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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,013 Reviews

3,013 Reviews of Toyota of Scranton - Service Center

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November 22, 2020

Nice people, nice waiting room, good service. Would come back for service and tell others about the good service. Stephanie cared that all was well with me and the service. More

by Camille
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Toyota of Scranton responded

Camille, we all appreciate the perfect rating and your recommendation. It is good to know you had a very positive service visit. Thank you. Take care.

November 22, 2020

Excellent service experience. Knowledgeable staff and very friendly. Would reccomend this store to any and all of friends and family. Thank you for being so great More

by KENNETHWALLEY5125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Toyota of Scranton responded

KENNETHWALLEY5125, thank you for the perfect rating and awesome review. We look forward to your next service visit. Be well and take care.

November 20, 2020

Always a pleasure visiting service dept at Scranton Toyota. Everyone is friendly courteous and professional. Service is prompt and the waiting area is beautiful. Really is such a nice dealership More

by wampac56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I believe his name was Wayde. I would give him. 5 star
Nov 30, 2020 -

Toyota of Scranton responded

Thank you, wampac56. We are honored to know you value the service we provide. It is our pleasure. Take care.

November 19, 2020

Assistant service mgr. Alan Aimer treated us very well, answered all questions and took all the time we needed. He called us at home with pickup time. More

by BILLANDANN6
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Toyota of Scranton responded

Billandann6, thank you for the perfect score and recommendation. It is good to know Alan provided top notch customer care. That is our goal. We want to take care of your vehicle while providing you with the best possible experience. All the best to you.

November 18, 2020

Service rep Jason was very courteous and professional. I was contacted promptly when the work was completed !! I look forward to remaining a Toyota customer More

by jjackjj8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
Nov 19, 2020 -

Toyota of Scranton responded

jjackjj8, we look forward to many years of friendship with you and your family as we address your automotive needs. Thank you for your perfect, 5 star rating. We will pass along your comments to Jason. He is amazing and only wants to address our customers' needs. Be well and stay safe.

November 18, 2020

They provided excellent service which was very quick They provided excellent service which was very quick and efficient. They have a great staff that are very friendly . Everyone was very helpful an More

by shgrbear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski
Nov 18, 2020 -

Toyota of Scranton responded

shgrbear, We are thrilled all went well at your service visit. Thank you for the perfect, 5 star review. We all appreciate it. Take care and stay safe.

November 17, 2020

Toyota of Scranton has been great, helping me lease 2 new vehicles this year, Tacoma and Corolla, love them both. Tell people all the time to stop up at Toyota of Scranton to find a good deal and a good deal More

by GAVINANDERSON403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Toyota of Scranton responded

Gavin, thank you for your loyalty to our dealership. We value your business and hope your remain a customer here for many years. We are delighted you had an awesome experience, and appreciate your recommendation. Take care and stay safe.

November 16, 2020

Your staff was very nice they listened to my concerns ,but my brakes still squeal and make noise. Not happy with my 2020 Rav4 hybrid More

by SHAFER324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephan Dudascik
Nov 18, 2020 -

Toyota of Scranton responded

Shafer324, Thank you for taking the time to review your recent visit to our dealership. We appreciate your feedback. Please contact our Vice President of Guest Experience, Mary Jo Preno, at 570.702.8776. You can further discuss your concerns about your vehicle with Mary Jo. Thank you. Take care.

November 15, 2020

Amazing service and very friendly. Quick service and even helped me with other issues . For sure will continue to come to this dealership and hopefully get a new lease More

by SGTRSANCHEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Toyota of Scranton responded

We are here for you, SGTRASANCHEZ. We are only too happy to assist you with your automotive needs. Thank you for the 5 stars. Take care.

November 12, 2020

very good experience but very pricey.....I would like to see more reasonable pricing for service. customer service was great. The people were very friendly.... More

by stanleyam1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Toyota of Scranton responded

stanleyam1, Thank you for your feedback. I will pass along your comments. Take care.

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