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Toyota of Scranton

Scranton, PA

4.7
5,490 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,490 reviews

September 15, 2019

1st Service Appt Great experience! Dropped car off, went shopping, & before we knew it, the car was finished! Also, they were able to service it at the last minute. More

by BEAKER10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Toyota of Scranton responded

Thank you so much for taking the time to share about your experience at our dealership, Baker!

September 15, 2019

tundra frame replacement we have been treated with great respect so far during this process. everyone have been a pleasure to deal with. we do not expect any trouble the rest More

by spoiled197
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Toyota of Scranton responded

We are so happy to hear your experience with us was a great one!

September 14, 2019

Went for service, bought a car My last Toyota purchase was at another dealer and I felt like I was ganged up on, pressured and in the end so confused. So not happy about the experi More

by Gail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot the name of service rep and finance but I am so bad with names. I would definitely want to work with them again, Bryan Matarese
Sep 16, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and the 5-star rating, Gail! We appreciate this feedback!

September 13, 2019

New Car Purchase Awesome experience from start to finish! We look forward to future purchases! Thank you so much, Bryan for making our car buying experience so enjoyab More

by JRWSMK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Matarese
Sep 13, 2019 -

Toyota of Scranton responded

Thank you so much for sharing about your experience with us! We are so happy to hear your experience with us was awesome!

September 13, 2019

Fast friendly service The staff is friendly, fast and explains everything to you. My car was washed after being serviced. The only knock I had was I asked for my front fl More

by vcanosa30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2019 -

Toyota of Scranton responded

Hi, we regret to hear about the miscommunication that occurred with your floor mats. Please give our Vice President Guest Experience, Mary Jo, a call at 570-702-8776 at a time that works best for you. Thank you.

September 12, 2019

Everything went well. I was happy with my service appointmen The service department was very friendly and I was given a full report on the service on my truck. Everything was done in a timely manner and I was on More

by TEUGENE.TH
Customer Service
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2019 -

Toyota of Scranton responded

Thanks for the 5 stars...

September 12, 2019

More than a dealership!! I was never a Toyota person until I came to this dealership for the first time in 2017 because a friend highly recommended them. I’ve always been a Je More

by ms.nicholl1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Weinberger, Nicholas Vieira, Howard Sweeny
Sep 12, 2019 -

Toyota of Scranton responded

We are so happy to hear your experience with us was a great one! Thanks for taking the time to share this feedback!

September 12, 2019

RAV4 purchase Great car at a great price , have bought off Toyota of Scranton before . Friendly staff and great service. Would recommend others to go there and bu More

by timberwolf204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
Sep 13, 2019 -

Toyota of Scranton responded

We truly appreciate the 5 star- rating and awesome feedback, Timber! Thank you for recommending us!

September 11, 2019

Regular Appointment For Highlander The service was great! The car was checked out, oil and filters were changed, tires were rotated, and the car was inspected -- all in about an hour. More

by VBREF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2019 -

Toyota of Scranton responded

We truly appreciate the 5 star- rating and positive feedback!

September 11, 2019

Great service Love the attention to detail and the friendly reminders ,all the staff are eager to please and the offers of rides and courteous demeanor is a welcom More

by M4BART
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski, Tom Rogari, Nicholas Vieira
Sep 11, 2019 -

Toyota of Scranton responded

We truly appreciate the 5 star- rating and awesome feedback!

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