Back

Toyota of Scranton - Service Center

Scranton, PA

4.6
2,953 Reviews

2,953 Reviews of Toyota of Scranton - Service Center

Sort by
November 01, 2018

Fantastic I am very please with Toyota and salesmenship is saperb and their service this is my third year with then and my third rave 4 I wouldn’t go any place More

by MANUELGRIFFIN11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom rogari
November 01, 2018

Recall recall on my car and Toyota of Scranton was on top of it all. Contacted us, easy to get in and quicker to get out . All covered under warranty !! More

by banda413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dont remember
November 01, 2018

service Going to Toyota od Scranton is always a pleasant experience. Everyone is helpful, friendly and courteous. The shuttle drivers are timely and awesome. More

by HAGGERTY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of their names
November 01, 2018

Tire rotation, yearly inspection Prompt, informative, friendly service which combined scheduled work with suggested appraisal of vehicle value if traded in for purchase or lease on 20 More

by E44B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Pritchick
November 01, 2018

Mechanic stripped oil plug Told I would have to replace oil pan ,not repairable COST to replace 480.00. Cause MECHANIC STRIPPED OIL. Not a good way to do business More

by FSBESTEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nov 02, 2018 -

Toyota of Scranton responded

I would like to know more about your experience at our dealership. If you would, please contact me at the following number; 570.702.8776. Regards, Mary Jo Preno VP Guest Experience

November 01, 2018

06:35 pm Every time I have had my 2012 Prius services at Toyota of Scranton the service has been excellent. I can not say enough about the service team especia More

by WILSON_RON58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2018

Great Experience Friendly staff and quick turnaround on service for my Tacoma. Not to mention they also have an in-house Dunkin Donuts for your caffeine fix. More

by jml506
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Sottile
October 31, 2018

Routine Toyota care Called for an appointment and was offered next day service. Great customer care, friendly staff, and for a busy busy place, very timely. Would recomme More

by ARWST9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brenda Willis
Oct 31, 2018 -

Toyota of Scranton responded

Thank you for the awesome review of your recent visit to our Service Department. We understand the value of timely service and are happy to know all went well. We look forward to your next visit. All the best, Mary Jo Preno, Vice President Guest Experience.

October 31, 2018

Great dealership Easy scheduling. Nice people. Service could be quicker. Was there for my 1,000 mile check up and it took almost two hours waiting. Otherwise great pla More

by DBBROSSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2018 -

Toyota of Scranton responded

We do respect our guests time, and make every effort for improvement. Some days are better than others. Thanks for your patience. All the best, Mary Jo Preno, Vice President Guest Experience

October 31, 2018

Fast, professional and efficient I bought my car in another state but went in for routine maintenance. The service counter was well run, the dealership had comfortable seating for som More

by jet122949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Nov 02, 2018 -

Toyota of Scranton responded

Thank you for the positive comments regarding your recent visit to our Service Department. All the best, Mary Jo Preno, Vice President Guest Experience

...
274
...