Back

Toyota of Scranton

Scranton, PA

4.7
4,994 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
Contact Dealership

3400 N Main Ave

Scranton, PA

18508

Directions

By Type

Showing 4,994 reviews

June 29, 2020

Love my vehicle. Paperwork on line was great. Staff was wonderful. Followed covid regulations. I felt safe. Liked buyer over the phone. Good experience. Good job all! More

by CHARMAINEKUJAWSKI
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maxx Broden
Jun 29, 2020 -

Toyota of Scranton responded

Thank you for the awesome review. We are delighted we earned 5 stars. Our customers safety is our top priority, as well as our team members. Thanks again. Take care.

June 29, 2020

This dealer was very friendly and accommodating. Prices offered to me online were the same as when I got into the dealer. In a few instances I have visited other dealers that try to change or add to pricin More

by CHETKASPSZAK
Recommend Dealer
Yes
Employees Worked With
Scott Higgins, Jenna Sledzinski
Jun 29, 2020 -

Toyota of Scranton responded

Thank you. We are very focused on providing the top customer experience. We are thrilled we earned 5 stars. Thank you for your favorable comments. Take care.

June 29, 2020

Toyota of Scranton made the lease of my new 2020 Tacoma TRD Sport very easy. From sales to to financing the process was great! Thanks again More

by GAVINANDERSON403
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski
Jun 30, 2020 -

Toyota of Scranton responded

Thank you, Gavinanderson403 for choosing our dealership. We are thrilled you are now driving a 2020 Tacoma TRD Sport and all went well. Thank you for the perfect, 5 star review. Take care.

June 28, 2020

This dealership experience started off good when they were trying to “get the sell” when we were still at home. The salesmen were helpful and the kids area was wonderful. The vehicle wasn’t ready when we More

by PECKTHECOOK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Giordano, Howard Sweeny
Jun 29, 2020 -

Toyota of Scranton responded

Peckthecook, your review is of concern to us. We would like to speak to you about your situation. Please contact our Vice President of Guest Experience, Mary Jo Preno, at 570.702.8776. Mary Jo will work with you on a solution to your issues. Take care.

Jul 08, 2020 -

PECKTHECOOK responded

Thank you to Mary Jo for helping to make right my air conditioning issue and reimbursing me for the issue. I wasn’t expecting anything to come of writing the initial review but I am grateful that Toyota of Scranton chose to right the wrong. It was a pleasure working through this with Mary Jo and thanks for taking care of things in a timely fashion.

Jul 08, 2020 -

Toyota of Scranton responded

Thanks Jeremy. My pleasure to assist with your issue.

June 27, 2020

Words cannot express how pleased and happy I am on how the staff was to us very welcoming and went above and beyond for me!! Thank you!!! So very much!! Love the new car!! Sylvia the car sale women was wo More

by Danielleschu33
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sylvia , Michael Reilly
Jun 29, 2020 -

Toyota of Scranton responded

Danielleschu33, We are just thrilled we earned 5 stars! Thank you for your review and recommendation. Our Team is here to assist you with your automotive needs. Thank you for recognizing Sylvia, Mike and Richard for their outstanding customer service. It means so much to us to receive such positive feedback. Take care.

June 27, 2020

Fast& Efficient x x x x xx x xxxx x x x x x xxxx xxxx x x x xxxxxx x x xxxx xxx xxx xxx x x x More

by CARL.MILLS820
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2020

Service was quick and efficient. I even got results of my multipoint inspection on line before I went back to pick up my car. Dealership is very clean! More

by DEBTAR54
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Toyota of Scranton responded

Thank you. We are delighted we earned a perfect, 5 star review. Be well.

June 26, 2020

always great service I never have had a problem with the service department at Toyota of Scranton. They always seem to go above and beyond with my needs. I highly recomm More

by litchpal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Pagiliamo
Jun 26, 2020 -

Toyota of Scranton responded

litchpal, we really appreciate your feedback. Thank you for the perfect, 5 star review of your recent service visit. Take care.

June 26, 2020

Sales person Brian was great!! All the people at the dealership were professional! I am disappointed with the vehicle though. On day 3 would not start and now upholstery is falling apart More

by jsahmilk
Recommend Dealer
Yes
Employees Worked With
Bryan Matarese, Howard Sweeny
Jun 26, 2020 -

Toyota of Scranton responded

Thank you for your awesome review. If you need assistance please reach out to Mary Jo Preno, Vice President Guest Experience. You can reach Mary Jo at 570.702.8776. Thanks. Be well.

June 26, 2020

The sales person was very responsive and the overall experience was great. We already have a toyota and we went back for our second car because we loved the experience we had with our first. More

by wander_camara
Recommend Dealer
Yes
Employees Worked With
Bryan Matarese, Michael Reilly
Jun 27, 2020 -

Toyota of Scranton responded

Thank you for returning to our dealership...that speaks volumes. We are happy to know you had an excellent second experience. Enjoy your new vehicle. Take care.

...
238
...