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2,952 Reviews of Toyota of Scranton - Service Center
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August 25, 2021
Service was fast, the staff was very helpful. I could not be happier. The only place and staff I would bring my car to for service!!! be happier. The only place and staff I would bring my car to for service!!! More
by Swaters93
Verified CustomerEmployees Worked With
August 17, 2021
took my vehicle in for a scheduled appointment on 7/30/21 to have a problem diagnosed, 7/31 had a voicemail that the vehicle needed a new axle. Monday 8/2 called Chris Ellis asst service dept. manager and he to have a problem diagnosed, 7/31 had a voicemail that the vehicle needed a new axle. Monday 8/2 called Chris Ellis asst service dept. manager and he told me that the part had to be ordered and would take at least 3 days to arrive, at that time I told Chris I would pick up the vehicle and return it when the part arrived as i needed it to get to dr. appts. After 4 days I called for an update and was informed that Chris and Jason Palmigiano were both working on the warranty info as well as the status of the new part, and that one of them would be contacting me soon. I never got a return. Today 8/17/21 got a call from Tara that the part has been shipped and on it's way. While all this was going on I called several auto parts stores in the Wilkes - Barre area and was told that they had the part in stock. More
by TYCOON0928
Employees Worked With
Chris Ellis, Jason Palmigiano
August 17, 2021
Toyota of Scranton is a nice place to do business, whether sales or service. Everyone is friendly, helpful and knowledgeable. And if you're waiting for service, the waiting area is pleasant and clea whether sales or service. Everyone is friendly, helpful and knowledgeable. And if you're waiting for service, the waiting area is pleasant and clean. I can always expect a good result. More
by MLHIMKA
Employees Worked With
Chris Ellis a "Five Star" player as well.
August 17, 2021
Always a pleasure to come to Toyota of Scranton. The service is EXCELLENT!!!! My point person, David Grieco is always very professional and makes sure I'm satisfied with the service that has been provid service is EXCELLENT!!!! My point person, David Grieco is always very professional and makes sure I'm satisfied with the service that has been provided. Jax Gonsky (my sales person) always stops by to say xxxx-o and updates me on newer models. Andrew (The Dealer), along with David and Jax are true assets to Toyota of Scranton. More
by QUEENACACA
August 16, 2021
Well after selling me a Honda crv I had it 2 days before the transmission went out of it so this rating is for the service department not for the sales they fixed the transmission at no cost for me and goi the transmission went out of it so this rating is for the service department not for the sales they fixed the transmission at no cost for me and going to do the detail work because there was water damage to the seats ,and fix the paint chips on the hood More
by OWENSSHIRLEY51
August 12, 2021
Professional, friendly staff who has gone above and beyond to help me. Last visit, Chris took extra time to review my service record, which was appreciated. Jon gave me a good tip on auto glass the t beyond to help me. Last visit, Chris took extra time to review my service record, which was appreciated. Jon gave me a good tip on auto glass the time before that. Generally a good experience every time. More
by JJD6676
Employees Worked With
Chris Ellis, Jon Higgins
August 12, 2021
When I arrived I was told my 1 tire wouldn’t last 200 miles and was offered a “deal” on tires. When I said my local mechanic said they were ok until winter she said absolutely not. I told her I would not miles and was offered a “deal” on tires. When I said my local mechanic said they were ok until winter she said absolutely not. I told her I would not be ordering tires as I couldn’t afford it. When I left amazingly my tires were all ok now and that one WAS good until winter. Even the printout confirmed it. I have bought multiple brand new cars from this establishment. It was the first time I ever felt lied to, scared into a purchase and like I was being tricked into buying something I didn’t need. It really will make me think about shopping elsewhere and not returning after my Toyota Care has expired. I don’t recall the woman’s name but she was in a small desk area to the left of the large counter. More
by AMY_JOAN
Employees Worked With
August 12, 2021
Kacie was so wonderful! Walked me through all the repairs. She checked in with me while I waited. I can’t say enough great things about her customer service. As for the cars, they are both working gr repairs. She checked in with me while I waited. I can’t say enough great things about her customer service. As for the cars, they are both working great. So I assume the work done by the mechanics was top notch. We will be in the market for a new Sienna in a few weeks. Hope the sales associate is as wonderful as Kacie! More
by TEACHNOEL
Employees Worked With
