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2,997 Reviews of Toyota of Scranton - Service Center
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April 15, 2021
Great dealership and good people to deal with. Both sales and service department create a great experience. n n n n n n n n and service department create a great experience. n n n n n n n n More
by VAN16
Verified CustomerEmployees Worked With
April 14, 2021
Dalton Thomas was great with helping to get me into the trucck i wanted. The help i recieved was fast and friendly. I recommend Toyota. trucck i wanted. The help i recieved was fast and friendly. I recommend Toyota. More
by prtygwr2000
Employees Worked With
Dalton Thomas, Michael Reilly
April 14, 2021
I called to make an appointment for my car. I was told the only thing it needed was tire rotation. I had my son take it in - expecting him to only be there for a very short while. He called me and said i the only thing it needed was tire rotation. I had my son take it in - expecting him to only be there for a very short while. He called me and said it needed a bunch of things. After 3 attempted calls I finally got through to the person who checked in my car. She tells me it needs a few things. One of the things she said it needed got done on a recent visit. She then says to me "My bad!" NOT PROFESSIONAL. I asked why I was not told this when I called. I am told the the person making the appointments does not look at details. Well, they should. Luckily my son had time to stay. What if he didn't. To make matters worse when I get my car and drive it the next day it was not shifting correctly. I then call - they did not have an appointment for me that day - but I said I am bringing it in anyway - It was not safe to drive. I asked for a loaner and was told none was available - they truly didn't try. They did take care of my car that day (one good thing). Toyota had messed up something with the transmission fluids. So - long story short - when a customer calls to make an appointment the worker should look at what might need to be done. That way the customer can decide to leave the car there. When I was there dropping my car off for the transmission problem I was listening to another customer and he was upset because he was going to wait for his car then he was told it needed extra things. You guys really can't do that. More
by THE2MILER
Employees Worked With
April 13, 2021
we were shopping for a new car and one of the dealers we stopped in at was Toyota of Scranton. We went home to make a decision over the weekend and on monday this was the only dealer to follow up and calle stopped in at was Toyota of Scranton. We went home to make a decision over the weekend and on monday this was the only dealer to follow up and called us to see if we were going to purchase the car. The entire team was very professional and took the time to explain everything. The finance department was able to get a great rate for the financing the car. More
by KAVENER
April 13, 2021
Dropped off vehicle night before, kept informed by staff, ready in a timely manner. I always receive great service at Toyota of Scranton! Great team! Thank you. staff, ready in a timely manner. I always receive great service at Toyota of Scranton! Great team! Thank you. More
by DMJP131
Employees Worked With
Jason
April 12, 2021
Service department was friendly quick and took care of the vehicle while being courteous and addressing concerns of mine as they usually do I will return there for my Toyota care service the vehicle while being courteous and addressing concerns of mine as they usually do I will return there for my Toyota care service More
by CMB7293
April 12, 2021
Really bad experience. Bad service. No attention. I bought two cars and I pay a lot of waraties but nothing covered. Ia had to pay more than $500 for my honda ac. And still waiting fir a switch for my bought two cars and I pay a lot of waraties but nothing covered. Ia had to pay more than $500 for my honda ac. And still waiting fir a switch for my jeep. It was supposed to call me back and never received any call from Toyota More
by LUISROMERO1178
Employees Worked With
April 12, 2021
This is my 3rd Toyota from this location. Brian Burgess is fabulous! Finance Dept was easy to work with. Ease of getting service appts and great hours makes it a great place to have a car serviced. is fabulous! Finance Dept was easy to work with. Ease of getting service appts and great hours makes it a great place to have a car serviced. More
by DIANNEMIERAU
Employees Worked With
April 10, 2021
Recently passed our 2009 Rav 4 along to a family member. We had our oil and filter servicing done at Scranton Toyota throughout the 11 year history of our RAv 4.. We Thank You.🙏 We had our oil and filter servicing done at Scranton Toyota throughout the 11 year history of our RAv 4.. We Thank You.🙏 More
by TERICH
Employees Worked With
Alyssa Esteras
April 09, 2021
Dave and Tiffany are excellent as Service Advisors. In my experiences with car services for ovef 40 years there is no one who compares with their personality, knowledge and customer repoir. I give them each experiences with car services for ovef 40 years there is no one who compares with their personality, knowledge and customer repoir. I give them each a 10 on a 5.0 scale. More
by WILSON30
