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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,988 Reviews
Call Service Center (570) 740-3457

2,988 Reviews of Toyota of Scranton - Service Center

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November 12, 2021

Great visit with Toyota of Scranton. Outstanding customer service. I was treated like I was the only person there. More

by DOUGHERTYED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Dudascik
Report | Print
Nov 13, 2021 -

Toyota of Scranton responded

Ed, we all appreciate your loyalty to our dealership. Thank you. We are happy to know your service visit earned 5 stars. That is terrific. Take care.

November 11, 2021

I came to get my oil changed and my tires aligned. But my car had most lights on when I got home. I had to come back and waste my whole day off waiting More

by ELITSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alyssa Esteras
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November 05, 2021

5000 miles service on my new tab 4. Very professional and courteous staff. Love Toyota More

by colleen9876
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
Report | Print
Jan 04, 2022 -

Toyota of Scranton responded

Colleen9876, thank you for taking the time to let us know about your experience with our service team. We are thrilled it was worthy of 5 stars. Thanks again. Take care.

November 02, 2021

I've found Toyota of Scranton to provide, by far, the best service experience of any dealership I've dealt with. They are accommodating, friendly, informative and efficient. More

by DAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Shean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 01, 2021

Using live chat I was able to make an appointment for the following day. While my vehicle was being serviced I received several calls with updates. I was also able to get a shuttle to pick me up from my home More

by woddie41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Toyota of Scranton responded

Thanks woodie41 for your review and perfect, 5 star rating. We all appreciate you telling your service story. Take care.

October 31, 2021

Decent Service. Not too extreme of a wait. Would recommend. Courteous and explained the service. More

by CHICAGOBEARS3485
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Toyota of Scranton responded

Chicagobears3485, thank you for your 5 star rating and recommendation. We appreciate your kindness. Take care.

October 30, 2021

They are horrible. Never again. They are lying crooks. I even called the service manager and she completely blew me off. More

by LINDACNA1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Ellis and Mary Jo Preno
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October 29, 2021

services was very good but waiting time and the confusing itemized bill was not so good More

by AHIBIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellis,Chris
Report | Print
Nov 02, 2021 -

Toyota of Scranton responded

Ahibian, Thank you for your rating of 5 stars. We do not want our guests to feel confused about service or our invoices. We want you to feel comfortable when servicing your vehicle with us. Again, thank you! Take care.

October 27, 2021

Jon Higgins was very helpful and personable. He was knowledgeable about motor vehicles and about the services that were required. He explained everything very clearly. The service required a reasonable More

by BOBOLINK0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
Report | Print
Oct 28, 2021 -

Toyota of Scranton responded

Bobolinko, thank you. We are so happy you had an excellent service experience. We agree with your comments regarding Jon Higgins...he strives to provide top service to our guests. We appreciate the perfect, 5 star rating. Take care.

October 27, 2021

Alyssa Esteras answered all my questions. I call to ask a question and she called me right back after she finish with a customer she was helping. More

by RD2AK05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Report | Print
Oct 28, 2021 -

Toyota of Scranton responded

RD2AK05, thank you for you taking the time to tell us about your service experience. We are delighted you enjoy working with Alyssa. She is terrific at her job. We look forward to seeing you at your next service visit. Take care.

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