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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,948 Reviews

2,948 Reviews of Toyota of Scranton - Service Center

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September 23, 2020

This dealership is a very customer-oriented facility. This appointment was for my 30-day service checkup and I received much-appreciated prompt and courteous service. More

by LEGALEAGLE1110
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
Sep 23, 2020 -

Toyota of Scranton responded

Thank you for your great review. We try every day to do the best for our customers. We are delighted all went well. Thanks for the 5 stars. Take care.

September 22, 2020

Sales rep was very friendly and knowledgeable about all vehicles. All staff was friendly and helpful. Service was prompt and efficient. Financial management was knowledgeable and helpful. More

by DONNAHOPKINS_35
Recommend Dealer
Yes
Employees Worked With
Jenna Sledzinski
Sep 23, 2020 -

Toyota of Scranton responded

Donna Hopkins, Enjoy your new vehicle. We are thrilled your had an awesome experience in our sales and finance departments. Thank you for the perfect, 5 star review. Take care.

September 21, 2020

This was the smoothest most easiest car buying experience that I have had. Bryan was amazing. He helped to get me in a safe and reliable car. I highly recommend Toyota of Scranton More

by LOGANSMOMMY06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Sledzinski, Bryan Matarese
Sep 21, 2020 -

Toyota of Scranton responded

Logansmommy06, We are delighted you had an excellent car buying experience. Thanks so much for the perfect, 5 star review. Take care.

September 21, 2020

Good communication, timely notification of additional needed repair, and parts. Clean, safe drop off area with all employees exercising proper PPE proticals. The repair was completed in the time frame th More

by VA899
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Feliciano
Sep 23, 2020 -

Toyota of Scranton responded

Thank you for your favorable comments on our Covid-19 protocols. Our customers and employees safety is our main priority. Thank you for noticing and commenting. We are thrilled all went well at your service visit. Take care.

September 17, 2020

David was a great guy to work with!! He kept me informed through the whole process. And my car was done way before it was supposed to be. The shop foreman even graced me with his presence, it was an overall More

by KKUCHINSKAS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Toyota of Scranton responded

KKUCHINSKAS0, Thank you for the perfect, 5 star review. We are thrilled you had a shorter wait time than anticipated. We look forward to your next visit. Take care.

September 16, 2020

Toyota of Scranton has been professional, prompt, and helpful. They make it easy to have my car services with my busy schedule and help to remind me when service is due. I am very satisfied. More

by KELLYOBRIEN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Toyota of Scranton responded

Thank you Kelly, We are here to assist with your automotive needs. We are so thrilled all went well and you will continue to service your vehicle with us. Take care.

September 16, 2020

they were all very helpful we had a great experience and everything was to our satisfaction. We have bought 4 Toyota's from this dealership More

by SPREBICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Wallace
Sep 17, 2020 -

Toyota of Scranton responded

Thank you for your loyalty to our dealership. That means so much! We are delighted we earned 5 stars. Enjoy your new vehicle. Take care.

September 15, 2020

Service at Toyota of Scranton is one of the most professional services I have dealt with. The best in the business for my money. It would be a reason to buy a Toyota alone but to sell great vehicle More

by KENG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Toyota of Scranton responded

KENG, We appreciate your perfect, 5 star review. We are so thrilled all went well and you felt comfortable at our dealership...that is our goal! We look forward to your next visit. Take care. We will let Alan know he is top notch in your books.

September 14, 2020

The service was excellent. However, I was there to get a state inspection and I asked that associate that I had a paper that said my inspection was supposed to be free. He looked confused and said he would More

by MANJODAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Toyota of Scranton responded

MANJODAD, Thank you for your feedback. Our apologies for any misunderstanding on our end. We are happy to know even though you had an issue you were pleased with the service provided. Take care.

Sep 16, 2020 -

MANJODAD responded

Apology not withstanding, this is a very generic response to my problem. Thank you for nothing.

September 11, 2020

very pleased with the outcome of my service visit to Toyota of Scranton. The staff was helpful in understanding what was wrong and correcting the problem with my car. More

by mthomas6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Perri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Feliciano
Sep 11, 2020 -

Toyota of Scranton responded

mthomas6, thank you for servicing your vehicle at our dealership. We are delighted we earned 5 stars. Many thanks. Take care.

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