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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,049 Reviews
Call Service Center (570) 740-3457

3,049 Reviews of Toyota of Scranton - Service Center

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October 14, 2022

AJ Wallace was very helpful of fixing my car and doing a recall that needed to be done just by looking at his computer. More

by AJACOBS801
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Wallace
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Oct 17, 2022 -

Toyota of Scranton responded

AJACOBS801, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are happy to know you enjoyed working with AJ. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience

October 14, 2022

I’ve had great service with them and they’ve worked with me a good experience More

by SOLIDSMACK29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2022 -

Toyota of Scranton responded

SOLIDSMACK29, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are thrilled to know David was so helpful. Thank you for your input. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience

October 13, 2022

Service department was really professional and helpful, I have always had a great experience with them. More

by SKIP5144
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley
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Oct 13, 2022 -

Toyota of Scranton responded

SKIP5144, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience

October 12, 2022

would not go back lost my truck nobody even knew it was there until I called wondering why it took 2 days to rotate the tires and change the oil More

by dsk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kacie Greico
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2022 -

Toyota of Scranton responded

DSK, Please accept our apologies for our mistake. We have addressed this issue with our team so it will not happen again. We are sorry for the inconvenience this situation caused. Thank you, Mary Jo Preno Vice President of Guest Experience

October 11, 2022

Hello, Tire Pressure Light was on when I left it to service and I mentioned it when I am leaving the car. When I got it I have been informed that there is no issue w tires but after I left the service More

by zorbay.s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Wallace
Report | Print
Oct 12, 2022 -

Toyota of Scranton responded

zorbay.s, Our apologies for the tire light coming back on. Are you able to come to the dealership so we can check it out? Please call me and I can assist you with making an appointment. You can reach me at 570.702.8776. Thank you, Mary Jo Preno Vice President of Guest Experience

October 10, 2022

The service was great, they were polite and curious. I was more than satisfied with the service. More

by ANNABABE98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2022 -

Toyota of Scranton responded

ANNABABE98, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience

October 10, 2022

My service, though it took some time to get a new key, was very good. The rep taught me some new things about our car that we didn’t know. More

by SAHGAJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Vegas
Report | Print
Oct 10, 2022 -

Toyota of Scranton responded

SAHGAJ, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience

October 10, 2022

Organized,Clean,Friendly, Chris always goings above and beyond for his customers by going over all details big or small and also goes over when and what will happen at next service appt More

by CassieHayes92004
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris ellis
Report | Print
Oct 10, 2022 -

Toyota of Scranton responded

Hi Cassie, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience

October 10, 2022

The staff was extremely helpful and kind. I would recommend anyone to go there. I was very happy More

by dalevong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2022 -

Toyota of Scranton responded

dalevong, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience

October 10, 2022

very happy with the service and with Ebrahin Everettz who was the one who attended me. More

by CHEPOBIGBOY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ebrahin Evertsz
Report | Print
Oct 10, 2022 -

Toyota of Scranton responded

CHEPOBIGBOY2, Thank you for taking the time to provide feedback on your recent sales sales experience at our dealership. We are thrilled to learn you enjoyed working with Ebrahin. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience

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