Toyota of Scranton - Service Center

Damaged my vehicle I had my 5000 mile service done on my brand new 2019 Tacoma. Each wheel that was rotated was scratched by the removal and replacement of the lug nuts. I had my 5000 mile service done on my brand new 2019 Tacoma. Each wheel that was rotated was scratched by the removal and replacement of the lug nuts. These are matte black wheels with 4900 miles and are now destroyed by “professional service”. Still waiting for my call back from the service manager 14 days later. More

Needed a battery change After buying my new used truck. 3 days later the low battery light came on the dash telling me I need new batteries. I contacted Nick who was my sales After buying my new used truck. 3 days later the low battery light came on the dash telling me I need new batteries. I contacted Nick who was my sales person he said come on in and we will change them for you. It took me a while to return since the dealership is about 45 minutes away. I choose a day when I had time to drive there and went into the service area and was quickly helped. Batteries changed and I was on my way. Just a bit disappointed that I had to waste 1:45 minutes of my day for such a small yet vital necessity to drive my truck. I guess batteries in key fobs are not included in the Toyota certification process More

60000 mile service The lady who took care of me was very professional, she notified me that my tires were passable but worn. She recommended that I get new tires in the The lady who took care of me was very professional, she notified me that my tires were passable but worn. She recommended that I get new tires in the future. I appreciate that she didn't give me a high pressured sales pitch but rather a suggestion. I develop a trust in the advisor who uses that approach. More

Excellent customer service from start to finish. Clean, comfortable waiting area. Service staff kept me informed of the service progress and caught the need for an upcoming from start to finish. Clean, comfortable waiting area. Service staff kept me informed of the service progress and caught the need for an upcoming inspection More

Great service! Stephanie was wonderful and got me in and out with great friendliness and efficiency! Tom the shop foreman was thorough and took great care with my ve Stephanie was wonderful and got me in and out with great friendliness and efficiency! Tom the shop foreman was thorough and took great care with my vehicle and it showed :-) More

Good as Always Took my new car in for the first month service and as always the service was expedited. They notified me of the service and setting the date was not Took my new car in for the first month service and as always the service was expedited. They notified me of the service and setting the date was not a problem. No charge for the new car. More

Great customer service to diagnose the problem quickly and adjust my tire pressure accurately. My low pressure tire light came on so I called for a appointment. They fixed to diagnose the problem quickly and adjust my tire pressure accurately. My low pressure tire light came on so I called for a appointment. They fixed it quickly and adjusted the tire pressure. Great job guys. Your customer service is why I will always drive a Toyota. More

Great support Had great support from parts dept and customer service. Roof rack and tow pintle installation was timely and looks good. Parts even provided owners Had great support from parts dept and customer service. Roof rack and tow pintle installation was timely and looks good. Parts even provided owners manual I've been missing since purchase. Parts ordering and installation were performed exactly as promised. More

Great Service Just a Little Pricey Over $90 an hour labor rate is ridiculous. like I said great service it is just a little pricey to have your vehicle worked on. Over $90 an hour labor rate is ridiculous. like I said great service it is just a little pricey to have your vehicle worked on. More

Great service Stephanie was most courteous and professional in handling my service requirements. 25 words seem a bit much to give a good recommendation--should be f Stephanie was most courteous and professional in handling my service requirements. 25 words seem a bit much to give a good recommendation--should be fewer. More