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Toyota of Scranton
Scranton, PA
5,012 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 5,012 reviews
June 17, 2020
Awesome service! My Rav4 was due for 10,000 mile service and state inspection. Being vulnerable for Covid 19 I didn't want to visit the dealership in person. My car wa My Rav4 was due for 10,000 mile service and state inspection. Being vulnerable for Covid 19 I didn't want to visit the dealership in person. My car was picked up at my home and delivered back to me after all the service was completed. Raphael who picked up and delivered the car was very friendly and professional. He wore a mask and sanitized my car after delivery. Another great experience with Toyota of Scranton! More
by bobwise
Verified CustomerEmployees Worked With
Helpful June 17, 2020
I was scheduled for an oil change and tire rotation, made an appointment Was told hour wait, I agreed to wait They needed some screw to change the oil, waited over 3 hours... totally unacceptable Will be an appointment Was told hour wait, I agreed to wait They needed some screw to change the oil, waited over 3 hours... totally unacceptable Will be servicing elsewhere Besides all this, Stephanie Jones s kept apologizing More
by MHYDUCHAK2
Employees Worked With
June 17, 2020
Great customer service When I took my car in for tires I was treated very well. Everyone went out of their way to make sure I was a satisfied customer. When I took my car in for tires I was treated very well. Everyone went out of their way to make sure I was a satisfied customer. More
by CAROLCOWS64
Employees Worked With
June 15, 2020
Absolutely incredible service. Sylvia Smith was friendly and helpful without being pushy. She did everything to make sure the process of getting my car went smoothly, and I really enjoyed every minute thank and helpful without being pushy. She did everything to make sure the process of getting my car went smoothly, and I really enjoyed every minute thanks to her. Jenna Sledzinski from financing was also wonderful. More
by evm92695
Employees Worked With
Sylvia Smith, Jenna Sledzinski
June 13, 2020
Nick jenna and rich larissa are amazing people. I was treated to lunch every time! Sales service compassionate wonderful business.thank you toyota!!!!! I will never go anywhere else or do any other deale treated to lunch every time! Sales service compassionate wonderful business.thank you toyota!!!!! I will never go anywhere else or do any other dealership they are amazing and I would definitely give them a 5-star rating More
by ALVAREZDEBRA65
Employees Worked With
Other Employees :
Jenna Sledzinski, Brendan Reilly, Nicholas Vieira, Vito Sampogne, Allen Blad, Rob Eshelman
June 10, 2020
I was not expecting to get a Toyota. But I was pleasantly surprised. During this bizarre time of the pandemic, all parties involved with obtaining information about the car I want and find my perfect deal we surprised. During this bizarre time of the pandemic, all parties involved with obtaining information about the car I want and find my perfect deal were superb. I had a great and positive experience. Cut and dry drove off the in my 2020 RAV4 in 2 days. More
by bdeemer87
June 08, 2020
It's the best!!! The staff go above and beyond to ensure that every aspect of your time in the dealership is pleasant and enjoyable! I will always recommend Toyota of Scranton to my family and friends!!! that every aspect of your time in the dealership is pleasant and enjoyable! I will always recommend Toyota of Scranton to my family and friends!!! More
by REWTEL
Employees Worked With
Other Employees :
Bryan Matarese, Steve Feliciano, Vito Sampogne
June 07, 2020
A fabulous experience. Many dedicated associates who each made the purchase of my Highlander a most enjoyable experience. Everyone was unhurried and spent more than enough time acquainting me with wonderful made the purchase of my Highlander a most enjoyable experience. Everyone was unhurried and spent more than enough time acquainting me with wonderful new technology in the Hybrid model. To top it off there is a 4 star restaurant on site which is not to be missed. Thanks everyone for a great experience. GS More
by Gspeace
June 06, 2020
Joe Mercado Jr. is the best salesman around. Smooth transaction with no extra nonsense. Would absolutely give him and this dealership my business going forward. transaction with no extra nonsense. Would absolutely give him and this dealership my business going forward. More
by scottmpagnotti
June 05, 2020
Dealership does try to work with you Currently are driving our fourth Toyota Rav4. Soon to lease a fifth. JENNA does an excellent job both in past sales and now in finance. You don't w Currently are driving our fourth Toyota Rav4. Soon to lease a fifth. JENNA does an excellent job both in past sales and now in finance. You don't want to lose her! More
by jvs_10
Employees Worked With
Jenna Sledzinski
