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Toyota of Scranton
Scranton, PA
5,514 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 5,514 reviews
Verified Customer
October 16, 2020
Tiffany was wonderful to work with as usual and she did give me a discount on the brake work I needed but the cost of the brake work even with the discount was expensive. I was there for inspection so I di give me a discount on the brake work I needed but the cost of the brake work even with the discount was expensive. I was there for inspection so I didn’t have time to check around for the best price to have the work done. I gave the work quality a 4 rating because after the work the brakes were squealing when I was driving down the road. I believe a metal sensor was maybe rubbing on the brakes? I did not call to complain or bring it back because of a family issue that occurred shortly after the day I was at the dealership. It was not affecting the brakes functioning. More
by DEBBIEGAL777
Employees Worked With
October 15, 2020
This was my first automobile bought out of state. The Toyota of Scranton team helped me through the process quickly and provided solutions to problems quickly. Toyota of Scranton team helped me through the process quickly and provided solutions to problems quickly. More
by SCOTTCUNNINGHAM
Employees Worked With
October 15, 2020
Jeff and the personnel in the finance department were very courteous and helpful they made every effort to make sure that my granddaughter and myself were comfortable through the transaction very courteous and helpful they made every effort to make sure that my granddaughter and myself were comfortable through the transaction More
by MARYRON0
Employees Worked With
Jenna Sledzinski, Jeffrey Felkowski, Michael Reilly
October 14, 2020
Stephanie Jones in the service center was outstanding ! I told her I wasn’t sure of the features my Tacoma had so when my servicing was finished she introduced me to Mark Thomas who took the time and sat in told her I wasn’t sure of the features my Tacoma had so when my servicing was finished she introduced me to Mark Thomas who took the time and sat in my truck with me and educated me on the features . I was just blown away with all the features it has ! Your customer service is exceptional ! Thank you Stephanie and Mark . More
by GARY.MAINES
October 14, 2020
Was very happy with the service and the staff. Was informed upfront of all charges and all the work was completed in a very timely manner. Would highly recommend. informed upfront of all charges and all the work was completed in a very timely manner. Would highly recommend. More
by quietman125
Employees Worked With
October 14, 2020
Great experience buying our new Rav 4 would definitely return for our next vehicle purchase in the future. Helpful and friendly service from start to finish return for our next vehicle purchase in the future. Helpful and friendly service from start to finish More
by DAIRYMAN68
Employees Worked With
Jeffrey Felkowski, Howard Sweeny
October 13, 2020
Good experience.Ggh gkvkg fufi fifi fifi jdjf ufufi Good experience. Ggh gkvkg fufi fifi fifi jdjf ufufi jffi jfjf jfjf jcjf jcjf ifir jdjf udufi if if iddj fiif fjfj jff fjc if Good experience. Ggh gkvkg fufi fifi fifi jdjf ufufi jffi jfjf jfjf jcjf jcjf ifir jdjf udufi if if iddj fiif fjfj jff fjc if More
by ERICBARTOS
Employees Worked With
Corey Boynton
October 11, 2020
By far the best service department in the area, i would not go anywhere else. The entire team works to make sure you have the best visit. not go anywhere else. The entire team works to make sure you have the best visit. More
by Leng
Employees Worked With
October 08, 2020
When I first walked into the dealership, I was greeted promptly and waited for my sales person whom I was to meet with. While sitting and waiting I observed a sales person seem to be disgruntled and thro promptly and waited for my sales person whom I was to meet with. While sitting and waiting I observed a sales person seem to be disgruntled and throw a key on his desk and walk away. I should have known my experience was going to be bad. I met with Jeff Felkowski and he was good to me. I knew the situation I was in and he was helpful. When he left I could hear Jeff speaking with another person and telling the other person of my situation. After this I heard he should "go home". I wasn't clearly sure if this was about me or not so I kept an open mind. When Jeff came back, written on his yellow pad, where he was taking all my information about my vehicles, was written in capital bold letters in blue ink was, "GO HOME". First it was unprofessional for the sales person to have this in visible view of a customer, but it was very demeaning and embarrassing to me. I will never use Toyota of Scranton again. More
by workman246
Employees Worked With
Jeffrey Felkowski
