all appreciate the top rating. We will reach out to you to further discuss the issue with your hatchback. It was noted on your repair order that the height setting was reset. Are you still having an issue after the adjustment? Please contact Mary Jo Preno, Vice President of Guest Experience to discuss. You can reach Mary Jo at 570.702.8776. Thank you. Take care.

March 18, 2021

Very down to earth staff, very accommodating and did not feel pressured like other dealerships. Will recommend family and friends to make Toyota of Scranton their #1 choice when searching for a good reliabl More

by TIMP713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2021 -

Toyota of Scranton responded

Timp713, we want our guests to feel at home when doing business at our dealership. Thank you for letting us know about your buying experience. We are delighted we earned your trust and you will recommend us to your family and friends. Take care.

March 18, 2021

I work and need a care giver for my husband and they sent a driver to take my car and do oil change etc and brought it back to my place of employment which I thought was very nice. More

by jess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
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Mar 18, 2021 -

Toyota of Scranton responded

Jess, we are here to assist our guests. Please let us know if you need anything else. Thank you for the kind words. Take care.

March 18, 2021

Tires were rotated and the new snow tires are now on the back of a front wheel drive car. They should have been left on the front. Also Uber did not pick me up at work on time afterwards as planned. Waited More

by DGCCTOTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2021 -

Toyota of Scranton responded

Thank you, DGCCTOTH, for your feedback on your recent service visit. Our apologies on the mix up with transportation. We appreciate your comments and will be in touch regarding your tire rotation. Take care.

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