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2,591 Reviews of Toyota of Scranton - Service Center
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December 16, 2022
Toyota of Scranton is very hospitable and neighborly. They treated my whole family well even before they knew I was going to buy a car. Ask for Jax Gonsky when you’re shopping for a car! They treated my whole family well even before they knew I was going to buy a car. Ask for Jax Gonsky when you’re shopping for a car! More
by ROBERTVBAGDON
Verified Customer
Helpful December 15, 2022
Excellence personified! Service with no equal. The people at TOS treat you like you’re their only customer. Service with no equal. The people at TOS treat you like you’re their only customer. More
by Safetyg
Employees Worked With
December 14, 2022
I had my four regular tires replaced with my winter studded snow tires. Great job. studded snow tires. Great job. More
by jerrycet0
Employees Worked With
December 12, 2022
This probably the best experience I have had with Toyota's dealers. People here has been very honest with me and helped me to review the all options with me. This is the right way to do business. Cor Toyota's dealers. People here has been very honest with me and helped me to review the all options with me. This is the right way to do business. Corey and Matt has been really helpful. I definitely want to stay with them. More
by Effie
Employees Worked With
December 07, 2022
How can you trust a service department that "INFORMS" you that your ONE Year OLD RAV4 with 7203 miles needs a $190.00 wheel alignment????? If it weren't for me observing the monitors in the facility waiting that your ONE Year OLD RAV4 with 7203 miles needs a $190.00 wheel alignment????? If it weren't for me observing the monitors in the facility waiting room, I would have paid TOS $190.00 for something that was not needed. I AM A SENIOR CITIZEN! I did receive a call from TOS service department after initial e-mail complaint. She only offered a weak apology on how this type of ISSUE occurs to trusted consumers. No efforts were made to make things right with offer of a FREE oil change or state inspection or both (which would be under the $190.00 I would have spent at TOS. Once my warranty is over, chances of continuing a relationship with TOS is ZERO. More
by RDRUNNER0
Employees Worked With
December 02, 2022
Excellent and friendly service. Knowledgeable staff. Overall a great experience with trustworthy people. Thank you so much Knowledgeable staff. Overall a great experience with trustworthy people. Thank you so much More
by PAPPASNOOK
Employees Worked With
December 01, 2022
Hi ; i appreciate your reply. Just to further explain my self here was the Toyota process. First contact : i get an email flyer about free Safety inspection etc.. So i txt back an Just to further explain my self here was the Toyota process. First contact : i get an email flyer about free Safety inspection etc.. So i txt back and forth w/Toyota rep explaining,Being a new purchase customer i‘d like to get the safety insp and oil change whatever freebies from my recent purchase, plus the remote stater and bed cover. This information I assume never got passed to anyone in the garage. “Ever” . Decided to drop trk off due too weather the afternoon before my 8am appointment.So i park in a spot in the lot walk by the outside checkin attendant “ again “no can i help you” go in side to service desk . They say go back outside and pull up to outside checkin. Walk back out to trk and pull up to checkin ;she same / attendant said ill open door they take care of you inside. Pull trk inside & some young man comes over with clip board to fill out. I fill out clip board ask about services and also try to explain but he seems not to care. I tell him I’m only writing remote stater/ bed cover since no-one seems to know what else i was entitled too. I really Didn’t want to see extra charges lube oil etc..and have headaches on pickup .Then another person takes the clipboard without a question. Know I’m getting the impression everyone so far could care less about my services. Another person takes keys and drives truck away.So now I’ve dealt with online rep , service desk rep ,and four different folks in the garage, and nobody seem to care about services . Next morning i get a txt basically saying any questions just txt. When i did txt no reply anyway.😂😂 . So on pick up only remote stater and bed cover completed with nobody having a clue as too any other services. In my opinion poor internal communication. Sorry More
by DCASTELLI
Employees Worked With
