Toyota of Scranton - Service Center

At 1st I wasn't sure when I dropped my 2009 Tacoma off for recall other work I wanted done. I was assigned an advisor and we talked for a day or two before COVID19 virus hit. Toyota Scranton loaned me a s for recall other work I wanted done. I was assigned an advisor and we talked for a day or two before COVID19 virus hit. Toyota Scranton loaned me a sweet 2019 Tocoma. A week went by and no word from them. I stopped in and the explained. Turns out the tech assigned to my truck got sick. The 1st impression wasn't ideal but when another tech picked up the ball he changed the game taking care of everything my truck and I needed and went above and beyond any of my expectations. The rest of the Toyota Scranton team did ad well. My truck is like new and my cost was very reasonable. I couldn't be happier with the whole experience when all was complete. Great job Toyota Scranton. Well done. I'll be looking forward to next time. Thanks again. More

Was told car was completely gone over before being sold. Steering column would not stay up and was told by salesman that was normal. After taking for service was told there were 2 things wrong but they were Steering column would not stay up and was told by salesman that was normal. After taking for service was told there were 2 things wrong but they were under Nissan warranty and I would have to take to dealer to get repaired. More

My experience pleasant, friendly, efficient. I would recommend their dealership! pleasant friendly efficient and would recommend them to my friends and family. pleasant, friendly, efficient. I would recommend their dealership! pleasant friendly efficient and would recommend them to my friends and family. Clean and comfortable wating room. More

great service I had a PM completed along with safety check that was completed in less then the approximate time given I was very pleased with the service and hospit I had a PM completed along with safety check that was completed in less then the approximate time given I was very pleased with the service and hospitality of your service center reps More

Inspection was done on my truck. They stated the tires should be rotated to which I agreed. I picked up my truck and there was a noise that I’ve never heard before. I called the next day and they stated t should be rotated to which I agreed. I picked up my truck and there was a noise that I’ve never heard before. I called the next day and they stated to bring it back down. I brought it back and sat for over an hour for the staff to say there was no noise that it is the tires. The noise still continues. It is not the tires. The truck is a 2018 with 15k miles on it. I won’t be bringing any of my vehicles back to Toyota for maintenance. More

Always quick and efficient! I never mind waiting with the cozy waiting room and play room for my son if he has to come. Stephanie is great with any questions I have. cozy waiting room and play room for my son if he has to come. Stephanie is great with any questions I have. More

New frame! I am very pleased that Toyota stood by their reputation and replaced the frame in my truck. Frames should not rust out in 9 years, but mine did. They I am very pleased that Toyota stood by their reputation and replaced the frame in my truck. Frames should not rust out in 9 years, but mine did. They notified me by mail to have my frame inspected. I brought the truck to the dealership and they confirmed that the frame was in fact, in need of replacement. The frame was ordered and in a matter of a month it was replaced. I really appreciate them honoring their commitment to quality and to customer service. I now have a vehicle that I will be able to drive for several years. I am truly grateful for all their help! The next time my wife or I need a vehicle, Toyota of Scranton will be the first place we look. More

oil change They were very considerate and polite. I really appreciate that. Alyssa was very polite even though she was extremely busy doing other work related th They were very considerate and polite. I really appreciate that. Alyssa was very polite even though she was extremely busy doing other work related things. They were all polite but I can no longer remember the other people that helped me. I wish i cojuld More

If I had to choose, i'd go with Ms. Esteras but I could be wrong). I cant remember who serviced me yet I can write that it was a young female who was very professional and extremely helpful with the servi be wrong). I cant remember who serviced me yet I can write that it was a young female who was very professional and extremely helpful with the service provided. Unlike the gentleman stationed by her side at the time of my visit. He was slurping a drink while assisting a customer as if dealing with a friend instead of a business transaction. More

excellent service making an appointment for car service is quick and easy. the service is fast. the people are courteous and friendly. the waiting room for me is very making an appointment for car service is quick and easy. the service is fast. the people are courteous and friendly. the waiting room for me is very comfortable. More