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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,988 Reviews
Call Service Center (570) 740-3457

2,988 Reviews of Toyota of Scranton - Service Center

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September 23, 2021

Everyone was super friendly and my vehicle was done in a timely manner. I am very happy More

by cancherani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2021 -

Toyota of Scranton responded

Thank you, cancherani, we are delighted you are happy with our service team. Thank you for the opportunity to service your vehicle. We all appreciate the perfect, 5 star rating. Take care.

September 22, 2021

Very disappointed there is no longer a car wash service after your vehicle service. It was a nice feature. At this particular dealership it was frequently out of service before it was taken out completely. More

by pjz12357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2021 -

Toyota of Scranton responded

pjz12357, thank you for letting us know about your experience with our service team. Yes, we had to make some changes and we no longer provide a car wash at your service visit. We do appreciate the opportunity to service your vehicle and intend to offer you the best guest experience. Take care.

September 22, 2021

Windshield wipers were replaced during service visit but broke and had to buy new ones More

by NICHOLAS.GASPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 20, 2021

CALLED ON A THURSDAY MORNING, TOLD THEM EXACTLY WHAT PARTS I NEEDED REPLACED, TOOK THE TRUCK IN ON SATURDAY MORNING, DIDN'T GET IT DONE UNTILL THE FOLLOWING FRIDAY. 2 BRAKE LINES, 1500.00 DOLLARS! ARE Y More

by BHR03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JOHN LANE
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September 20, 2021

Very kind and courteous and on time . And they told me very thing they did More

by MORGS82267
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
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Sep 23, 2021 -

Toyota of Scranton responded

Morgs82267, Alyssa works to provide our guests with the best service experience, and we are delighted you felt that way after servicing your vehicle. Thank you for the perfect, 5 star rating. It is appreciated. Take care!

September 20, 2021

Very kind considerate on time and he told me all the work that they did on my truck More

by MORGS82267
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
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Sep 20, 2021 -

Toyota of Scranton responded

MORGS82267, thank you very much for taking the time to let us know about your service visit. We are delighted all went well and you had a 5 star experience. Take care.

September 17, 2021

No return calls, pompous xxx, not knowledgeable on options, substandard workmanship, lied to!! 5 visits that should have been 2. Very disappointed and dissatisfied with end result. Should have gone to More

by JOSSY_5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Alan Aimer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curt Manck
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Sep 24, 2021 -

Toyota of Scranton responded

JOSSY_5, the last thing we want at Toyota of Scranton is for one of our guests to feel disappointed after visiting our dealership. We apologize for any unnecessary trips to our store. We do understand how valuable your time is and we make every effort to honor your time. It is unfortunate we missed the mark. Thank you for your honesty in this review and we hope you will consider returning to our dealership. Thank you. Take care.

September 17, 2021

They did a great job in finding what was wrong with my Rav 4 car. Alan the assistant service manager did a great job and very professional. More

by THETREEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2021 -

Toyota of Scranton responded

thetreeman, we are happy to hear all went well at your service visit and you enjoyed working with Alan. Thank you for the top rating. Take care.

September 17, 2021

I completed a survey about a week ago. I don'r know why I am getting this new one. More

by kathy.dooley.dfc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2021 -

Toyota of Scranton responded

Kathy, thank you for updating the score. We are delighted you answered when we contacted you about your experience. It was so nice speaking with you. Take care. Mary Jo Preno VP of Guest Experience

September 16, 2021

I serviced my car there regularly since I purchased it there and the service I received on this last visit was exceptionally poor. I actually took my car without it being repaired because they were unabl More

by MCENCETTI
Customer Service
Recommend Dealer
No
Employees Worked With
Alan Aimer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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