Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,048 Reviews of Toyota of Scranton - Service Center
Sort by
May 28, 2021
Came in for recall. It was done very quickly. Service rep was great . Knew her job and did it quickly and efficiently. Time was shorter than estimated. was great . Knew her job and did it quickly and efficiently. Time was shorter than estimated. More
by shot1
Verified CustomerEmployees Worked With
May 23, 2021
I feel I was ripped off and communicating through out was misunderstood and now I had to pay 330 for a new tire and 289 for service. Completely gouged! Never again I don’t ha e that kind of money I was told misunderstood and now I had to pay 330 for a new tire and 289 for service. Completely gouged! Never again I don’t ha e that kind of money I was told have them call help me we’ll probably why I got ripped off More
by JEN06340
Employees Worked With
May 17, 2021
always been a pleasure coming to toyota scraton, staff makes you feel welcome. service rep and tech keep me inform on everything i need and no surprises makes you feel welcome. service rep and tech keep me inform on everything i need and no surprises More
by Peter c
Employees Worked With
micheal casale , Alyssa Esteras
May 17, 2021
Service very good. All options explained. In and out in less than one hour. That’s a 5star rating in itself.service with a smile! less than one hour. That’s a 5star rating in itself.service with a smile! More
by MALLAS812
Employees Worked With
May 14, 2021
Service Tech did not return car with items he changed left as is, ie steering wheel, front seat. Easy enough to return to pre-existing condition.. left as is, ie steering wheel, front seat. Easy enough to return to pre-existing condition.. More
by Rich
Employees Worked With
May 12, 2021
Everyone I encountered was nice and friendly. They made sure I knew what to expect and kept me informed every step of the way. I highly recommend Toyota of Scranton for all your vehicular needs. sure I knew what to expect and kept me informed every step of the way. I highly recommend Toyota of Scranton for all your vehicular needs. More
by CAROLCOWS64
Employees Worked With
Alyssa Esteras
May 12, 2021
Treated well from intake to driving away . Service explained to me and I was treated with the utmost respect . I am well satisfied . .James Hosie explained to me and I was treated with the utmost respect . I am well satisfied . .James Hosie More
by hosieseamus
Employees Worked With
May 11, 2021
The most disappointing visit yet. They failed my state inspection for the windshield wipers. I told the Stephanie I already have the new wipers I will bring them down and they can finish the inspection. S inspection for the windshield wipers. I told the Stephanie I already have the new wipers I will bring them down and they can finish the inspection. She said this is not how this works you have to bring the car in again with a new appointment. Any other garage or dealer ship would not had a problem with that. But Toyota of Scranton had to blow it totally out of proportion. Not only that I had a 11am appointment we dropped the car off and figured 3 hours should give them enough time to get it done, well was I wrong apparently drop offs get pushed to the end of the day and Stephanie said my husband who dropped the cat off was ok with that. When I asked him he said she never even mention that.. More
by melreg2
Employees Worked With
May 10, 2021
I purchased my vehicle with existing damage. I have made several attempts to get it in for repairs, but when I showed up to my appointment, no o e knew I was coming. Another time there was a rental car invo several attempts to get it in for repairs, but when I showed up to my appointment, no o e knew I was coming. Another time there was a rental car involved, but again when I arrived Nono e knew anything. The 3/4th attempt, I lost track, the work was supposed to have been done. When I went to pick up my car, the metallic overspray was still all over the entire car. You people suck. Never again. More
by FOFI757
Employees Worked With
Joe Mercado Jr
