Toyota of Scranton

My wife and I stoppped by one Sunday afternoon to check out some pre-owned Camrys they had advertised on their website. After finding one we were interested in, I contacted them via an online inquiry on Su out some pre-owned Camrys they had advertised on their website. After finding one we were interested in, I contacted them via an online inquiry on Sunday night. Sue Krisanda responded promptly Monday morning and I set up an appointment with James Hazen for Monday evening. When I arrived, I was greeted by James and he brought the car around and gave me plenty of time to look it over and answered any questions I had. After a test drive, we quickly agreed on a price without any of the back and forth Sales Manager games you often get at other dealers. We started all the paperwork and set up a Saturday delivery. Even though we were buying form out of state (NY), they handled all the NY sales tax and registration fees for us. So, that saved us a trip to the DMV, which was very nice. The Saturday delivery went smoothly. The car was ready and had the desired accessories installed. The only issue was the body shop was not able to remove a couple of the larger scratches that the car had on it. I was a little disappointed with that, as I was able to remove the scratches myself with some finishing compound and 45 minutes of elbow grease. A half-way decent body shop person should have been able to buff them out in 15 minutes. So, I'm not sure what the issue was there. Anyway, it was easier to deal with the scratches myself, than postpone delivery and have to make another 3 hour round trip to pick up the car at a later date. After we finished our financing paperwork, James gave my wife an overview of how things operated on the car and synced up her phone for her. After that, we were on our way back to NY. Overall, this was the easiest, most relaxed car buying experience I'v ever had. I usually stay away from larger dealers due to the high pressure tactics they tend to use. That was not the case here - absolutely no pressure at all. James was a pleasure to deal with. Very low-key and knowledgable about his product. My wife loves her almost new Camry and we'd highly recommend Toyota/Scion of Scanton to anyone. More

I knew buying my new vehicle was going to be a trying experience because I spend more time out of town working than I do at home...Sue and Doug more than accomodated my erratic work schedule and went abo experience because I spend more time out of town working than I do at home...Sue and Doug more than accomodated my erratic work schedule and went above and beyond communicating with me and making my buying experience a very pleasant one...thx again...DJ Beebe More

Excellent dealership to work with , Jeff mericle found the exact vehicle I wanted , very professional and concerned that I did not leave on my day of delivery without my total satisfaction . Thanks the exact vehicle I wanted , very professional and concerned that I did not leave on my day of delivery without my total satisfaction . Thanks More

Good experience, knowledgeable sales person, almost stumped him trying to figure out how to play the entertainment system thru the stereo and not the head phones, but he figured it out, friendly negoti stumped him trying to figure out how to play the entertainment system thru the stereo and not the head phones, but he figured it out, friendly negotiations, I will certainly will consider coming back again when the time comes. More

Mark Thomas did an excellent job in customer-dealership relations and making my leasing process as smooth as possible, even when the dealership's online system was down. He was very knowledgeable and pers relations and making my leasing process as smooth as possible, even when the dealership's online system was down. He was very knowledgeable and personable and certainly made me willing to do business with him again. More

This is the second car we have bought from Mark. He was great. Very friendly and professional. Easy to talk to and not once put any pressure on us to buy. Im sure we will purchase our next car from your great. Very friendly and professional. Easy to talk to and not once put any pressure on us to buy. Im sure we will purchase our next car from your dealership. More

The service was excellent and we were happy with the way we were treated at Toyota of Scranton. Jim was very helpful making sure my husband got what he wanted with his truck. Howard that does the paperwor we were treated at Toyota of Scranton. Jim was very helpful making sure my husband got what he wanted with his truck. Howard that does the paperwork is great too!! Thank you! More

The place is beautiful and working with George and Omir was easy and pleasant. My family felt welcome, taken care of, and appreciated. The whole transaction was no nonsense, smooth, and to our expectatio was easy and pleasant. My family felt welcome, taken care of, and appreciated. The whole transaction was no nonsense, smooth, and to our expectations. We got what we desired (and a bit more) and are very happy. More

Mark was great as a working mom of 3 the first thing he showed me was the trunk space of a minivan & I was sold showed me was the trunk space of a minivan & I was sold More

After locating a Tacoma that fit my search criteria via the website, I used Truecar.com to begin a line of dialogue with the dealership. Shortly after Amanda contacted me confirming the availability of th the website, I used Truecar.com to begin a line of dialogue with the dealership. Shortly after Amanda contacted me confirming the availability of the truck, I came in to look it over and begin discussions on a possible trade of my current truck. Taryn was my point of contact upon arrival, and was friendly, prompt, and straightforward from the start. The transaction was as smooth as one could desire; she quickly helped establish agreed upon trade and sale amounts, she was flexible and accommodating when I moved up my desired transaction and delivery date dramatically, she had the keys and vehicle ready when I arrived for my scheduled test drive, and she helped process the delivery as smoothly as possible. While it was a relatively simple transaction with no complications largely due to the vehicle being in house already, it having no major issues during delivery, and my compunction to have my financials properly arranged beforehand, her sense of urgency and attentiveness did not go un-noticed. I will absolutely return to her specifically if/when I have need for another Toyota, and have absolutely no hesitation in recommending her to others. (in fact, I already have done so on an online discussion forum) More