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Toyota of Scranton

Scranton, PA

4.7
4,997 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 4,997 reviews

September 02, 2022

Treat you like family always will to work with you. A pleasure to deal with this dealership. More

by GAILGOBLE53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enraging Evertsz
Sep 02, 2022 -

Toyota of Scranton responded

Hi Gail, Thank you for taking the time to let us know about your recent sales visit to our dealership. We are happy to know all went well at your visit. Enjoy your new vehicle. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

September 02, 2022

Jon is great to work with. Very conscientious and knowledgeable. Also very personable in dealing with me as a customer. More

by OLYPRNCESS
Recommend Dealer
Yes
Employees Worked With
Jon
Sep 02, 2022 -

Toyota of Scranton responded

OLYPRNCESS, Thank you for taking the time to provide feedback on your recent service visit to our dealership. We are delighted you enjoy working with Jon. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

August 31, 2022

Everyone was very courteous and helpful. They had my car finished promptly and notified me as soon as it was ready. I can’t say enough good things about the dealer They are tops! More

by luvtoso
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Toyota of Scranton responded

luvtoso, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

August 30, 2022

Toyota of Scranton is the premier dealership in our area. There is no need to look elsewhere. Kudos to the team of Joe Gatto, Jordan Printz and Ryan Cali. Their professionalism and dedication to customer More

by JOE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Gatto
Aug 30, 2022 -

Toyota of Scranton responded

Hi Joe, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are happy to know your experience with Joe, Jordan and Ryan went well. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

August 30, 2022

I purchased a Tacoma that was a prior lease vehicle. The previous owner installed the incorrect sized tires. I told my salesman Jordan Printz of the discrepancy. He informed me that the dealership wi More

by JOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin Turano
Aug 30, 2022 -

Toyota of Scranton responded

Hi Joe, Thank you for taking the time to let us know about your recent situation with your vehicle and the tires. We understand mistakes will happen and our goal is to resolve any problem quickly. We are delighted this situation went well and you now have what you need. That is the most important part. We are also happy to know both Jordan and Benjamin were very accommodating. Thanks for sharing those details. We value you as our customer and value your business. Thank you, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

August 29, 2022

Enjoyable each time I have a service appointment. I have had nothing but a great experience. More

by STEVE.SCHOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Toyota of Scranton responded

Hi Steve, Thank you for taking the time to offer your feedback on your recent service visit. I am happy all went well and you really enjoy servicing your vehicle at our dealership. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience

August 29, 2022

We had a great experience. Very professional and pleasant dealership to work with. I would go back and recommend to friends. Our salesman, Frank was exceptional. More

by HEHCOOK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Frank Viera, Michael Reilly
Aug 29, 2022 -

Toyota of Scranton responded

HEHCOOK, Thank you for taking the time to let us know about your recent sales visit to our dealership. We are happy to know all went well at your visit and Frank was exceptional. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

August 28, 2022

Excellent service every time at Toyota of Scranton. Very professional in their interaction with customers. More

by MVCRUCIANI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Toyota of Scranton responded

MVCRUCIANI, Thank you for taking the time to let us know about your recent service visit to our dealership. We are happy to know all went well at your visit. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

August 27, 2022

I'm very happy with the service, but the wait is too long -- app. 2 hrs. More

by DDNOLL77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Aug 29, 2022 -

Toyota of Scranton responded

DDNOLL77, Thank you for taking the time to let us know about your recent service visit to our dealership. We are happy to know all went well at your visit. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

August 27, 2022

I waited 5 hours to have my truck completely misdiagnosed. Very disappointed. Fixed it myself for a fraction of the cost. They will never see me again. Shame on you. More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kacie Kuchinskas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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