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Toyota of Scranton

Scranton, PA

4.7
5,469 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,469 reviews

November 21, 2018

20000 mile service Steph took care of me quickly and was very nice to track me down after because I was walking around to stretch my legs. Service workers were very qu More

by CWALTSNYDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2018

Very Professional workers It seems that the dealership works like a well oiled machine. We had just an oil change and tire rotation but I did ask if the service representative More

by controlroomjim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 21, 2018

Great Employees at Toyota Scranton Tom handled the car when I arrived, and Dan took care of me at the service counter. They were both great! I’ve never had a bad experience at Toyota S More

by nelc1204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Frayko
November 21, 2018

Purchase of brand new Highlander. We came in knowing what we wanted the finance team was amazing and helpful to getting us what we needed in a payment and appreciate their level of det More

by WNEUMANN9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Desmarais, Tom Rogari, Elcryssan Gant
November 20, 2018

10k miles oil change, tire rotation Very quick and thorough! Appt for scheduled time and was done within 45 mins. Very convenient that you can setup your appt online. Will be back for 15 More

by mvaccaro7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Stein
November 20, 2018

Tacoma Blower Housing Recall The service department here is awesome! Originally I was told this could only be done on a weekday due to staffing, I explained that I couldn’t schedu More

by pkkrup
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Frayko
November 20, 2018

45000 miles service Very thorough review and accommodating service. Like the on line appointment scheduling allows you to pick time and day of service . All employees wer More

by srsebast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2018

Service new tires Friendly and fast. There is not much more to say than the phisility was very clean and all the every one was very friendly. Thank you More

by GPCRESTMONT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Stein
November 20, 2018

My car buying experience was made very easy. I was presented with all the information I needed to make my purchase. The sales associate who helped me (Bryan) was very knowl More

by DANIELLE.RINGLEBEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Matarese, Howard Sweeny
November 20, 2018

Review of exp. There's was some confusion on the fees.The 53'00fee wasw supposed to be n/a however it was added to the total price.It could be just a mistake however More

by DOMMY911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski, Jeffrey Felkowski, AJ Wallace, Jamie Bugno , Vito Sampogne, Elcryssan Gant
Nov 20, 2018 -

Toyota of Scranton responded

Thank you for the perfect, 5 star rating of your recent experience. Please contact me directly at 570.702.8776. I would like to speak to you about the issue with fees you mentioned in your review. Thank you. Regards, Mary Jo Preno, Vice President Guest Experience.

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