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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,952 Reviews
Call Service Center (570) 740-3457

2,952 Reviews of Toyota of Scranton - Service Center

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February 03, 2022

They took care of the recall issues, Service advisor also told me I needed alignment, before and testing was done, More

by sledz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2022 -

Toyota of Scranton responded

sledz, Thank you for taking the time to provide feedback on your recent service experience. Your comments are appreciated. Please know if you would like to share more about your experience you can reach out to Mary Jo Preno, Vice President of Guest Experience. Mary Jo's direct number is 570.702.8776. Thank you. Take care.

February 02, 2022

People are nice and helping you out and im sure Toyota ill recommend to my friends and family More

by FDAYONDON
Recommend Dealer
Yes
Employees Worked With
Curt Manck
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Feb 02, 2022 -

Toyota of Scranton responded

FDAYONDON, thank you for sharing your feedback regarding your recent visit to our dealership. We are delighted all went well. Take care.

January 31, 2022

Fantastic remarkable service top notch hospitality everyone was totally professional the greatest car care experience hands down More

by GNALL3231
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Travis Langlois, Curt Manck
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Jan 31, 2022 -

Toyota of Scranton responded

GNALL3231, we are delighted you had an outstanding service visit. Thank you for the perfect, 5 star rating and great review. Our team wants to make certain your experience goes well and you are pleased. Again, thank you for taking the time to provide this review. Take care.

January 28, 2022

I have always been satisfied with the thorough and courteous care I have received especially from Christopher Ellis. More

by ANJETB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ellis
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Jan 28, 2022 -

Toyota of Scranton responded

anjetb, we are delighted you enjoyed working with Christopher Ellis. He wants to make sure our customers are all treated with the utmost respect and care. Thank you! Take care.

January 28, 2022

The staff was excellent, responsive , and communicated all steps of the process to me. Very pleased More

by JHAPSTAK1820
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
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Jan 31, 2022 -

Toyota of Scranton responded

Thank you, JHAPSTAK1820, Our service team appreciates your taking the time to provide feedback on your recent visit. We are delighted to know we earned 5 stars. Thanks again. Take care.

January 27, 2022

I have always had a good experience at the service center. I generally wait for service and its always be less than 2 hours. The waiting area is comfortable and has a lot of space. The service techs More

by CBEDDOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Report | Print
Jan 27, 2022 -

Toyota of Scranton responded

CBEDDOE, Thank you! Your review and the 5 star rating are greatly appreciated. We look forward to your next visit. Be well, take care.

January 25, 2022

They are thorough when it comes to making sure they tell you everything that's about to go wrong with your car, or sell you parts you don't need. When it comes time to returning a text or a phone call they More

by mbrphotography
Recommend Dealer
No
Employees Worked With
Chris
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January 24, 2022

Friendly knowledgeable accomodating blah blah blah bkah blah blac blah blah blah blah blah blah More

by ARCHIBLAST
Recommend Dealer
Yes
Employees Worked With
Bernadine Welcome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2022 -

Toyota of Scranton responded

Thank you for the opportunity to service your vehicle. We appreciate the 5 star rating. Take care.

January 23, 2022

Couldn’t of had better service! Very comfortable waiting room & outstanding work. Will buy my next truck there. More

by RON@RON570.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
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Jan 24, 2022 -

Toyota of Scranton responded

Ron, many thanks for taking the time to offer your feedback on your recent service visit. We are thrilled we earned 5 stars. Thank you. Take care.

January 20, 2022

Nice clean friendly service not to much to complain about good dealership and employees there More

by JUST1036634
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know
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Jan 21, 2022 -

Toyota of Scranton responded

Just1036634, We appreciate you servicing your vehicle at our dealership. Thank you for taking the time to let us know how everything went. Take care.

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