Back

Toyota of Scranton - Service Center

Scranton, PA

4.6
2,952 Reviews

2,952 Reviews of Toyota of Scranton - Service Center

Sort by
January 07, 2020

My first visit My husband and I purchased two vehicles back on 11/19. It was our first visit to Toyota, my husband had no intention of buying a vehicle that day. We More

by KIM.MCGAHEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maxx Broden, Tom Rogari
Jan 07, 2020 -

Toyota of Scranton responded

We really appreciate the great review, Kim!! Congratulations to you and your husband!

January 06, 2020

Toyota provides excellent, quick and efficient service. I was in and out within the hour and was able to wait comfortably with my toddler, which is rare to find. More

by scapp615
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2020 -

Toyota of Scranton responded

We are thrilled you had an outstanding service visit. Thank you for the perfect, 5 star review.

December 31, 2019

Great service I was impressed with the operations there . I had a 1:30 appt. for a low mileage Camry that required service , I"m a retired auto tech of 43 years an More

by ROBERTO_JOHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Dec 31, 2019 -

Toyota of Scranton responded

Thank you very much for your review and recommendation. Alyssa is a very valuable team member for the exact reasons you mentioned. Happy New Year!

December 31, 2019

Not happy with the last visit When I picked up my car both front seat were wet. The plastic cover from the tech was left on the driver seat and it was just dripping with what I ho More

by melreg2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I am not sure.
Jan 01, 2020 -

Toyota of Scranton responded

Please understand we are concerned and would like to speak to you about the situation with your vehicle. Please contact Mary Jo Preno, Vice President of Guest Experience, to discuss. You can reach Mary Jo at 570.702.8776. We want to work on resolving your issue so please contact Mary Jo. Thank you.

December 30, 2019

Took too long to put 4 new tires on 4hrs and a alignment and they didn't even wash my truck but the service person was very nice alissa More

by LTHBKLYNNY55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alissa very helpful
Dec 31, 2019 -

Toyota of Scranton responded

Thank you for taking the time to let us know about your service experience. We strive each and every day to honor our customers' time. We apologize for disappointing you, and hope to do a better job at your next visit. Take care.

December 30, 2019

Good fast work Pulled in, waited about an hour including checking in and out, and was able to home shortly after. I love the drive-in no appointment service that toy More

by MPICOZZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2019 -

Toyota of Scranton responded

Our goal is to provide the best service to our customers, hands down. Thank you for recognizing our staff and our entire service operation. Take care.

December 28, 2019

Great experience The workers were very helpful. Got me checked in quickly and easily. I dropped my car off and the service advisor Jason called to give me an update wh More

by Khammy senethel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason palmigiano
Dec 28, 2019 -

Toyota of Scranton responded

We are thrilled you had an awesome service visit, Khammy. Thank you for the perfect, 5 star review. Take care.

December 24, 2019

review very good dealership, listen to customers, would recommend dealership to friends and family, which we have already done. will consider buying my tru More

by cgcustomtp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
all employees should be rayed first class
Dec 24, 2019 -

Toyota of Scranton responded

Thanks for the great recommendation and review. We wish you all the best during the holiday season. Take care.

December 23, 2019

30 day jump start My appointment was for 11:00 am out by 12:00 noon checked my new car over and was on my way thank you for the prompt and satisfaction service appoint More

by beckconnie55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2019 -

Toyota of Scranton responded

We really appreciate you sharing this great feedback! Thanks for the 5-star rating, Beck! We're happy to hear you got in and out!

December 19, 2019

service with a big smile Kevin Brzegowski ! Great to do business with.. He was very plesant to deal with , in my book he is number ONE !! He goes above and beyond! More

by JAMESLYONS1934
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brzegowski
Dec 19, 2019 -

Toyota of Scranton responded

Thanks James for the very positive remarks on your service experience with Kevin. We also appreciate the perfect, 5 star review! Take care.

...
188
...