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Toyota of Scranton
Scranton, PA
4,961 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 4,961 reviews
June 05, 2020
Great Pre-owned Vehicle Service All of our questions and concerns were promptly addressed by James Brown, who takes care of pre-owned vehicles after your purchase. He is personable, All of our questions and concerns were promptly addressed by James Brown, who takes care of pre-owned vehicles after your purchase. He is personable, knowledgeable, and prompt! More
by Alan
Helpful June 05, 2020
service excellent I have been dealing with Toyota of Scranton for over 20 years & would not purchase a car from anyone else. Service has always been outstanding- person I have been dealing with Toyota of Scranton for over 20 years & would not purchase a car from anyone else. Service has always been outstanding- personnel are kind & courteous. More
by SNOTO18510
Verified CustomerJune 04, 2020
Great service and very friendly atmosphere. My service appointment was handled very professionally. Staff was very accommodating as this was very early social distancing stage. appointment was handled very professionally. Staff was very accommodating as this was very early social distancing stage. More
by GMBAUMES
Employees Worked With
June 04, 2020
Oil change/general service Easy check in, employees wore masks. In waiting room people were able to social distance. No hand sanitizer available (empty gallon jug) at the coun Easy check in, employees wore masks. In waiting room people were able to social distance. No hand sanitizer available (empty gallon jug) at the counter for customers, however you could wash your hands with soap and water in their restrooms. David was pleasant and professional More
by EVSLICK
Employees Worked With
June 04, 2020
I was very pleased with the whole experience of purchasing a vehicle remotely. It went smoothly. Everyone I dealt with was polite & friendly. I will be happy to recommend this dealership. purchasing a vehicle remotely. It went smoothly. Everyone I dealt with was polite & friendly. I will be happy to recommend this dealership. More
by BAEBOCH
Employees Worked With
Other Employees :
Billy M in sales & Doug in service management , Jenna Sledzinski
June 04, 2020
2020 Sienna purchase Because of Covid-19 we couldn't visit the showroom or talk in person to a sales person things went pretty smooth. A J was very patient and answered al Because of Covid-19 we couldn't visit the showroom or talk in person to a sales person things went pretty smooth. A J was very patient and answered all of our questions and addressed all our concerns. Howard in Finance was equally patient and accurate in explaining how the paperwork would happen using the internet. More
by dimiller583
Employees Worked With
AJ Wallace, Howard Sweeny
June 04, 2020
Deceptive, insidious, dishonest, conniving, deceitful, collusion with Ally financials 'Diana'. Unresponsive, discourteous, unprofessional, poor etiquette, lack of mannerism, rude, nasty, unrepentant, con collusion with Ally financials 'Diana'. Unresponsive, discourteous, unprofessional, poor etiquette, lack of mannerism, rude, nasty, unrepentant, con dealer reps. Nice truck, bad experience. My phone records reflect repeated need to call due to no response. Reps kept me on hold, on two lines since I called three-way, for over an hour. Most hold time exceeded 32 minutes each call. Reps have no manners, yell berate customer. Refusal to answer legitimate questions. Initially wrote a contract for wrong year vehicle, charged DMV twice. Initially did not show the requested vehicle, instead, high-pressure sale for used inventory. Even at the cost of customers leaving with a cracked windshield. Still do no know where to send payment and have sent an email and 3 texts requesting vital info re-contract and refuse to inform customers where to send payment. Long unnecessary chaotic lack of correspondence and professionalism. Irresponsibly site COVID as an overall excuse, telephones, and computers did not cease during COVID. Limitations understood, however, data-based info is and was accessible. Unacceptable. I request payment information thereafter will not contact unless absolutely imperative. More
by USCT22ND
Employees Worked With
Rich larusso, John(RUDE) Jack, Brian, all phone reps who left customer on hold repeatedly and over 32-45 minutes.
June 04, 2020
my experience is always pleasurable Everyone is very pleasant and friendly it gives for a great experience I've purchased many cars from Toyota of Scranton, and was pleased with everyone Everyone is very pleasant and friendly it gives for a great experience I've purchased many cars from Toyota of Scranton, and was pleased with everyone. More
by ALOWE6
Employees Worked With
June 03, 2020
Rav4 purchase Even though there was no face to face contact, the transaction was as good as things allow. Everyone I dealt with were friendly and knowledgeable. Even though there was no face to face contact, the transaction was as good as things allow. Everyone I dealt with were friendly and knowledgeable. More
by JSHERRATT39
June 02, 2020
I purchased a 2012 Toyota Tacoma and the interior door panels were chewed by a dog. When I pointed this out to the sales manager he said he would replace them. This was a month ago and I have yet to hea panels were chewed by a dog. When I pointed this out to the sales manager he said he would replace them. This was a month ago and I have yet to hear from Toyota of Scranton. More
by MATT
Employees Worked With
