Back

Toyota of Scranton - Service Center

Scranton, PA

4.6
2,988 Reviews

2,988 Reviews of Toyota of Scranton - Service Center

Sort by
October 24, 2021

Alyssa Esteras made me feel at ease. I know my car was in great hands More

by RD2AK05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Oct 26, 2021 -

Toyota of Scranton responded

Thank you, RD2AK05, for the perfect rating of your recent service visit with Alyssa. We are truly thrilled you enjoy working with Alyssa. That is the goal. Again, thank you for sharing your story with us. It is appreciated. Take care.

October 21, 2021

Very nice staff. I just wish they didn't want to tack on extra work. More

by BIFFY7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
Oct 26, 2021 -

Toyota of Scranton responded

Biffy7, we do recommendations based on the year of your vehicle as well as the mileage. It is our obligation to you as our customer to present this information. You have the opportunity to choose to do what you would like as far as the recommendations are concerned. Thank you for your feedback...it is appreciated. Take care.

More
October 20, 2021

Choppy process for service but once the vehicle is in the shop, all went well More

by TJD539911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Oct 20, 2021 -

Toyota of Scranton responded

Thank you, TJD, for your feedback. We strive to provide each guest with an easy, timely check in. Our apologies if your experience was not up to our standard. We are happy to know overall, your visit went well. Take care.

October 19, 2021

Nice that they have u pull into the service area for service out of the weather. More

by ECLODER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

Toyota of Scranton responded

ECLODER, thank you for your comments. We want our guests to be comfortable when servicing at our dealership. We also appreciate you taking the time to let us know about your service experience. All the best to you. Take care.

October 18, 2021

Very friendly and willing to help. Kept us informed about a resent rescheduled appt and sent updated information. More

by TDANIELS0384
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Oct 19, 2021 -

Toyota of Scranton responded

Tdaniels0384, our job is to keep you updated on your vehicle's service schedule and any recommendations that were made. Thank you for taking the time to let us know how we did. We appreciate you. Take care.

October 18, 2021

The staff was wonderful to work with. They truly made me feel like a valuable client and certainly rolled out the red carpet for me. More

by CAROLCOWS64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

Toyota of Scranton responded

Carolcows64, that is our goal! You are you are the reason we are here!! thank you for telling us about your service visit. It is a great story. Be well and take care.

October 14, 2021

The personal in the dealership are freindly. Serice is excelent and quick. there was no pressure to buypor get unwanted sercive Thank you More

by JP18519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Oct 14, 2021 -

Toyota of Scranton responded

JP18519, thank you for the perfect, 5 star review. We all appreciate you taking the time to let us know about your service experience. Take care.

October 13, 2021

Dave helped me when my truck was hit in the parking lot. Than Alan took charge when the new frame arrived. He made sure all work that needed to be done and also recommend other work that he thought should b More

by SIXSPRINGS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2021 -

Toyota of Scranton responded

Sixsprings, We are sorry to hear about the accident in our lot. Thank you for taking the time to let us know how your situation was handled by Dave. Then Alan did what he needed to and all worked out. We certainly appreciate you taking the time to tell your story. Many thanks. Take care.

October 12, 2021

Very pleasant and fast service, I'm very happy with Toyota. Thank you very much More

by DIANERVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 13, 2021 -

Toyota of Scranton responded

Dianerva, thank you for the perfect, 5 star rating of your recent service experience. We appreciate you taking the time to let us know about your experience. Many thanks. Take care.

October 10, 2021

The check-in process was smooth thanks to the young lady whose name I can't recall, and my advisor Jonathan Lane was outstanding. More

by CKURPIS51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Lane
Oct 12, 2021 -

Toyota of Scranton responded

Ckurpis51, It sounds as though you had a great service visit. Thank you for taking the time to let us know. We all appreciate the 5 star rating. Thanks again. Take care.

...
129
...