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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,013 Reviews

3,013 Reviews of Toyota of Scranton - Service Center

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October 11, 2020

By far the best service department in the area, i would not go anywhere else. The entire team works to make sure you have the best visit. More

by Leng
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2020 -

Toyota of Scranton responded

Leng, Thank you for the perfect, 5 star review. Yes, our Service Team makes every effort to make certain all our guests are well taken care of and any issues with their vehicles are resolved, Thank you for acknowledging the team! Take care.

October 07, 2020

T-E-R-R-B-L-EI was quoted over the phone that they would T-E-R-R-B-L-E I was quoted over the phone that they would charge me &55 for a diagnostic, $135 later, they want $900 more to replace trans fluid :) More

by jbinnepa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2020

Excellent customer service team! Always helpful and polite! The team goes out of their way to make sure all of my service needs are satisfied! More

by MIKEMM6262
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Travis Langlois
Oct 08, 2020 -

Toyota of Scranton responded

Great review of your service visit, Mike. Thanks so much. We appreciate the 5 stars! Take care.

October 07, 2020

Originally went to get my 2018 RAV lease serviced due to a noise in the front brakes. Asked Stephanie if Andrew Weinberger was working, she said he was, he later greeted me. After a conversation with Andrew More

by MPAMAA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2020

TOS has always been friendly and professional. Everyone treats you like family... it is very refreshing to have a stress free visit and be welcomed with a smile. More

by pfeisel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Toyota of Scranton responded

PFEISEL, that is our goal...a pleasant, stress free visit. Thank you for the perfect, 5 star review. We are thrilled all went well. Take care.

October 05, 2020

My service rep Jason was awesome! He kept me informed the entire time they worked on my vehicle. I would reccomend Toyota of Scranton to all my family and friends! More

by CHRISTINEBACHER1217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
Oct 05, 2020 -

Toyota of Scranton responded

Thanks Christine for the perfect, 5 star review. Your kindness and recommendation are greatly appreciated. Take care.

October 05, 2020

Car service was performed in a timely manner. Dave was very courteous and took care of our requests and called us when the car was ready for pickup. More

by richm717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Toyota of Scranton responded

richm717, Thank you for the perfect review. Dave is an asset to our Service Department and works very hard at providing the best in guest experience. Thank you for acknowledging his efforts. Take care.

October 05, 2020

They took our vehicle tight away and performed the service in a timely manner. Everyone was pleasant. Food service was great. Relaxed atmosphere to wait in. More

by thumpnlinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Toyota of Scranton responded

thumpnlinda, thanks for taking the time to complete a review on your recent visit to our service department. We are so happy we earned 5 stars. Thank you. Take care.

October 04, 2020

Service was very courteous and efficient. They are very accommodating regarding making appointments. There is a very comfortable and safe waiting room. I have recommended this dealership to friends. More

by RMDMMBJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Oct 05, 2020 -

Toyota of Scranton responded

RMDMMBJ, thank you for your recommendation. We appreciate your 5 star review on your recent service visit. Our goal is to provide our guests with the best possible service at every visit. Thanks for letting us know how we did. Take care.

October 04, 2020

This is my second time getting the car at Toyota of Scranton and Doug was amazing. He sold both cars to me. He answered all my questions. Thank you Doug and keep up good work. More

by MUNEVERA1973
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Oct 05, 2020 -

Toyota of Scranton responded

MUNEVERA1973, thank you for your loyalty to our dealership. We appreciate it. We are delighted to know Doug was so helpful and able to assist with your purchase. Take care.

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