Back

Toyota of Scranton

Scranton, PA

4.7
5,508 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
Contact Dealership

3400 N Main Ave

Scranton, PA

18508

Directions

By Type

Showing 5,508 reviews

November 12, 2019

Inspection and new front brakes I had an appt for this service and decided to wait. Service time was fast. Tiffany kept me informed throughout the inspection process. She is very More

by TD ANDRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2019 -

Toyota of Scranton responded

TD Andre, thanks so much for your recommendation for our Service Department. Tiffany is very focused on customer service and makes every effort to keep her customers informed on status of their vehicle. Thanks again. See you at your next visit.

November 12, 2019

Understanding staff found the right deal for me easily! When I went to the dealer to inquire about end of lease possibilities I never imagined I would leave Scranton driving my next car which totally fit my More

by YRIART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Vieira
Nov 13, 2019 -

Toyota of Scranton responded

Yriart, we are delighted you had an outstanding experience in our Sales Department. Nick is an asset to our Sales Team as he wants to help his customers. Thanks again.

November 11, 2019

Ok at best Im giving this rating because of the fact the dealership will sell you the car and thats it, afterwards they could careless about you if there a probl More

by NARUTO1777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Howard Sweeny
Nov 11, 2019 -

Toyota of Scranton responded

Hello,I regret to hear this feedback and understand your frustrations. I would like the opportunity to talk more about this situation over the phone with you because this does not sound like an example of the type of customer service we provide here at Toyota of Scranton. Please give me a call, I want to work with you on this issue. Thank you. Mary Jo Preno, Vice President of Guest Experience. You can reach me at 570.702.8776.

November 11, 2019

Alyssa is amazing!!! Alyssa has helped me multiple times for service at the Scranton location. This is my second new car with Toyota of Scranton. Alyssa’s great personalit More

by KRBLUSHED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa
Nov 11, 2019 -

Toyota of Scranton responded

We truly appreciate the 5 star- rating and awesome feedback about Alyssa! Thanks for being a loyal customer and we look forward to seeing you back at our dealership in the future!

November 11, 2019

Great customer service and great vehicles They had plenty of vehicles for us to look at and compare, they offered a better rate on the finance than our own bank did. Plus their follow up servi More

by JOHN.WAYMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Maxx Broden, Michael Reilly
Nov 12, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience, John!

November 08, 2019

Headlight out They were so friendly and understandable. I had just gotten my car the sec week of oct and the light went out the night after and they took it in and More

by KWILSON2708
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Felkowski, Jeff Warabak
Nov 08, 2019 -

Toyota of Scranton responded

We really appreciate you sharing this great feedback about our staff! Thanks for the 5-star rating!

November 07, 2019

5000 mile check-up Service was great, and staff was helpful. Only issue was dust shield on rear driver’s side was ticking & needed to be adjusted after visit—an easy fix More

by DOMINIQUE.KOZUCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa, Jeffrey Felkowski
Nov 08, 2019 -

Toyota of Scranton responded

We are happy to know your issue was addressed to your satisfaction, Dominique. Thanks for the 5 stars!

November 06, 2019

Consistently Great Service I am very happy that I have bought my car at this dealership and that I have it serviced here as well. The people that work at this dealership in eve More

by litchpal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2019 -

Toyota of Scranton responded

litchpal, we are so happy you have chosen our dealership for your vehicle needs. Thank you so much for the 5 stars and glowing recommendation. Take care.

November 06, 2019

Service Appointment I am very happy with the Service Team. I wait for my vehicle since dropping it off is not convenient and they get me in and out fast. The waiting area More

by ctompkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2019 -

Toyota of Scranton responded

ctompkin, we value your comments...thank you for the 5 stars!

November 05, 2019

Great team It’s always superior service , apple CarPlay for free? Who could ask for more? I also had my car detailed and it looks brand new Love Toyota More

by colleen9876
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Nov 05, 2019 -

Toyota of Scranton responded

We truly appreciate the 5 star- rating and awesome feedback, Colleen!

...
338
...