Toyota of Scranton - Service Center

Toyota of Scranton responded

Dear DGRAFF24, Thank you for taking the time to share your feedback about your recent visit to Toyota of Scranton. We appreciate your business and are pleased to hear that your routine oil change and tire rotation went smoothly, just as planned. At Toyota of Scranton, we strive to provide efficient and hassle-free service to all our valued customers. Your positive review encourages us to continue delivering the high level of service that you deserve. If you have any further comments or if there's anything specific you think we can improve on, please don't hesitate to reach out to us. Once again, thank you for choosing Toyota of Scranton for your automotive needs. We look forward to serving you again in the future. Safe travels! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear CASSANDRA.PLACE, We sincerely appreciate you taking the time to share your feedback about your recent visit to Toyota of Scranton. We're thrilled to hear that you had a positive experience with our team and that everyone you encountered was polite, friendly, and professional. Customer satisfaction is our top priority, and your kind words are a testament to our commitment to excellence in service. We apologize for any confusion you experienced with our survey. Your feedback about the survey is valuable to us, and we will certainly take it into consideration to improve our processes. If you have any specific suggestions on how we can make the survey more user-friendly, please feel free to share them with us. Your input helps us enhance the overall customer experience. Once again, thank you for choosing Toyota of Scranton, and we hope to have the opportunity to serve you even better in the future. If you have any questions or need further assistance, please don't hesitate to reach out to us. Warm regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear BEARSDEN1, Thank you so much for taking the time to share your wonderful feedback about your experience at Toyota of Scranton! We're thrilled to hear that you had an awesome experience, and we appreciate your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help, and your satisfaction is our top priority. Once again, thank you for choosing Toyota of Scranton, and we hope you enjoy many wonderful journeys in your new Toyota! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear TCANGELTC, Thank you for being a valued customer and taking the time to share your positive experience with us at Toyota of Scranton! We truly appreciate your kind words and your continued trust in our services. We're delighted to hear that you consistently have a great experience with us. Your comfort and satisfaction are essential to us, and we're glad you enjoy relaxing in our waiting room while we take care of your vehicle. Providing quick and reliable service is a priority for our team, and your feedback motivates us to maintain these high standards. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure your automotive needs are met. Once again, thank you for choosing Toyota of Scranton, and we look forward to serving you in the future! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear Minnoo, Thank you for taking the time to share your positive experience with us, and for highlighting Kacie's exceptional service at Toyota of Scranton. We're thrilled to hear that Kacie was helpful, knowledgeable, and friendly throughout your visit, and that she took the time to explain everything in detail. Kacie is indeed a valuable member of our team, and your feedback is a testament to her dedication to providing our customers with an outstanding experience. We're delighted to know that you would choose to work with her again, and we look forward to assisting you with any future automotive needs. If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help whenever you need us. Thank you for choosing Toyota of Scranton, and we hope to have the pleasure of serving you again in the future. Best regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear JUDFRIES, Thank you for taking the time to share your positive experience with us at Toyota of Scranton! We are thrilled to hear that you were pleased with every aspect of your vehicle purchase journey, from the initial purchase to the ongoing communication throughout the process. Our team strives to provide exceptional customer service, and it's always rewarding to know that our efforts have made a positive impression on our valued customers like you. Your feedback is greatly appreciated and serves as motivation for us to continue delivering top-notch service to all our customers. If you ever have any questions, need assistance, or simply want to share more about your ownership experience with your new vehicle, please do not hesitate to reach out to us. We're here to assist you at any time. Once again, thank you for choosing Toyota of Scranton. We hope you enjoy your new vehicle, and we look forward to serving you again in the future. Safe travels and happy driving! Sincerely, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear MLJCSR63, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced with the Navigation System in your recent purchase. We understand how important a reliable navigation system is to our customers, and we regret that your experience did not meet your expectations, especially as a loyal Toyota owner. We value your loyalty and want to assure you that your concerns are being taken seriously. We have shared your feedback with our technical team to investigate the issues you've encountered and work towards improvements. Your feedback is invaluable in helping us enhance our products and services. Once again, we apologize for any inconvenience you've faced, and we hope to have the chance to regain your trust in Toyota for any future automotive needs. Thank you for your continued support. Sincerely, The Toyota of Scranton Team

Toyota of Scranton responded

Dear GCCK, Thank you for taking the time to leave us a 5-star review! We are delighted to hear about your positive experience with Dave in our service department. Providing informative and detailed explanations is a top priority for us, and we're thrilled to know that Dave exceeded your expectations. Our team at Toyota of Scranton is committed to delivering exceptional service to our valued customers, and reviews like yours serve as motivation to continue providing the best service possible. We truly appreciate your kind words and your willingness to return to us for your automotive needs. If you ever have any questions or require further assistance, please do not hesitate to reach out. We are always here to help. Thank you once again for choosing Toyota of Scranton for your automotive service, and we look forward to serving you in the future. Best Regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear MANDMCHISDOCK, Thank you so much for taking the time to leave us a fantastic 5-star review! We truly appreciate your kind words and are thrilled to hear about your positive experience with MaryJo and our team at Toyota of Scranton. MaryJo takes great pride in providing fast and courteous responses to our valued customers, and it's wonderful to hear that her efforts made your buying experience a pleasant one. We're delighted to know that you would consider buying from us again in the future. If you ever have any questions or need assistance with anything related to your purchase, please don't hesitate to reach out. We're here to ensure your continued satisfaction. Thanks again for choosing Toyota of Scranton, and we look forward to serving you again in the future! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear Chris, Thank you for taking the time to leave such a fantastic 5-star review! We're thrilled to hear that Nate, Richie, and Jax provided you with an awesome car-buying experience, even though you purchased the car from out of state. At Toyota of Scranton, we pride ourselves on making the process as smooth and hassle-free as possible, regardless of your location. Your kind words are a testament to our team's dedication and commitment to customer satisfaction. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your business and hope you enjoy your new car for many miles to come. Safe travels, and thanks again for choosing Toyota of Scranton! Best regards, Toyota of Scranton Team