Toyota of Scranton - Service Center

November 6, 2018 I am a loyal customer of this service center. My last visit there on Nov. 6 was 100%satisfactory as usual. All my needs were met with courtesy, profe I am a loyal customer of this service center. My last visit there on Nov. 6 was 100%satisfactory as usual. All my needs were met with courtesy, professionalism and with a friendly and helpful demeanor. Joe Gale and Tiffany Peoples were terrific! More

The service manager, Brittany, was terrific! Brittany was very helpful with this service visit, and also provided me with information regarding the various snow tires available for my car. I w Brittany was very helpful with this service visit, and also provided me with information regarding the various snow tires available for my car. I was also very pleased with the length of time the car was in the shop. Overall, it was a very pleasant experience. Tiffany is a great asset to the dealership! More

Always satisfied! Once again I was more than pleased with the service I received from Toyota Scranton. I had the misfortune of getting a flat tire on my 2018 Camry . To Once again I was more than pleased with the service I received from Toyota Scranton. I had the misfortune of getting a flat tire on my 2018 Camry . Toyota roadside service rsesponded very promptly to change the tire and put on the spare provided. The next morning I called the service department at Toyota Scranton and was told that I can bring my car in at my convenience. Matt Stein was very upbeat and positive to deal with , he updated me as soon he knew the outcome , I needed a new tire which was done promptly and t no cost due to the road hazard warranty that I opted for when purchasing the vehicle. Matt really takes his time to educate customers on vehicle maintenance and The Toyota Care program. .My car was washed and I feel like I’m valued as a customer . The customer service that I recieved made my day ! More

Best in State Everyone is knowledgeable, courteous, and friendly. Best dealership around. Would definitely recommend. Joe Mercado, Sr. was the person we had for Everyone is knowledgeable, courteous, and friendly. Best dealership around. Would definitely recommend. Joe Mercado, Sr. was the person we had for our last two vehicles. He is friendly and very knowledgeable. Enjoyed his help. More

Quick & Effecient Alan in service was fantastic and turkey stood out. I was in for a oil change and 5k maintenance and he took the time to register me and showed me to Alan in service was fantastic and turkey stood out. I was in for a oil change and 5k maintenance and he took the time to register me and showed me to the waiting area. I had my infant child with me and he made sure to let me know the progress of my vehicle and then helped us to the car at the end of the appointment. He was a true service man and deserves recognition! More

great service even though I didn't have no appointment I went for my highlander service they took care of it and for waiting time less than 2 hours . thank you to even though I didn't have no appointment I went for my highlander service they took care of it and for waiting time less than 2 hours . thank you to all the crew that Toyota of Scranton has. More

Above and beyond I took my Rav4 into service because the tire light was on. I explained I didn't actually have an appointment but was at the dealer to help a friend b I took my Rav4 into service because the tire light was on. I explained I didn't actually have an appointment but was at the dealer to help a friend buy a car. The gentleman said he would just take care of it. About 10 minutes later, he came to me to say that they noticed the car was due for it's 15,000 mile service and they could take care of that immediately too. There you have it - detailed, focused customer service. Thank you so much! More

Richard Passarello Regular service interval. Made appt. Drove in, car was immediately taken by center personal. Check-in was a snap. Waiting area is very comfortable and Regular service interval. Made appt. Drove in, car was immediately taken by center personal. Check-in was a snap. Waiting area is very comfortable and offers internet connection. Personal were all very helpful never hesitated to answer a question anything. More

It was one the best Stephane Jones went over and beyond my expectations to make sure I was satisfied with the service. What more do want me to say. I left the dealership Stephane Jones went over and beyond my expectations to make sure I was satisfied with the service. What more do want me to say. I left the dealership satisfied. More