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Toyota of Scranton

Scranton, PA

4.7
5,503 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,503 reviews

October 11, 2019

EXCELLENT SERVICE Everyone was very accommodating. I received excellent service and would gladly recommend Toyota of Scranton!!! They are pleasant and always strive to More

by kfeinberg
Recommend Dealer
Yes
Employees Worked With
Dan Frayko, Samuel Feliciano
Oct 11, 2019 -

Toyota of Scranton responded

Thank you for the great review and 5 stars! We appreciate this wonderful feedback about our staff!

October 11, 2019

Excellence Excellent. My experience at Toyota Scranton was very relaxing accommodating the service people are very friendly .The work on my truck was done quick More

by JONGOODMAN716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vito Sampogne
Oct 11, 2019 -

Toyota of Scranton responded

We truly appreciate the 5 star- rating and awesome feedback, Jon! Thanks for taking the time to share this!

October 11, 2019

Great experience Our sales person was very knowledgeable and helpful when we purchased our new Rav 4. He took the time to explain all the new features in our 2019 Rav More

by MARYANNC757
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin, Jeffrey Felkowski, Michael Reilly
Oct 11, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and the 5-star rating, Mary!

October 11, 2019

Always the best! Toyota of Scranton is a treasure! I can’t imagine buying another kind of truck because of the outstanding service I always receive. 110% satisfied More

by TOMHOPPEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Ramos, Allen Blad, Rob Eshelman
Oct 11, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and the 5-star rating, Tom! We are so happy to hear you are a 110% satisfied!

October 11, 2019

Couldn’t ask for nicer people! Everyone was very friendly and helpful. It didn’t take them long to patch the tire on my RAV4 so I was back on the road again. Thanks guys. More

by DEGREGIOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David,Grieco
Oct 12, 2019 -

Toyota of Scranton responded

DEGREGIOR, we are here to assist our customers at every turn in the road! We are only too happy to help. Thank you for the perfect, 5 star rating.

October 10, 2019

Efficient and reliable service I have owned my Prius for 6 years and follow the regular maintenance schedule. I have had no problems and the service I receive has been so good that More

by Lilac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I am sorry, but I just don't remember the names.
Oct 10, 2019 -

Toyota of Scranton responded

We are so happy to hear your experience with us was a great one, Lilac!

October 10, 2019

Labor is a tad high We had a new bumper put on our pickup and the job was done quickly, but the labor cost was very high. Although the overall cost of the bumper and i More

by hlavaty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2019 -

Toyota of Scranton responded

Hello, we are very concerned to hear this because it is not an example of the type of service we provide here at Toyota of Scranton. We would like the opportunity to talk more about this situation over the phone with you. Please give our Vice President Guest Experience, Mary Jo, a call at 570-702-8776 at a time that works best for you. Thank you.

October 09, 2019

quick to respond had an issue with my electrical problem and they were able to get me in quickly and sent me off with a rental as they were swamped with work and wasnt More

by BLKGT37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Boynton
Oct 09, 2019 -

Toyota of Scranton responded

BLKGT37, thank you for the awesome review and perfect rating. We are delighted to know everything worked out well. Tiffany is a true asset to our Service Team. Take care.

October 09, 2019

2017 Used Sienna has smell, car was delivered with grease in 2017 Sienna received with two great spots in interior. Side scratch on door from poor polish finish. Car also has musty smell like previous owner was More

by GGEARON
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Wagner
Oct 11, 2019 -

Toyota of Scranton responded

GGEARON, we are concerned about the comments made in your review, and we would like to discuss with you. Please reach out to our Vice President of Guest Experience, Mary Jo Preno, at 570.702.8776. Thank you for the opportunity to work with you on this issue. Take care.

October 09, 2019

Just easy to work with and down to earth. Latly A lady hit me and totaled my car. So I needed to get another car. My car saved my life. So another Rav4 was good for me. More

by MISHAGIRL2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Wagner
Oct 09, 2019 -

Toyota of Scranton responded

MISHAGIRL2017, thank goodness you are OK. Toyota's are safe and reliable vehicles. Thank you for choosing our dealership. Please take care.

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