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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,951 Reviews
Call Service Center (570) 740-3457

2,951 Reviews of Toyota of Scranton - Service Center

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November 15, 2021

My appointment was very organized from start to finish. No waiting friendly service manager and professional. More

by T.TACC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lane
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Nov 15, 2021 -

Toyota of Scranton responded

T.TACC, thank you for taking the time to let us know about your experience with our service department. We are delighted all went well. Take care.

November 15, 2021

Jonathan Lane was so helpful and friendly. I really appreciated him keeping me informed every step of the way! More

by DANIELLE50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras, Travis Langlois
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Nov 16, 2021 -

Toyota of Scranton responded

We are delighted you enjoyed working with Jonathan, Danielle. Thank you for the perfect rating of your service experience. Take care.

November 12, 2021

If you want me to continue to evaluate this dealership eliminate this section and requirement More

by PNISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2021 -

Toyota of Scranton responded

Thank you for your comment and 5 star rating. Take care

November 12, 2021

Great visit with Toyota of Scranton. Outstanding customer service. I was treated like I was the only person there. More

by DOUGHERTYED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Dudascik
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Nov 13, 2021 -

Toyota of Scranton responded

Ed, we all appreciate your loyalty to our dealership. Thank you. We are happy to know your service visit earned 5 stars. That is terrific. Take care.

November 11, 2021

I came to get my oil changed and my tires aligned. But my car had most lights on when I got home. I had to come back and waste my whole day off waiting More

by ELITSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alyssa Esteras
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November 05, 2021

5000 miles service on my new tab 4. Very professional and courteous staff. Love Toyota More

by colleen9876
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
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Jan 04, 2022 -

Toyota of Scranton responded

Colleen9876, thank you for taking the time to let us know about your experience with our service team. We are thrilled it was worthy of 5 stars. Thanks again. Take care.

November 02, 2021

I've found Toyota of Scranton to provide, by far, the best service experience of any dealership I've dealt with. They are accommodating, friendly, informative and efficient. More

by DAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Shean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 01, 2021

Using live chat I was able to make an appointment for the following day. While my vehicle was being serviced I received several calls with updates. I was also able to get a shuttle to pick me up from my home More

by woddie41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2021 -

Toyota of Scranton responded

Thanks woodie41 for your review and perfect, 5 star rating. We all appreciate you telling your service story. Take care.

October 31, 2021

Decent Service. Not too extreme of a wait. Would recommend. Courteous and explained the service. More

by CHICAGOBEARS3485
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2021 -

Toyota of Scranton responded

Chicagobears3485, thank you for your 5 star rating and recommendation. We appreciate your kindness. Take care.

October 30, 2021

They are horrible. Never again. They are lying crooks. I even called the service manager and she completely blew me off. More

by LINDACNA1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Ellis and Mary Jo Preno
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