Toyota of Scranton - Service Center

Rutine Mantince Was just in for an oil change, took me right in Thomas Diak took great care of my Camry one of a few techs I trust my vehicles with Was just in for an oil change, took me right in Thomas Diak took great care of my Camry one of a few techs I trust my vehicles with More

5000 mile service Easy to make an on line appt. taken in on time, wait time for service was very reasonable all points were gone over with me in a courteous and profe Easy to make an on line appt. taken in on time, wait time for service was very reasonable all points were gone over with me in a courteous and professional manner More

Great experience! Service was done on time and faster than I expected! Was truly a great experience! I'll be getting all my service done at Toyota of Scranton. Service was done on time and faster than I expected! Was truly a great experience! I'll be getting all my service done at Toyota of Scranton. More

Having worse and worse experiences over time I purchased my vehicle from Toyota of Scranton, and have had all of my services done there. At first I absolutely loved the customer service. However, I purchased my vehicle from Toyota of Scranton, and have had all of my services done there. At first I absolutely loved the customer service. However, now it seems to be lacking for me. My most recent visit, just a few weeks ago, I went for a routine oil change and tire rotation, I was left waiting for my vehicle for nearly 2 hours. Before this, my average wait time was an hour at the most. I will say, someone from Toyota did reach out to me about my experience and addressed my complaints but still, the experience happened. Most recently, yesterday, I called Toyota because all of a sudden my car has an issue I have never seen before. My dash board light goes out when I turn on my headlights. Therefore, I can not drive at night while also being able to see my MPH. The night before last was the first time I drove at night since my car was serviced. The tech who answered told me it's most likely an electrical issue and to bring my vehicle in. I in -turn asked her how much the service would be , since I have never had to bring my vehicle in for anything other than routine maintenance. She told me that it would be around $109.....PER HOUR. Considering my last stop for just an oil change and tire rotation took 2 hours, I certainly did not want to take the chance of giving them my car to "diagnose" for another 2 hours and get handed a $220 + taxes bill. All in all, I feel like I cannot count on the service here for my vehicle any longer. I am even considering trading my vehicle in all together at another dealership just to be rid of Toyota of Scranton all together since the remainder of loan is through them as well. More

Service department The service department is always accommodating, quick ,extremely friendly and I love the car wash given at the end of every appointment. Very convenie The service department is always accommodating, quick ,extremely friendly and I love the car wash given at the end of every appointment. Very convenient. Thank you. More

Hail Damage Bought a 2017 Kia Sorento on May 30 , which had hail damage from a few days prior. Emma (service) and Ron (sales) were extremely helpful and made it Bought a 2017 Kia Sorento on May 30 , which had hail damage from a few days prior. Emma (service) and Ron (sales) were extremely helpful and made it possible for the damage to be totally repaired by the dealership at no cost to me. Thank you so much!!!!! Great service. Very friendly and accommodating staff. More

We don't know what's wrong. Message came up on the display "get this to the dealer to have it fixed !" We paid the dealer to tell us "We don't know what's wrong with your car" Message came up on the display "get this to the dealer to have it fixed !" We paid the dealer to tell us "We don't know what's wrong with your car". I thought that was what computers in cars were for. We're very disappointed with this kind of service. The same message came up 10 minute's after we left the dealership garage. Now we are driving around with this message lit up on the dash display and don't want to pay for the same answer again from the dealer. Now what are we supposed to do with it? More

Fast and easy On time fast and reasonable. Service person was pleasant and kept me posted on progress. I would use again. My only wish is that the coffee shop w On time fast and reasonable. Service person was pleasant and kept me posted on progress. I would use again. My only wish is that the coffee shop was open:) More

Great Service I was greeted promptly, I was kept informed on my repair. Prices were more than fair. I was updated thriughout my repair. I was explained my repair. I I was greeted promptly, I was kept informed on my repair. Prices were more than fair. I was updated thriughout my repair. I was explained my repair. It was a great service experience. More

Good service center; Employee was rude We have purchased several vehicles from this dealership and have always had good experiences with their neat and comfortable environment, as well as t We have purchased several vehicles from this dealership and have always had good experiences with their neat and comfortable environment, as well as the quality of service we have received.. On this particular day, however, the woman who took care of us was rude and inpatient. We reserved an appointment online, as we have in the past, to wait for the service to be completed. She was annoyed that we were waiting and not leaving the car for the day. I must say, there was a storm the night prior, many people were driving in with hail damage to their vehicles, and the computers were working slow for the employees that particular morning (8:45). The woman has a title of "Assistant Service Manager" and could use some basic public relations skill building. This should be addressed. More