Toyota of Scranton

Service Great customer service by Stephanie Jones. She was very professional and helpful with my service. She was very friendly and courteous. She helped me w Great customer service by Stephanie Jones. She was very professional and helpful with my service. She was very friendly and courteous. She helped me with any questions I had. More

Excellent service Always happy with the courteous And professional staff Service is always fast. Salespeople are terrific I having been dealing with Toyota of Scr Always happy with the courteous And professional staff Service is always fast. Salespeople are terrific I having been dealing with Toyota of Scranton for years and have planes of continuing More

positively overwhelming after my initial uneasiness about committing to the appointment, it was best decision ever. It was a terrific experience from the time my husband I p after my initial uneasiness about committing to the appointment, it was best decision ever. It was a terrific experience from the time my husband I parked our 2005 Highlander. We didn't expect to get a great deal, extra care and consideration of our time and comfort. everyone we met was polite and friendly. (I don't remember the name of the lady I online 'chatted' with though.) (Also don't remember GeorgeZepherin--but my husband may have talked with him at some point. Most of all we really didn't expect to leave with our 'new' used car. best choice ever. More

10 STARS!! Did you ever go to a dealer where the service is so high that you’re left speechless??? Toyota is not just a dealership and I can’t say this enough!! Did you ever go to a dealer where the service is so high that you’re left speechless??? Toyota is not just a dealership and I can’t say this enough!!! It’s a team of the most diverse people! Every single personality is different and they work so excellent together! I just bought a 16 RAV a few days ago and ended up not liking it. I just wasn’t happy myself with it. I fell in love with the 19 RAV Premium! It’s a gorgeous vehicle. Safety Everything, luxury everything, and the drive is so smooth! The 16 is completely different from the 19! I highly recommend stepping up! I walked in feeling down and unhappy but also nervous to bother any of the men and women at Toyota about this. I thought to myself, I’m being picky as heck, but still not happy with it. I walked in and spoke to Nick Vieira again. Nick is young but don’t let this take you back at all. I recommend you ask for him and see for yourself. I have dealt with over 60 salesmen of all ages and Nick is more knowledgeable about cars than all of them and his professional manners are top notch! I told Nick my concerns and he assured me everything is going to work out and that I need to be truly happy. As I waited Nick even gave me his own money to get a drink. I refused but Nick didn’t accept. He kept me company as I waited. If something needed to be done he got it done. Andrew, he has a passion for his job, he is extremely knowledgeable and honest, he worked extremely hard to get this done for me. He made it a top priority. I couldn’t thank him enough. Kevin is like the triple H of Toyota, he’s the muscle that gets things done quickly in used sales and Rich, he helped me organize my payments so that I can live completely stress free from this vehicle for the next 7 years. He couldn’t be anymore helpful than he was. (Toyota does offer bumper to bumper for 7 years for a couple of dollars extra per month). They were such an amazing team. They felt more like family. Thank you guys for everything you have done for us! We love this RAV! More

No pressure or baloney. Went to Toyota of Scranton for 2 reasons...service and possible new car. Everyone is always so pleasant and helpful. Bryan, the salesman was very frie Went to Toyota of Scranton for 2 reasons...service and possible new car. Everyone is always so pleasant and helpful. Bryan, the salesman was very friendly and did not pressure me in any way....not like a dealer I dealt with before where I felt like I was meant to be confused and I did feel like I was taken advantage of. Do not know why I bought my last car there. With Bryan when I said I needed to think overnight he accepted it. Next day I sent an email with some qualifications and he came in on his day off to get the car ready for me. It was definitely a good experience, and I love my new Camry. More

efficient, fair When I walked into the dealership, I knew what car I wanted and the price I wanted to pay. The dealers worked with me to find exactly what I wanted q When I walked into the dealership, I knew what car I wanted and the price I wanted to pay. The dealers worked with me to find exactly what I wanted quickly and efficiently. Within four hours, I left the car I had come in and drove off in a brand new Toyota. More

Great Service Sales was very up front and no pressure. everything was ready when I arrived to pick up my vehicle. It was the smoothest car purchase in my life. Sales was very up front and no pressure. everything was ready when I arrived to pick up my vehicle. It was the smoothest car purchase in my life. My first 30 day service visit was very painless. I was treated with respect and did not wait a long time for service to be completed More

Checkup Great service, great facility, great people...Kacie was great. She greet me and explained what had to be done. The waiting area is comfortable and pai Great service, great facility, great people...Kacie was great. She greet me and explained what had to be done. The waiting area is comfortable and painless. It is always a good experience and I will continue to bring my vehicle into Scranton Toyota for servicing. More

Too long a wait Two hours is too long to wait for just an scheduled inspection. Also, saw salesman for possible trade and was not impressed with the experience. Comp Two hours is too long to wait for just an scheduled inspection. Also, saw salesman for possible trade and was not impressed with the experience. Complete waste of my time. More

excellent customer service with a smile ! Excellent customer service. Friendly and helpful. I like benig informed with updates when my care is serviced. LOVE THAT!! This is the reason I conti Excellent customer service. Friendly and helpful. I like benig informed with updates when my care is serviced. LOVE THAT!! This is the reason I continue to have my service at Toyota. Thank You! More