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Toyota of Scranton

Scranton, PA

4.7
5,513 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,513 reviews

October 03, 2020

This is the best dealership I've been to yet! Very friendly, professional and courteous. My mechanic Michael Casale is the best! Keep up the great work! More

by ROADEOMAGIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Casale-Mechanic 5 stars
Oct 04, 2020 -

Toyota of Scranton responded

roadeomagic, thank you for the perfect, 5 star review. We are here for you. Mike Casale is an asset to our Service Team. Thanks so much for your favorable comments. Take care.

October 03, 2020

Great experience, very professional. Worked with me to what I wanted..My salesman Scott worked hard and meet my needs...Thank you very much, I'm very happy with my Toyota 4 Runner!! More

by CALLUVMATT1119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
Oct 04, 2020 -

Toyota of Scranton responded

Enjoy your 4 Runner for many miles! We are thrilled Scott was able to assist with you with your purchase. He is terrific! Thanks for the awesome review and perfect, 5 star rating. Take care.

October 01, 2020

Excellent experience with Brian in sales and Jenna in finance. They made the experience worthwhile. I couldn’t have asked for two nicer people to take care of me during the process of buying a new Toyota More

by RMAGUIRE73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski
Oct 02, 2020 -

Toyota of Scranton responded

Rmaguire, Congratulations on your new Toyota. Thank you for the perfect, 5 star review. We are so happy Brian and Jenna were so helpful. They truly understand our customers needs. Thank you for acknowledging their efforts. We all appreciate your review. Take care. Mary Jo Preno Vice President of Guest Experience

October 01, 2020

it took almost 2 hrs even though i had appt and it was only oil change and inspection.but i did read a whole book while waiting More

by PHANTOMROX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayde Weisleder
Oct 02, 2020 -

Toyota of Scranton responded

Phantomrox, we are just delighted we earned 5 stars even though you were at our dealership longer than anticipated. Very grateful for your kindness. Thank you. Mary Jo Preno Vice President Guest Experience

October 01, 2020

Top Shelf. James Brown, Internal Service Manager, is a Top Shelf. James Brown, Internal Service Manager, is a pro. Got me my vehicle back in record time. He listens. He is knowledgeable. He is good at wh More

by Tpr7340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Matarese
Oct 02, 2020 -

Toyota of Scranton responded

Tpr7340, James Brown is all about providing the best in customer service. He wants our customers to have the best experience. I will pass along your comments. Thank you. Take care. Mary Jo Preno Vice President of Guest Experience

September 30, 2020

The sale went great. Great truck, had immediate concerns with front brake rumble when stopping, brought in early to be informed alll 2020 Tacoma’s do that! sorry you wasted trip up. i left three messages fo More

by MAMAC202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Felkowski
Oct 06, 2020 -

Toyota of Scranton responded

Mamac202, We are thrilled you had a great buying experience. There are times when issues arise with new vehicles, and our goal is to work with you on resolving the issue. Please reach out to our Vice President of Guest Experience, Mary Jo Preno, to discuss moving forward with your issue. You can reach her at 570.702.8776. Thank you. Take care

September 29, 2020

Excellent experience. One the best I’ve had getting a car. Every one was very professional and made it a pleasant experience. I would definitely recommend this dealership to a family member or friend More

by plmorvan@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2020

The frame on my Tacoma pick up was recalled. I scheduled to have the work done at Toyota of Scranton, everything was as expected, the loaner vehicle was nice. The only thing was that my son thought there wa More

by KSWINGLE1
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Toyota of Scranton responded

We are glad you contacted us with your concern and we were able to explain in detail the process. That is so very important. Thank you for the perfect, 5 star rating. Take care.

September 27, 2020

Friendly service and sales people. I just leased my 3rd car from them. The safety features on the new Toyoto RAV4 are just incredible. Yhe mileage on the new gas ones are better than the hybrid I was driv More

by CHAD D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Felkowski
Sep 28, 2020 -

Toyota of Scranton responded

Chad, we all appreciate your loyalty to our dealership. Thank you. We wish you all the best with your new RAV4. Enjoy. Take care.

September 24, 2020

Mr. Aimer is professional in all that he does both for the customer, the automobile and the agency. He is a keen listener and will do his very best to help you. Thanks John A. More

by NORTH1028
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Toyota of Scranton responded

Thanks John for the favorable review and comments about Alan Aimer. He works very hard at providing our customers with the best in customer service. Thanks again. Take care.

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