Toyota of Scranton - Service Center

Toyota of Scranton responded

MPASQUALE2014, Thank you for taking the time to provide us with your feedback. We appreciate your honesty and value your perspective as it helps us improve our services and customer experiences. We're glad to hear that you find our dealership's expertise and knowledge of the products to be valuable when it comes to servicing your vehicle. However, we understand your concerns about communication and the perception of over selling products. We apologize for any miscommunication that may have occurred during your interactions with us. Clear and transparent communication is a priority for us, and we'll certainly use your feedback to better align our practices and ensure that our customers have a seamless experience. Additionally, we're sorry to hear that you felt there was over selling of products. Our intention is to provide options that are genuinely beneficial to our customers and their vehicles. Your feedback is a reminder for us to be more mindful in striking the right balance between offering valuable solutions and respecting our customers' preferences. If you have any specific instances or details you'd like to share, please feel free to reach out to us directly. We're dedicated to learning from this feedback and making the necessary adjustments to enhance your future experiences with us. Thank you for your continued support, and we hope to have the opportunity to serve you better in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Dear DKOBELA91, Thank you so much for taking the time to share your positive experience as a verified customer at Toyota of Scranton! We're thrilled to hear that our team's dedication to exceptional service has made a lasting impression on you. Treating our customers with respect and making them feel valued is at the core of our values, and we're glad that our efforts have resonated with you. Your recommendation for both sales and service means a lot to us, as it reflects our commitment to delivering outstanding experiences at every touchpoint. Should you ever need assistance, whether it's for sales, service, or anything else, please know that we're here to support you. Thank you for choosing us, and we look forward to serving you again in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

FR8TRNLANE, Thank you for sharing your positive experiences with us! We're delighted to hear that you've consistently had good interactions with our team at Toyota of Scranton, both when purchasing vehicles and during your service visits. Our commitment to building personal connections with our customers is at the core of our approach, and we're thrilled to know that our efforts to know you on a personal level have not gone unnoticed. Your feedback reinforces our belief that every customer deserves individualized attention and care. If there's ever anything you need or if you have any questions in the future, please don't hesitate to reach out to us. We're here to assist you and continue providing the excellent service you've come to expect from Toyota of Scranton. Thank you again for your continued support and for choosing us. We look forward to serving you for many more years to come! Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

maureen1234, Thank you for sharing your feedback with us regarding your recent experience at Toyota of Scranton. We greatly value your insights as they help us improve our services and customer interactions. We're pleased to hear that our team, particularly Ian, was accommodating and that you found him to be a nice salesman. However, we're sorry to learn that your experience with our finance representative, Justin, didn't meet your expectations. Your feelings of not being appreciated are a concern, and we apologize for any discomfort this may have caused during what should have been a positive experience. Your feedback regarding Justin is important, and we'll certainly take this opportunity to review and address any areas where we can enhance our customer interactions moving forward. Thank you again for your feedback and for choosing Toyota of Scranton. We hope to have the opportunity to better serve you in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

We greatly appreciate you taking the time to share your positive experience with us at Toyota of Scranton. We're thrilled to hear that Joe Gatto and Corey Boyton provided you with exceptional communication and service. It's truly rewarding to know that our team's efforts have left such a positive impression on you. Your recommendation means a lot to us, and we're committed to maintaining the high standard of service that you've come to expect from us. Should you need anything in the future or have any questions, please don't hesitate to reach out. We look forward to serving you again at Toyota of Scranton. Thank you for choosing us and being a part of the DC Toyota family. Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

VAN99, We appreciate your feedback regarding your recent experience at Toyota of Scranton. We're pleased to hear that our service department provided you with quick, efficient, and respectful service. Your positive comments about our team's kindness and friendliness are also heartening. We strive to continuously improve our services, and we take all feedback seriously. If there are any aspects of your experience that you feel we could enhance or if there's anything specific that stood out to you during your visit, please let us know. Your insights will help us ensure that we maintain the high standards of service our customers deserve. Thank you for choosing Toyota of Scranton, and we hope to have the opportunity to serve you even better in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

BROWNC787, Thank you for taking the time to share your positive experience at Toyota of Scranton! We're thrilled to hear that you found our staff to be friendly and that you received fast service during your visit. We take great pride in providing exceptional customer service and efficient solutions for our customers. It's wonderful to know that you're considering buying another vehicle from us in the future. We look forward to the opportunity to assist you again whenever you're ready. If you have any questions or need assistance before then, feel free to reach out. We appreciate your loyalty and can't wait to serve you again when the time comes! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Thank you for sharing your feedback about your recent experience at Toyota of Scranton! We're delighted to read your positive review and learn that you had a great visit to our dealership. Our team takes pride in providing friendly and helpful service to all our customers, and we're thrilled that you've consistently experienced this level of care. It's also wonderful to hear that our service met your expectations and that you found our waiting area clean and comfortable. Your kind words mean a lot to us, and we'll continue to strive to provide you with the excellent service you deserve. If you ever need any assistance or have questions in the future, please don't hesitate to reach out. We're here to help! Thank you for your support and for choosing Toyota of Scranton for your automotive needs. Best regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

CKURPIS51, Thank you for taking the time to leave us a review! We're thrilled to hear about your positive experience at Toyota of Scranton. Our team works hard to ensure that every visit is efficient and enjoyable, and we're delighted that your recent visit was no exception. It's wonderful to know that Hailee, your service advisor, provided you with attentive and professional assistance. We'll be sure to pass along your kind words to her as recognition for her exceptional service. Your satisfaction is our priority, and we're grateful for your feedback. Should you ever need anything else or have any further questions, please don't hesitate to reach out to us. We look forward to assisting you in the future and providing you with the same level of service that you've come to expect from Toyota of Scranton. Safe travels, and thank you for choosing us for your automotive needs! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton