Toyota of Scranton

Having worse and worse experiences over time I purchased my vehicle from Toyota of Scranton, and have had all of my services done there. At first I absolutely loved the customer service. However, I purchased my vehicle from Toyota of Scranton, and have had all of my services done there. At first I absolutely loved the customer service. However, now it seems to be lacking for me. My most recent visit, just a few weeks ago, I went for a routine oil change and tire rotation, I was left waiting for my vehicle for nearly 2 hours. Before this, my average wait time was an hour at the most. I will say, someone from Toyota did reach out to me about my experience and addressed my complaints but still, the experience happened. Most recently, yesterday, I called Toyota because all of a sudden my car has an issue I have never seen before. My dash board light goes out when I turn on my headlights. Therefore, I can not drive at night while also being able to see my MPH. The night before last was the first time I drove at night since my car was serviced. The tech who answered told me it's most likely an electrical issue and to bring my vehicle in. I in -turn asked her how much the service would be , since I have never had to bring my vehicle in for anything other than routine maintenance. She told me that it would be around $109.....PER HOUR. Considering my last stop for just an oil change and tire rotation took 2 hours, I certainly did not want to take the chance of giving them my car to "diagnose" for another 2 hours and get handed a $220 + taxes bill. All in all, I feel like I cannot count on the service here for my vehicle any longer. I am even considering trading my vehicle in all together at another dealership just to be rid of Toyota of Scranton all together since the remainder of loan is through them as well. More

Great people to work with A+ This is the 3rd car I have bought from Toyota of Scranton... I live in the Binghamton, NY area and there are 2 Toyota Dealerships there.... does that This is the 3rd car I have bought from Toyota of Scranton... I live in the Binghamton, NY area and there are 2 Toyota Dealerships there.... does that tell you something? Sure it does... top notch people and a “pleasant” buying experience.... well worth the drive! More

Service department The service department is always accommodating, quick ,extremely friendly and I love the car wash given at the end of every appointment. Very convenie The service department is always accommodating, quick ,extremely friendly and I love the car wash given at the end of every appointment. Very convenient. Thank you. More

A-1 Salesmen A J and Brian took the time to explain the difference between the two types of vehicles I was looking to buy and helped me to make an educated decisio A J and Brian took the time to explain the difference between the two types of vehicles I was looking to buy and helped me to make an educated decision. I absolutely love my Tacoma TRD Sport!!!!! More

Amazing experience I went in to see how their pricing was compared to other dealerships I was at. And they blew the others out of the water with everything they did for I went in to see how their pricing was compared to other dealerships I was at. And they blew the others out of the water with everything they did for me and offered me. I was beyond happy with the experience that I had at the dealership. The staff was more than happy to help me and answer all of my questions that I had for them. I have only had my vehicle for a few weeks and I have already recommended Toyota Scranton to many of my friends and coworkers More

Easy experience Easy friendly no hastlle experience. Helpfull joe Mercado was fast friendly courteous and a nice guy handled the sale situation with no problems and g Easy friendly no hastlle experience. Helpfull joe Mercado was fast friendly courteous and a nice guy handled the sale situation with no problems and got me in and out with new car about a hour More

Hail Damage Bought a 2017 Kia Sorento on May 30 , which had hail damage from a few days prior. Emma (service) and Ron (sales) were extremely helpful and made it Bought a 2017 Kia Sorento on May 30 , which had hail damage from a few days prior. Emma (service) and Ron (sales) were extremely helpful and made it possible for the damage to be totally repaired by the dealership at no cost to me. Thank you so much!!!!! Great service. Very friendly and accommodating staff. More

We don't know what's wrong. Message came up on the display "get this to the dealer to have it fixed !" We paid the dealer to tell us "We don't know what's wrong with your car" Message came up on the display "get this to the dealer to have it fixed !" We paid the dealer to tell us "We don't know what's wrong with your car". I thought that was what computers in cars were for. We're very disappointed with this kind of service. The same message came up 10 minute's after we left the dealership garage. Now we are driving around with this message lit up on the dash display and don't want to pay for the same answer again from the dealer. Now what are we supposed to do with it? More

Fast and easy On time fast and reasonable. Service person was pleasant and kept me posted on progress. I would use again. My only wish is that the coffee shop w On time fast and reasonable. Service person was pleasant and kept me posted on progress. I would use again. My only wish is that the coffee shop was open:) More

So far; So good! Knowledgeable employees. Very personable. Great product. The people I dealt with were patient and walked me through everything. So far I would recomme Knowledgeable employees. Very personable. Great product. The people I dealt with were patient and walked me through everything. So far I would recommend this enterprise to others based on my experience. More