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3,048 Reviews of Toyota of Scranton - Service Center
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May 03, 2021
Took my vehicle in for repairs, we were having power steering issues, hoping it was covered under the extended warranty we purchased. Technician couldn’t duplicate the issue so it couldn’t be fixed. B steering issues, hoping it was covered under the extended warranty we purchased. Technician couldn’t duplicate the issue so it couldn’t be fixed. But they did inform me that my inspection was due to expire in 3 month and my cabin filter and engine filter were extremely dirty and they could do all that for some where’s around $250, remember I was having power steering problems. We didn’t get the filters or the inspection. I purchased my own filters for around $20 and installed them in about 3 1/2 minutes. While changing the cabin filter I discovered the filter bay was empty no filter have no idea what happened to it. Technician also stated he check power steering pump for leaks and damage but my car has electronic power steering so there’s is no pump don’t know what he looked at. claimed no codes were found I took it to my mechanic and 2 steering codes were found in the history. And they also stated in paperwork that they inspected the drivers side floor mat for proper installation but still nothing on the power steering. So to say the least I’ve learned that I will not deal with them anymore and I will never buy another extended warranty. More
by satcho499
Verified CustomerEmployees Worked With
May 02, 2021
Dealership is fantastic. Everyone from the service department to sales: courteous, kind, party, honest, and competent. We have purchased a number of vehicles from this dealership and really won’t go a department to sales: courteous, kind, party, honest, and competent. We have purchased a number of vehicles from this dealership and really won’t go anywhere else. We highly recommend all of our friends and family members to go More
by LOUGHNEY
May 02, 2021
Service writer was very helpful and seemed genuinely concerned about making sure I wasn’t inconvenienced. Kacie kept well informed about the progress with my vehicle. concerned about making sure I wasn’t inconvenienced. Kacie kept well informed about the progress with my vehicle. More
by MDAGATA
Employees Worked With
May 02, 2021
I had a very pleasant experience my last service at Toyota of Scranton. The service was great the price was right and it’s always a pleasure to deal with the staff there especially Mary Jo Preno who is Toyota of Scranton. The service was great the price was right and it’s always a pleasure to deal with the staff there especially Mary Jo Preno who is very professional and is one of the reasons I will Always buy Toyota! This is the 5th Toyota Avalon I have purchased! More
by aferdyn
May 02, 2021
Always great service and concern for the customer. Great people to talk to and work with. Work was done in the time promised. Five stars from me. people to talk to and work with. Work was done in the time promised. Five stars from me. More
by SPUCILOWSKI
Employees Worked With
April 30, 2021
Great customer service. Despite a glitch with the online scheduling Alyssa was very accomodating and made sure my vehicle was serviced timely. Easy drop off and easy pick up. scheduling Alyssa was very accomodating and made sure my vehicle was serviced timely. Easy drop off and easy pick up. More
by KELLABELLA71
Employees Worked With
Alyssa Esteras
April 29, 2021
I had some work done to a vehicle I recently purched from them. Yes they did the work and fixed the issue. So, fast forward a month and im getting ready to do oil change and rotate tires. First off I had to them. Yes they did the work and fixed the issue. So, fast forward a month and im getting ready to do oil change and rotate tires. First off I had to put a braker bar and a 4 foot cheater bar on the lug nuts to get them loose (never would of gotten loose if i had a flat on the side of the road). So, i finally get the lug nuts off and what do I find, the cover that protects the axle nut and keeper on the front where they did the work is missing. Needless to say my tacoma will not be worked on there ever again. More
by JRS
April 28, 2021
Service representative was knowledgeable and capable. He would also give me constant updates which was appreciated. The quality of work was excellent and no problems were missed. would also give me constant updates which was appreciated. The quality of work was excellent and no problems were missed. More
by JOHNVOYTKO
Employees Worked With
April 28, 2021
Excellent service. No haggling. Got me the best deal and this is the second time I’m submitting this. I bought two cars so one should be sufficient. Thanks this is the second time I’m submitting this. I bought two cars so one should be sufficient. Thanks More
by FVS9087
Employees Worked With
Jenna Sledzinski
April 28, 2021
I have been a customer since Toyota of Scranton opened and have had all of my cars serviced here. I can't say enough about how easy the service department is to deal with and how happy I always am with th and have had all of my cars serviced here. I can't say enough about how easy the service department is to deal with and how happy I always am with the job they do on my cars. More
by karenholmespocius
