Toyota of Scranton

Great dealership! Toyota Scion of Scranton is a great dealership. Our Sales Rep, Doug Stahl, was great to deal with. Like the rest of the staff he was very friendly and Toyota Scion of Scranton is a great dealership. Our Sales Rep, Doug Stahl, was great to deal with. Like the rest of the staff he was very friendly and knowledgeable. This is such a family friendly dealership that our 3 year old had a blast while we were checking out the different cars. I would highly recommend this dealership. So much so that my wife got herself a Rav4 a couple days later from them. More

EXCELLENT SERVICE ALL THE WAY CHRIS STEPPED IN FOR ANDREW HE KNEW THE CAR THAT WE WERE BUYING IT WAS NICE OF HIM TO SHARE HIS KNOWLEGE ITS FOR OUR YOUNGEST DAUGHTER WE WANTED A SA CHRIS STEPPED IN FOR ANDREW HE KNEW THE CAR THAT WE WERE BUYING IT WAS NICE OF HIM TO SHARE HIS KNOWLEGE ITS FOR OUR YOUNGEST DAUGHTER WE WANTED A SAFE DEPENABLE CAR JOB WELL DONE TY THE ONLY BAD PART THERE WAS THE WAIT ON THE DAY OF PICK UP TOO LONG OF A WAIT BUT ITS DONE NOW More

Do not buy a used car from here!!! Worst experience of my life. Maybe if you buy a Toyota there you'll be ok but if you buy a used car made by another manufacturer once you sign on the Worst experience of my life. Maybe if you buy a Toyota there you'll be ok but if you buy a used car made by another manufacturer once you sign on the dotted line they want nothing to do with you. Since day one (a month ago) of purchase I've been back 10 times since then and it has been filled with lies and broken promises. They want nothing to do with fixing the issue with this car that only has 20K miles on it. More

Wonderful experience Cathy was excellent. She helped me to find a car that I would enjoy. I have since recommended Toyota to coworkers. My car is running great with no Cathy was excellent. She helped me to find a car that I would enjoy. I have since recommended Toyota to coworkers. My car is running great with no problems yet. More

Outstanding Service - Above and Beyond! I was several hours away from home and had a tire blow out on my 2012 Prius V and I was unable to locate my locking lug nut key. This service depar I was several hours away from home and had a tire blow out on my 2012 Prius V and I was unable to locate my locking lug nut key. This service department had a flat bed out to pick me up in no time. They hunted down and had a matching replacement tire waiting when I arrived. Had the locking lug nut off and the tire replaced in no time and had me back on the road I'm just a couple of hours from my initial call. I would not hesitate to recommend this location and willing give them the highest of marks! More

An insult to the Toyota name Brought my car in for a standard recall and when I picked it up it no longer ran properly. It took 3 weeks of no car and at least 7 different employee Brought my car in for a standard recall and when I picked it up it no longer ran properly. It took 3 weeks of no car and at least 7 different employees who all claimed to have no idea who I was or what happened before they finally corrected the error they had made. They only agreed to fix their mistake after I reported them to Toyota Corporate, BBB and the PA Attorney General's Office. More

Excellent Service All Around Our experience at Toyota can be summarized using the words knowledgeable, kind, ethical, and helpful. Our sales man Mark was always ready to go and k Our experience at Toyota can be summarized using the words knowledgeable, kind, ethical, and helpful. Our sales man Mark was always ready to go and knew everything about the Corolla and explained everything in detail on the test drive. They gave us a very fair price and were quick to draw up the paperwork and work with us to make sure everything was in order so we could take the car home that day. I would definitely recommend Mark as well as Toyota to anyone. More

Easiest dealership to work with by far!! I spent 2 months looking at and pricing new 2014 Toyota Tacoma's and found Toyota of Scranton to be without a doubt the best/easiest dealership to I spent 2 months looking at and pricing new 2014 Toyota Tacoma's and found Toyota of Scranton to be without a doubt the best/easiest dealership to work with...first getting internet pricing from Keven Spencer and having him keeping me in the loop during the process..... to walking onto the dealership lot for the first time to just look around and meeting George Zepherin....no "hard sell"...just let me look around and answered all my questions even though it was 90 degrees outside and we were out there looking at the Tacoma's for over an hour ... George was very knowledgeable about all aspects of the vehicles and what each one had to offer. When I came back the next week and took the truck for a test drive I decided on the one I wanted but I didn't like the rims...George said "no problem, we will get you one with the rims you want". When I came back in a few days later I dealt with Cathy Keohan and she was also very knowledgeable about all aspects of the Tacoma I was purchasing and answered all my questions. When it came time to sign all the paper work on another day it was Cathy's day off...George called her and she came down so she could go over the truck with me one more time and go over all the paperwork that had to be signed and made sure all my questions were answered....all on her day off! All in all a very easy process- much better than the other dealerships I checked with...by far. More

2014 Toyota Tacoma From the moment we walked in the door, everyone was very helpful and friendly. They made the car buying experience less stressful. From the moment we walked in the door, everyone was very helpful and friendly. They made the car buying experience less stressful. More

2014 Prius Three We had a wonderful experience purchasing our new Prius from Cathy. She is very approachable and knowledgeable about the different makes and models a We had a wonderful experience purchasing our new Prius from Cathy. She is very approachable and knowledgeable about the different makes and models available. She got us a great price and was more than willing to work with us when we changed our minds and went with the Prius Three after initially purchasing (but not taking delivery of) the Prius Two. Kevin followed up with us to make sure that our experience was pleasant and agreeable. We have always had pleasant experiences with the service staff in the maintenance of our Camry and Corolla. More