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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,003 Reviews

3,003 Reviews of Toyota of Scranton - Service Center

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March 23, 2021

Our organization has been very happy with Toyota of Scranton from the purchase and the wrap put on the vehicle to your courteous service department. More

by KMCDONOUGH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine,Shean
Mar 24, 2021 -

Toyota of Scranton responded

KMCDONOUGH, we are thrilled you are pleased with your vehicle and our service. We are here to assist with your automotive needs and look forward to many years of a working relationship. All the best. Take care.

March 22, 2021

I had a very pleasant buying experience from start to finish. I would highly recommend Jeff to anyone looking to buy/lease from Toyota Scranton! More

by LOSTGIRL6699
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Felkowski
Mar 22, 2021 -

Toyota of Scranton responded

Thank you Lostgirl6699, for your recommendation and top rating of your recent buying experience. Jeff wants to serve our guests with the best possible experience. Enjoy your new vehicle. Take care.

March 22, 2021

Everything was great but I always like it when you washed the vehicle when done. No big deal but it always looked good when washed. More

by AHIBIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Mar 22, 2021 -

Toyota of Scranton responded

Thank you, Ahibian, for your top rating on your recent service visit. We appreciate your feedback. We suspended the car wash due to the pandemic. We did it for the safety of our customers and team members. We hope you understand. Take care.

March 22, 2021

I had a great day having my Toyota Corolla serviced by Toyota of Scranton. The customer service from them is great. It did not take them a lot of time to inspect my car. Highly recommend. More

by AJACOBS801
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Toyota of Scranton responded

Thanks for the recommendation and top rating, Ajacobs801, on your recent service visit. It is greatly appreciated. We are delighted you enjoy servicing your Corolla at our dealership.

March 21, 2021

I got screwed last time when you did myTundra? Because when you did my frame some months later I was told that my frame was bad. Don't know what to expect on my Tacoma! More

by FGBREZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason
Mar 22, 2021 -

Toyota of Scranton responded

FGBREZA, We are sorry to hear you had issues years back with your Tundra. The last thing we want is our customers to feel disappointed when doing business at our dealership. The frame issues are all mandated by Toyota and it is our responsibility to follow all guidelines. Again, we are sorry you feel disappointed and concerned. Thank you for telling us your story.

March 19, 2021

All around excellent liked the service people helping me seemed knowledgeable However I had a problem with the hatchback I need to get resolved still not going up all the way. More

by RLSWINGLE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Mar 19, 2021 -

Toyota of Scranton responded

Thank you for letting us know about your service visit. We all appreciate the top rating. We will reach out to you to further discuss the issue with your hatchback. It was noted on your repair order that the height setting was reset. Are you still having an issue after the adjustment? Please contact Mary Jo Preno, Vice President of Guest Experience to discuss. You can reach Mary Jo at 570.702.8776. Thank you. Take care.

March 18, 2021

I work and need a care giver for my husband and they sent a driver to take my car and do oil change etc and brought it back to my place of employment which I thought was very nice. More

by jess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Mar 18, 2021 -

Toyota of Scranton responded

Jess, we are here to assist our guests. Please let us know if you need anything else. Thank you for the kind words. Take care.

March 18, 2021

Tires were rotated and the new snow tires are now on the back of a front wheel drive car. They should have been left on the front. Also Uber did not pick me up at work on time afterwards as planned. Waited More

by DGCCTOTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Toyota of Scranton responded

Thank you, DGCCTOTH, for your feedback on your recent service visit. Our apologies on the mix up with transportation. We appreciate your comments and will be in touch regarding your tire rotation. Take care.

March 17, 2021

Alan did a great job taking care of my warranty work from analysis to rental car to completion. I bought 2 new cars at Toyota of Scranton last year. With Service like this I will definitely buy here again. More

by ALANKOGOY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Toyota of Scranton responded

We are thrilled!!! Thank you for your compliments on our service and sales departments. We look forward to serving you and your family for many years. Take care.

March 17, 2021

allyssa was unbelievably professionaly, helpful and courteous. everything was on time. one little problem i have now lost 2 hubcaps since inspection. will stop for another hubcap More

by MANITOBABOB17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Mar 18, 2021 -

Toyota of Scranton responded

Thank you for letting us know about your service experience. Sorry to hear about your hubcaps. Please check with our parts department to confirm we have a hubcap in stock for your vehicle. Take care.

Mar 18, 2021 -

MANITOBABOB17 responded

i was told yesterday when i stopped in to report 2nd hubcap missing that someone would call me today..

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