Toyota of Scranton

Amazing customer service! From the minute I drove into the service center to the moment I drove out I had a wonderful experience. All employees were very accommodating and prof From the minute I drove into the service center to the moment I drove out I had a wonderful experience. All employees were very accommodating and professional. My 15,000 mile service was finished in less than an hour. It was just enough time to enjoy breakfast by the fireplace :) Thank you to all the employees who make service appointments an effortless experience! More

Very Pleasant Experience One of my better experiences. Service area was not as crowded as I have seen in the past. Service Professional Alan Aimer was just that. Very profe One of my better experiences. Service area was not as crowded as I have seen in the past. Service Professional Alan Aimer was just that. Very professional and friendly. Took care of me from beginning to end. Even assisted with getting my vehicle registration renewed on-line. I must have let it lapse and Alan called me to inform me I needed to renew to get my inspection. Provided the information from my expired registration to help me renew on-line. Very pleasant experience More

Awful Treated like I didn’t know anything. Waited 4 hours for a tire. The worst experience ever with customer service. Also I had a warranty which I boug Treated like I didn’t know anything. Waited 4 hours for a tire. The worst experience ever with customer service. Also I had a warranty which I bought with my car at that dealership that they knew nothing about and they told me to deal with it myself. I was suppose to keep the tire to submit the claim. They disposed the tire so my claim is invalid. Now I am out a lot of money when I could of went to the local tire shop and got it for a lot cheaper. More

Great experience I was at Toyota Scranton for servicing my car. I forgot to check the boxes for state inspection when I signed up for the service appointment. Luckil I was at Toyota Scranton for servicing my car. I forgot to check the boxes for state inspection when I signed up for the service appointment. Luckily, Alan arranged the inspection also so that I won't have to go back there just for that. The staff is very friendly and cooperative. I especially like their waiting room and enjoy the DD on their premises. Overall, a pleasant experience. More

Repair Happy No problem with the entire process. Ordered parts needed, kept me posted twice a week during repair, and finished a day ahead of schedule. There is a No problem with the entire process. Ordered parts needed, kept me posted twice a week during repair, and finished a day ahead of schedule. There is a guarantee if anything does t work correctly and other than a slight issue with the windshield wipers and the tire indicator not turning off, which I will return when home from trip, good job by all! More

The procedure was simple and pain free They made the procedure simple and easy. The staff was friendly and had a huge selection to choose from. The technicians are always helpful and promp They made the procedure simple and easy. The staff was friendly and had a huge selection to choose from. The technicians are always helpful and prompt. More

great checkup Timely, fast, efficient and thorough checkup visit. Communication and follow up have been terrific. Enjoyed working with Toyota team of Scranton throu Timely, fast, efficient and thorough checkup visit. Communication and follow up have been terrific. Enjoyed working with Toyota team of Scranton through purchase and service More

Very accommodating Stephanie and Tiffany were very helpful in addressing our service issues. I greatly appreciate that Stephanie helped me get a service appointment when Stephanie and Tiffany were very helpful in addressing our service issues. I greatly appreciate that Stephanie helped me get a service appointment when I realized my other car was overdue for state inspection. They are both genuinely concerned and accommodating. More

Happy experience Corey Boynton was superb to deal with. I am very happy with my new vehicle. Finance department was very professional and capable in their jobs. Corey Boynton was superb to deal with. I am very happy with my new vehicle. Finance department was very professional and capable in their jobs. More

Prompt reliable and professional service Service advisor was very helpful and accommodating in replacing a battery after my initial oil change service was completed, very minimal extra wait. Service advisor was very helpful and accommodating in replacing a battery after my initial oil change service was completed, very minimal extra wait. Job well done. Sorry but I don't remember the gentleman s name. More