Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of Scranton - Service Center

Scranton, PA

4.6
2,586 Reviews
Call Service Center (570) 740-3457

2,586 Reviews of Toyota of Scranton - Service Center

Sort by
January 23, 2024

Chris Ellis is an outstanding service advisor who went above and beyond to have my car fixed in a timely manner. I highly recommend Chris as an service advisor. More

by JMAPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ellis
Report | Print
Jan 24, 2024 -

Toyota of Scranton responded

Dear JMAPP, Thank you so much for taking the time to share your positive experience with Chris Ellis, our service advisor at Toyota of Scranton! We're thrilled to hear that Chris went above and beyond to ensure your car was fixed in a timely manner. Chris is dedicated to providing exceptional service, and it's always rewarding to receive such positive feedback. We appreciate your recommendation, and we're delighted to have Chris as part of our team. If you ever need further assistance or have any questions, please don't hesitate to reach out. We value your trust in Toyota of Scranton, and we look forward to serving you in the future. Best regards, Service Team Toyota of Scranton

Helpful
January 23, 2024

I called in to speak with Ahmad regarding shopping for a car for my son. He was helpful as always More

by TONYTIGER29
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2024 -

Toyota of Scranton responded

TONYTIGER29, Thank you for taking the time to share your experience with Toyota of Scranton. We appreciate your trust in reaching out to us, and we're pleased to hear that Ahmad was able to assist you with shopping for a car for your son. Ahmad is a valued member of our team, and it's wonderful to know that he was helpful during your call. We strive to provide excellent customer service, and your feedback reinforces our commitment to delivering a positive experience. If you or your son have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to make the car-buying process as smooth and enjoyable as possible. Thank you for considering Toyota of Scranton, and we look forward to assisting you in the future. Best regards, Sales Team Toyota of Scranton

Helpful
January 19, 2024

Everything was great …except when she told me that my service was $100 instead of $75…. More

by KATSAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernadine Welcome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Toyota of Scranton responded

KATSAN2, Thank you for taking the time to share your feedback with us. We're thrilled to hear that your overall experience at Toyota of Scranton was great. Your satisfaction is our top priority, and we appreciate your kind words. We apologize for any confusion or inconvenience regarding the service pricing discrepancy. Our team is committed to transparency, and we understand the importance of clear communication when it comes to service costs. We would like to investigate this matter further to ensure that such situations are addressed promptly. If you could provide us with more details, such as the date of your visit and the name of the representative you spoke with, it would greatly assist us in resolving this issue. Our goal is to make every visit to Toyota of Scranton a positive and seamless experience for our customers. Please feel free to reach out to our customer service team at 570.702.8776, so that we can address this matter promptly. We appreciate your understanding and look forward to the opportunity to make things right. Thank you for choosing Toyota of Scranton, and we hope to serve you again in the future. Best regards, Toyota of Scranton Team

Helpful
January 17, 2024

the service was great the labor cost was not so great they need to give a better discount for senior citizens and also for loyal customers More

by THOMASSAVERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Toyota of Scranton responded

Hello THOMASSAVERO! Thank you for taking the time to leave a 5-star review and share your feedback. We're delighted to hear that you found our service great. Your input regarding labor costs and discounts for senior citizens and loyal customers is valuable to us. We appreciate your loyalty and will certainly consider your suggestions as we strive to enhance our customer experience. If you have any specific ideas or additional details you'd like to share about the discounts you mentioned, please feel free to reach out to our guest experience team at 570.702.8776. We look forward to serving you again and appreciate your continued support at Toyota of Scranton! Regards, Toyota of Scranton

Helpful
January 17, 2024

I've bought my last 2 vehicles at Toyota of Scranton and have had only excellent experiences there. From sales to service and everything in between, these people know how to do it right. More

by DYNAJ02
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Toyota of Scranton responded

Hi there! It's great to hear that you've had excellent experiences at Toyota of Scranton. We appreciate your loyalty as a customer and are thrilled that both the sales and service aspects have met your expectations. If there's anything specific you'd like to share about your positive experiences or if there's any way we can further enhance your satisfaction, feel free to let us know. We look forward to serving you again in the future. Thank you for choosing Toyota of Scranton! Warm regards, Sales Team Toyota of Scranton

Helpful
January 15, 2024

Everyone is allways friendly. Accurate wait time stated before service begins. I trust that my new Tacoma is in good hands in the service department. More

by MIKEKOLVEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathon Higgins
Report | Print
Jan 16, 2024 -

Toyota of Scranton responded

Hi Mike Kolvek, Thank you for taking the time to share your positive experience with Toyota of Scranton! We're thrilled to hear that our team has consistently provided friendly service and accurate wait time estimates for your Tacoma. It's great to know that you trust us with your vehicle in the service department. We appreciate your trust and look forward to continuing to provide excellent service for you and your Tacoma. If you have any further feedback or suggestions, feel free to let us know. Safe travels! Best regards, Toyota of Scranton Service Team

Helpful
January 15, 2024

I love my car more and more everyday. The lights are very bright and the high beam feature is so amazing. The staff was great, the price was right, and the dealership is beautiful. Tha More

by VICKY3
Recommend Dealer
Yes
Employees Worked With
Brooks Aikman
Report | Print
Jan 16, 2024 -

Toyota of Scranton responded

Dear Vicky, Thank you for sharing your love for your car and your positive experience with Toyota of Scranton! We're thrilled to hear that you're enjoying the bright lights and amazing high beam feature in your vehicle. It's wonderful to know that our staff provided great service, the price was right, and you appreciate the beauty of our dealership. If there's anything else you need or if you have further feedback, feel free to let us know. We're here for you and appreciate your kind words. Best regards, Sales Team Toyota of Scranton

Helpful
January 15, 2024

Amazing Toyota dealer, highly recommended, both for purchasing and or service, very professional staff and very good facilities More

by IGNACIOROMERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

Toyota of Scranton responded

Dear Ignacio Romero, Thank you for your fantastic review! We're delighted to hear that you had an amazing experience with Toyota of Scranton. It's wonderful to know that you highly recommend us for both purchasing and service. Our team takes pride in being professional, and we're pleased that you found our facilities to be of high quality. If there's anything else we can do for you, please don't hesitate to reach out. We appreciate your recommendation and look forward to serving you again in the future. Best regards, Toyota of Scranton Team

Helpful
January 13, 2024

Great dealership because it has great people. The staff is polite, courteous, and helpful. They get the job done without aggravation. They are quick, professional, and friendly. More

by JEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Weinberger
Report | Print
Jan 14, 2024 -

Toyota of Scranton responded

Hi Jeff, Thank you so much for taking the time to share your positive experience with Toyota of Scranton! We're thrilled to hear that our team's politeness, courtesy, and helpfulness made your visit great. Our goal is always to provide quick, professional, and friendly service without any hassle. We appreciate your kind words and look forward to serving you again in the future. If you have any further feedback or suggestions, feel free to reach out. Safe travels! Best regards, Toyota of Scranton

Helpful
January 12, 2024

Great Service and helped to find the problem with my car. Everything is working now. John Higgins helped also More

by BESTP18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Higgins
Report | Print
Jan 12, 2024 -

Toyota of Scranton responded

BESTP18, Your 5-star rating made our day! We're happy to have met your service expectations. Thank you for sharing your positive feedback with us! We will pass along your comments. Regards, The Service Team Toyota of Scranton

Helpful
1
...
15
16
17
...
259