Toyota of Scranton - Service Center

There was a time when they had great service Service seems to be getting like sales here. Say 1 thing yet write and do another. Lease is ending and so will my relationship with this dealer. Service seems to be getting like sales here. Say 1 thing yet write and do another. Lease is ending and so will my relationship with this dealer. More

Oil change and tire rotation It was relatively quick. I had no appointment but was done in 2 hours. Car was washed and everyone was curtious and respectful. Thank you. It was relatively quick. I had no appointment but was done in 2 hours. Car was washed and everyone was curtious and respectful. Thank you. More

Good as always This was my last visit of covered service. I come in, they take care of everything, I go home. It is wonderful. I have never had any problems. This was my last visit of covered service. I come in, they take care of everything, I go home. It is wonderful. I have never had any problems. More

Super communication and workmanship! From the moment I called, to having an appointment scheduled quickly, to having all the work done correctly, the experience was nothing short of excel From the moment I called, to having an appointment scheduled quickly, to having all the work done correctly, the experience was nothing short of excellent. I was kept informed every step of the way, I had a loaner car immediately offered, the work was done quickly, and when something unexpected happened that caused a minor delay, everyone was very accommodating. I would highly recommend Toyota of Scranton for service. More

fix horn Had to wait one extra day, but the service was very good. The only down side was I told them I would be there around 4 pm to pick it up because I had Had to wait one extra day, but the service was very good. The only down side was I told them I would be there around 4 pm to pick it up because I had to be at work. I never received a call, I called Toyota to find out if it was done and was informed it wouldn't be done until the next day. More

Very poor service from detailing and paint protection I brought my car in to have it serviced,detailed and have the paint protection applied to my vehicle. before hand they said that they were going to de I brought my car in to have it serviced,detailed and have the paint protection applied to my vehicle. before hand they said that they were going to detail and clean it before they applied the paint protection but they never did they wound up just spraying over all the dirt and grime that was on the car when I bought it in. I would recommend never opting for the paint protection it’s a complete rip off and very expensive. More

Hoped for the best but not good Took my car for routine maintenance and never had an issue the whole 8 months while using the car after I have problems with my low tire pressure ligh Took my car for routine maintenance and never had an issue the whole 8 months while using the car after I have problems with my low tire pressure lights and I have been there twice and I was told to buy a new wheel. It was disappointing how many times I had to go to get a simple issue checked out. More

Quick and efficient Jake did an excellent job. You need more customer service reps like him! It was the quickest service with the best communication I have ever had. I u Jake did an excellent job. You need more customer service reps like him! It was the quickest service with the best communication I have ever had. I usually have to check to see if my vehicle is done More

Professional My team leader and tech both keep me up to speed on every thing they had to do and got me out as soon as possible My team leader and tech both keep me up to speed on every thing they had to do and got me out as soon as possible More

Service Jason needs to be added to the service list below. He was solicitous. He seemed genuinely concerned that my car be taken care of properly. He was equa Jason needs to be added to the service list below. He was solicitous. He seemed genuinely concerned that my car be taken care of properly. He was equally concerned with my comfort. More